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Walter’s Mercedes-Benz Sprinter of Riverside
Riverside, CA
193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful September 27, 2023
Was referred to Brennan Ruiz at Walter's Mercedes Sprinter Facility by one our Facebook group's experts in New Jersey! This place has about 6 lifts capable of servicing my Winnebago with it's Sprinte Sprinter Facility by one our Facebook group's experts in New Jersey! This place has about 6 lifts capable of servicing my Winnebago with it's Sprinter chassis - which tells me they can get around to diagnosing and servicing your Sprinter or Sprinter based RV much faster than than a regular Mercedes dealership (which only had on Sprinter capable lift. Brennan Ruiz is friendly and professional. I had a software issue where the maximum speed limit was stuck on 55 mph. The other dealership wanted to charge me $300 to update the software - Brennan was able to fix it under warranty. I also really appreciate how Brennan and his mechanic Jose were able to track down and repair a persistent fluid leak. This is the kind of service that one would expect when they by an expensive Sprinter based RV. On our FB group, there are so many members who are disappointed with the service that they have been receiving from their local dealerships - if they're in the So California area, I've let them know about Walter's Mercedes Benz Sprinter Facility in Riverside. Seriously, 5 stars! More
by remodelboy
Employees Worked With
Jose the mechanic who works with Brennan , Adam Garcia, Brennan Ruiz
September 26, 2023
The communication with the service writer, Adam Garcia was amazing! He answered all my questions and informed me step-by-step what was happening with my sprinter van. I will not take my van anywhere else! was amazing! He answered all my questions and informed me step-by-step what was happening with my sprinter van. I will not take my van anywhere else! More
by sonvalley
Employees Worked With
Adam Garcia
September 13, 2023
Walters Mercedes-Benz Sprinter Service is fabulous! Customer Service Excellence! Brennan Ruiz is extremely knowledgeable helpful, friendly, and professional. I always look forward to returning for a Customer Service Excellence! Brennan Ruiz is extremely knowledgeable helpful, friendly, and professional. I always look forward to returning for any services needed as long as he’s my Service Advisor!😁 More
by MC
Employees Worked With
Brennan Ruiz
September 01, 2023
I travel three hours to go to Walters Mercedes van service because they are a million times better than the local San Diego service center. You can get an appointment within a few days rather than mon service because they are a million times better than the local San Diego service center. You can get an appointment within a few days rather than months ahead. My only gripe on my last visit is even though I left my van for three days they didn’t have time to look into the issue that I had been having with the van. They performed the service but not the intermittent problem that I’d been having. More
by emmasuncoast
Employees Worked With
Brennan Ruiz
August 31, 2023
Simon Green was extremely helpful with the purchase of our Metris Van and was always available to answer my questions. The end process was smooth, but there were a few items that were not discussed in th our Metris Van and was always available to answer my questions. The end process was smooth, but there were a few items that were not discussed in the beginning that came as a little irritation. But all in all a very respectful and great experience. More
by jsommerville
Employees Worked With
Simon Green
August 15, 2023
Adam Garcia takes very good care of me with my older Mercedes Van. I appreciate having the same person help me at the dealership and feel that I know him! Very important and personal!! Mercedes Van. I appreciate having the same person help me at the dealership and feel that I know him! Very important and personal!! More
by Lizzie
Employees Worked With
Adam Garcia, Brennan Ruiz
