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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,550 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,550 reviews
August 08, 2017
Quick and competent I dropped in without an appointment because I had a malfunction message on my dash. David had the problem diagnosed and fixed and the car washed and I dropped in without an appointment because I had a malfunction message on my dash. David had the problem diagnosed and fixed and the car washed and back on the road in sixty five minutes. Couldn't ask for more. More
by Philosoph
Employees Worked With
David Greene
August 08, 2017
Inconsiderate and Complete Waste of Time Horrible sales organization. For better sales experience, I would suggest to visit other dealerships. I found a specific car that I was interested Horrible sales organization. For better sales experience, I would suggest to visit other dealerships. I found a specific car that I was interested in the dealer's inventory on dealer's website and selected to be contacted by dealership for quote. A lady named Jennifer called, indicating that the vehicle is still available and suggested to setup appointment. Since the dealership was not the closest one to me and was almost 40 miles away -- I specifically selected an appointment so I can allocate time to travel to the dealership to examine the car. Jennifer mentioned that the appointment was with a sales manager Frank Serraro. After I arrived and checked-in with the receptionist, Instead of Frank coming over to greet me, I was greeted by a sales consultant, Bob. I indicated that my appointment was with Frank. Bob then walked me over to Frank's office for a short greeting. Frank did not appear to have any customer that he was dealing with at that moment, but Bob nonetheless indicated with Frank's agreement that he will take over for Frank. Of course, Bob had no idea what I came into the dealership for, so I had to explain once again exactly what I was looking for (i.e. specific models, features, etc). Bob has no idea where the car I was interested in is located and even more time was wasted walking around to different locations in attempt to locate the car I had found on the website. After Bob spoke to Frank and/or other sales staff, they finally mentioned that they are in the process of terminating their affiliation with SMART. No one had bothered mention this fact prior to my arrival. At this point, I have already wasted over 30 minutes at the dealership. Bob then mentioned that the vehicle may have been stored at another site and offered to take me to see the vehicle. We drove to the storage lot where the vehicle is located -- and we finally found the vehicle I was interested from their website. But then when I asked to see the inside of the car, Bob was finally told that the vehicle is not available for sale or examination. Since I had to drive almost 40 miles to the dealership, in total, they've wasted over 3hrs of my time for NO REASON AT ALL. They knew where I was coming from and they were inconsiderate of how far I had to travel and how much time it took. They obviously have no interest in selling me a car after I had arrived at the dealership, even though I was courteous and afforded them every opportunity to make a sale. Further more, the dealership could have explained prior to my arrival that they are in the process of terminating their relationship with SMART, but instead, they decided to waste my time and had me travel all the way to the dealership then waste even more time to not sell me a car. Attempts to complain to the dealership directly regarding my experience had been met with avoidance and no call backs. Jennifer then has the audacity to call again to ask if I am still interested in purchasing a SMART.... THIS IS ABSOLUTELY THE *WORST* DEALER EXPERIENCE I HAVE EVER HAD. DO NOT DO BUSINESS WITH THIS DEALERSHIP. More
by ---
Employees Worked With
Bob Rosas, Frank Serraro
August 07, 2017
Knowledgeable salesman Christian Garcia was very helpful and eager when showing us around the dealership for a Mercedes Benz. We initially went in to see a car that we spott Christian Garcia was very helpful and eager when showing us around the dealership for a Mercedes Benz. We initially went in to see a car that we spotted online through Walter's site but when we arrived they couldn't find the vehicle which was very disappointing that it seemed like a bait and switch just to get us into the dealership. I'm the end, we were satisfied with the car we had chosen and Christian knew everything about the vehicle. He told us the in and outs of the car and how it runs which made us more convinced to purchase one. More
by Goblin13
Employees Worked With
Christian Felix
August 06, 2017
Service with a smile As soon as you drive into the service lane you are greeted by someone asking your name and inquiring the reason for your visit, you are ushered to you As soon as you drive into the service lane you are greeted by someone asking your name and inquiring the reason for your visit, you are ushered to your service advisor, in my case JR Rodriguez, and within minutes, sitting in your rental heading on your way. More
by SoCalSally
Employees Worked With
August 06, 2017
Service review Service is just what I expected from Walters, excellent. It went very smoothly and Cody keep me informed the hole time. This is the reason why I drove Service is just what I expected from Walters, excellent. It went very smoothly and Cody keep me informed the hole time. This is the reason why I drove 5+ hours from my home in north Fresno to get my Sprinter serviced here! I appreciate the no hassle, get it in and done right attitude. I appreciated that after 5+ hourd of driving the coffee And a quick bite to eat was waiting as well. Thanks so much. Sincerely Jeff Fay More
by BUGWRESTLER
Employees Worked With
Cody Burt
August 06, 2017
leasing new car I got good deal, I am happy with this purchase. lot of items in the car , no information the car is great they have lot of cars to choose I got good deal, I am happy with this purchase. lot of items in the car , no information the car is great they have lot of cars to choose from More
by enashed749
Employees Worked With
MIchael Allen
August 05, 2017
FABULOUS CAR PURCHASE I purchased a beautiful C250 Mercedes. Bob Murray provided me with excellent service and made my 3rd Walter's Mercedes purchase a pleasant and positi I purchased a beautiful C250 Mercedes. Bob Murray provided me with excellent service and made my 3rd Walter's Mercedes purchase a pleasant and positive experience. Mr. Murray was friendly, informative, and very knowledgeable. His professionalism an positive attitude was definitely noticed and appreciated. If you are looking to purchase a vehicle I strongly recommend Walter's Mercedes and make sure you ask for Bob Murray!!! More
by ZLawrence
Employees Worked With
Bob Murray
August 05, 2017
A Very Pleasant Car Buying Experience Our review is based upon our new car purchase experience at this dealership. We were assisted by Mr Bob Murray in leasing our new 2017 GLE 350. Unlike Our review is based upon our new car purchase experience at this dealership. We were assisted by Mr Bob Murray in leasing our new 2017 GLE 350. Unlike our past experience at some other dealerships, the whole process went quite smoothly. Bob was very professional, courteous, respectful and patient with a great sense of humour. He made the whole experience very pleasant. There was no pressure of any kind and no surprises throughout the whole process. We will strongly recommend that you see Mr Bob Murray if you are at Walters to lease/buy your new Mercedes. Satnam and Harinder More
by Sam B
Employees Worked With
Bob Murray
August 04, 2017
EXCELLENT SERVICE David Greene, is always attentive to my service needs for my Mercedes. I make my appointment, and don't have to wait. I think he is very respectful an David Greene, is always attentive to my service needs for my Mercedes. I make my appointment, and don't have to wait. I think he is very respectful and courteous to customer service needs. I choose to stay with same advisor David, to build a respectable relationship. Thank You David Greene More
by jennychoi
Employees Worked With
David Greene
August 02, 2017
Best Car Buying Experiance I dealt with Andrew Wagner in the process of leasing my new E300 car. Everything that Andrew did was exceptional and he is a very helpful person to d I dealt with Andrew Wagner in the process of leasing my new E300 car. Everything that Andrew did was exceptional and he is a very helpful person to deal with. Thank you Andrew. More
by Basil
Employees Worked With
Andrew Wagner
