Walter's Mercedes-Benz of Riverside
Riverside, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I had a positive experience with Micheal Ramos a service advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and honest. I never felt that uneasy feeling when taking my car into the dealership for service. More
Was easy to make a deal on a certain color 2024 CLA 250 I was searching for and found one at Walters Mercedes in Riverside ! was searching for and found one at Walters Mercedes in Riverside ! More
Dan Gressmann was extremely helpful and patient with me and my colleagues. Purchasing a (new) vehicle for a university can be very "tricky" (to say the least). But, Dan was a real professional. He understo and my colleagues. Purchasing a (new) vehicle for a university can be very "tricky" (to say the least). But, Dan was a real professional. He understood our policies and worked around some of the huddles and challenges. He actually drove to our campus to meet with all parties. Looking forward to the delivery of our new Sprinter M2CV7S. More
Edwin Correa was very helpful and professional in our transactions. I admired him on being not to pushy. I will recommend him to my friends and relatives. transactions. I admired him on being not to pushy. I will recommend him to my friends and relatives. More
Alex Ramirez is the best- he goes beyond helpfulness and amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes later after I paid my car was nowhere to be found. Neither the cashier nor a few posters could find my key. Long story short-waited over 60 minutes to be able to get my car. I keep on getting the service here because of the service I get fromthis one single advisor- Alex, have had cars from Walters Mercedes AND Porsche and I can honestly say, the staff training. service and caring keep on going downhill. Their attitudes are poor, are more concerned about being on social media or just chatting with coworkers, while they see a customer waiting and waiting I would recommend service if the service advisor is Alex and to make sure to call and see if he is there before picking up your car. In the past, I have had no issues BECAUSE after I paid Alex, my car was given to me within 5 minutes. The rest of the staff (not the advisors) are lost and truly don't care . More
This was my best car shopping experience, everyone was super nice and helpful. Raul Ayala was very professional and patient with me making my decisions. super nice and helpful. Raul Ayala was very professional and patient with me making my decisions. More
Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. with wonderful customer service. Always going above and beyond to take care of clients. More
Walter’s Mercedes Service Department is a nice place with some friendly staff members and show willingness to help. I am a return customer of the service department. some friendly staff members and show willingness to help. I am a return customer of the service department. More
It's evident when individuals are sincere and eager to assist. Knowledgeable individuals offering excellent service create an ideal pairing. Thank you, it was recognized. assist. Knowledgeable individuals offering excellent service create an ideal pairing. Thank you, it was recognized. More