Walter's Mercedes-Benz of Riverside

My wife and I had a wonderful purchasing experience in Walter's dealership for our first Mercedes-Benz C250 on 1/31/13. Vincent Troncoso and his assistant Juan Carlos Rasilla are the most professional and Walter's dealership for our first Mercedes-Benz C250 on 1/31/13. Vincent Troncoso and his assistant Juan Carlos Rasilla are the most professional and courteous Sales Persons we have met. Vincent was full of information and explained everything so professional. We got what we really need without regrets. Meanwhile, we got an amazing sales price from Vincent. We were pretty satisfied. Also, the finance manager was extraordinary. We finished the financial process in a pleasant conversation. We love our new car. Thanks Vincent and Walter's team. More

My first time buying a Mercedes Benz and what a great experience salesmanship conducted by Vincent Troncoso at Walter's was great and I will definitely buy another vehicle from this dealership also I lik experience salesmanship conducted by Vincent Troncoso at Walter's was great and I will definitely buy another vehicle from this dealership also I like to thank Vincent's assistant Mrs Cecelia Sylvia for her great assistance. More

Not a usual reviewer, but my experiences here have compelled me to write my first one for these guys. Walters Mercedes has a reputation for excellent customer service, and my experience there is a pri compelled me to write my first one for these guys. Walters Mercedes has a reputation for excellent customer service, and my experience there is a prime example. Lupe L. was extremely patience with me while scheduling my appointment. A series of events occurred that created a challenge in regards to me getting the price I want, and my Sales Rep Charlie S. helped me find a solution that enabled it to happen. Charlie S. listened and addressed all my concerns, made sure I was comfortable with everything. Vincent T. (Internet Sales Manager) runs a business worthy of winning awards. I asked Vincent a bunch of Q's and he addressed them courteously, very sweet guy. Cecelia S., is an absolute doll. She followed up with me the next day to make sure I was happy with my GL450. She even emailed me instructions on how to set up the Garage door opener (Yes, I'm too lazy to read the manual). It's awesome to know that great customer service doesn't end when you leave. I really think the reason people are returning is because of the high level of service and a reputation for being straightforward and honest. Buying a car is a stressful and time consuming process - but I tell you, if I can work with this Internet Sales Team every time I buy a car, I'm going back every time! I know this sounds like a commercial for the dealership, but I'm still amazed at the experience I had working with them. It's an honor to be a customer of Walters Mercedes. Great dealership, great service, great people! More

As the moment that we stepped foot into Walters Mercedes dealer we recieved top class service. It was the best experience we've ever had purchasing a car.... We recommend this dealer to any one. We will be dealer we recieved top class service. It was the best experience we've ever had purchasing a car.... We recommend this dealer to any one. We will be shopping here from now on!!! More

Walters Mercedes of Riverside has always been my only choice to purchase or lease my dream car. This year Vincent Troncoso was truly my Santa Claus, I never believed in Santa Until Vincent Troncoso made choice to purchase or lease my dream car. This year Vincent Troncoso was truly my Santa Claus, I never believed in Santa Until Vincent Troncoso made a wish come true! Words could never describe the extra mile he went to make another dream come true for me! What a gift to CHERISH a brand new 2013 Mercedes Benz, all SMILES...Thanks to you & your Wonderful Team. The Team that performs excellent customer service 10++++ More

I came to Walters to see the cars. I did not expect to purchase a car. Vince Troncoso helped me purchase my first Mercedes. Very professional and easy to work with. If your looking to purchase, see Vince. purchase a car. Vince Troncoso helped me purchase my first Mercedes. Very professional and easy to work with. If your looking to purchase, see Vince. He will take care of you. More

If you are in the market for a Sprinter van then look no further. Glenn, Joey and the team at Walters are the best! They are extremely friendly, easy to deal with and have the BEST prices. No haggling. All further. Glenn, Joey and the team at Walters are the best! They are extremely friendly, easy to deal with and have the BEST prices. No haggling. All other Sprinter dealers should learn from them! More

Everyone at Walters Mercedes made us feel comfortable and none pressured. JESSICA S. was very helpful and informative on the product. Glad I went to Walters Mercedes. none pressured. JESSICA S. was very helpful and informative on the product. Glad I went to Walters Mercedes. More

Charlie at Walter's Mercedes Benz is amazing! I don't want to say what he did but, he went way above and beyond what my wife and I expected! He got us water... he offered... no almost forced us to let h want to say what he did but, he went way above and beyond what my wife and I expected! He got us water... he offered... no almost forced us to let him get us lunch. A couple of days after we got the car home was when the real surprise came. I really don't want to say what it was because Charlie surely does not do for all his customers what he did for us!!! He made the buying experience very enjoyable. He set the navigation system in the car to get us to LAX after while we were meeting with finance. The navigation took us to the front door of our destination. Only regret is that we didn't buy all of our vehicles from Walter's!!!! More

I experienced nothing but respect, knowledge and class! If you are in the market for a Mercedes , I cannot stress enough that this is place you need to go to. Working with Vincent Troncoso was the most str If you are in the market for a Mercedes , I cannot stress enough that this is place you need to go to. Working with Vincent Troncoso was the most straightforward, lowest pressure sales experience I've been a part of to date. He was incredibly knowledgeable of all inventory on the lot, which made selecting a vehicle that much more fun and enlightening. I would highly recommend this dealership. I had the BEST experience at Walters Mercedes. Thank you Vincent ! More