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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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April 30, 2021

They couldn’t figure out why my Smart car wasn’t taking a charge. Had no idea ! I had to trailer it 3 hours from Palm Springs to Riverside and back. More

by dancrotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Tiene un excelente servicio Muy buen trato al cliente muy profesional Personas de muy buen nivel trabajando es un placer aser los servicios ahí con ustedes More

by miangel77@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gracias por sus felicitaciones! Siempre es un placer oir buenos comentarios de nuestros clientes! Mil gracias! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 30, 2021

Alex Ramirez derserves a 5 star rating in our book. Alex has been taking care of our cars for many years and he has always done a fantastic job. Our cars are always ready at the designated time. More

by e.johnson909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this 5-star review! We are pleased that he could consistently be of remarkable assistance to you! Offering quality and efficient service is always our goal, and we will certainly provide you with nothing less in the future! Wishing you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 30, 2021

We have been very happy with the service at Walter's since recently relocating to this area. Alex Ramirez is our Service Advisor and he has done a great job for us -- handling service requests, providin More

by jancielee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are so appreciative of your business, and we are pleased that our service continuously meets your satisfaction! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

I would like to say a special thanks to Alex for his great customer service! He is a knowledgeable and helpful. Amazing service at the service department! He took care of my car and provided 5 star ser More

by Mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Mia, Thank you for leaving Alex this excellent review! We are delighted to know that he took great care of you and provided you with the quality assistance that you so much deserve! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

Amazing service, Alex on service is very professional amazing actitud, definitely I recommend this guy. For sure next time I can call and ask for alex More

by Jonathan Becerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Jonathan, Thank you so much for your wonderful review! We are pleased that Alex could be of assistance to you, and he will be honored to know how greatly you valued his efforts. We wish you the safest of travels. Please do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

Alex Ramirez helped me in service. I was 100% satisfied with the service I received and would definitely recommend him to my family and friends ! More

by Joe Montalbano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Joe, Thank you so much for your positive review! We are pleased that Alex could get you and your automotive needs taken care of! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

Alex is the best!!! He always goes above and beyond. As an excellent communicator, Alex ensures you are updated regarding your vehicle. I have worked with him for over 10 years. I highly recommend Alex Ra More

by Kendra N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene, Rene Orellana
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Kendra, Thank you for leaving Alex this wonderful review! We are overjoyed that he could consistently provide you with the top-quality service that you so much deserve! He will be honored to have earned your kind recommendation, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Wishing you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

Walter’s Mercedes at riverside always provide the most professional service. There team is super knowledgeable and courteous. Mr. Alex Ramirez helped me during my visit. He is courteous and goes above More

by Arun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this excellent review! We are delighted to know that he always takes great care of you and ensures that your needs are efficiently resolved! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

April 29, 2021

It was my first time coming to this dealership and I had to give it 5 stars!! My experience here was so good. My advisor Joseph went above and beyond to help me and my family. It feels good knowing my car i More

by Ashley4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Ashley, Thank you so much for your wonderful review! We are overjoyed that we had the opportunity to work with you and provide you with the 5-star experience that you so much deserve! Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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