Walter's Mercedes-Benz of Riverside - Service Center

Mr. Greene always makes service super quick and easy when taking my cars in service. I appreciate the emails and phone calls on updates on cars. He is very understanding and helpful. taking my cars in service. I appreciate the emails and phone calls on updates on cars. He is very understanding and helpful. More

David makes everything so easy when it comes to servicing my vehicles. He explains things to me in advance and I trust his judgment. I always call to confirm his availability before I make an appointment. my vehicles. He explains things to me in advance and I trust his judgment. I always call to confirm his availability before I make an appointment. More

Austin Schneider our Service Advisor and Tyler Usary the Service Manager at Walters Mercedes Benz have done it again. Not only being exceptional and awesome people, they continue to go out of their way for Service Manager at Walters Mercedes Benz have done it again. Not only being exceptional and awesome people, they continue to go out of their way for us with the best care for our 2017 MBZ E 300 and our 2016 MBZ GLE. I would like to also include how awesome Morris Gaines our Salesman is who recently assisted me in my purchase of a new 2021 MBZ GLE. This is the second vehicle Morris has helped me find a vehicle to purchase from Walters Mercedes Benz. The people above who I have had the pleasure of working with have made the Service Department and Sales Department shine as the best I have ever experienced. More

I BROUGHT MY SMARTCAR IN TO HAVE SOME WORK DONE. I WAS TOLD THAT IT WOULD TAKE ABOUT FOUR HOURS TO DO THE REPAIRS. I DROVE THERE FROM PALM SPRINGS AND WAS GOING TO WAIT FOR MY CAR TO BE DONE. THREE HOURS TOLD THAT IT WOULD TAKE ABOUT FOUR HOURS TO DO THE REPAIRS. I DROVE THERE FROM PALM SPRINGS AND WAS GOING TO WAIT FOR MY CAR TO BE DONE. THREE HOURS LATER, I WAS TOLD THAT THEY WERE GOING TO HAVE TO KEEP MY CAR OVERNIGHT AND FINISH THE WORK THE NEXT MORNING. THEY WOULD PAY FOR A RENT A CAR FOR A DAY FOR ME. WHEN I CALLED THE NEXT DAY, I WAS TOLD THAT IT WOULDN'T BE READY UNTIL THE NEXT DAY. WHEN I REMINDED THEM ABOUT THE ONE DAY RENT A CAR, THEY SAID THAT THEY WOULD TAKE CARE OF IT. LONG STORY SHORTENED, FIVE DAYS LATER MY CAR WAS FINALLY READY AND I CAME BACK TO PICK IT UP. KNOWING THAT I HAD TO GET THE WORK DONE ON MY CAR, I PAID THE OVERPRICED BILL AND PICKED UP MY CAR. I RECIEVED A CALL A FEW DAYS LATER FROM THE RENTAL COMPANY SAYING THAT WALTERS MERCEDED OF RIVERSIDE ONLY PAID FOR FOUR DAYS FOR THE RENTAL!!!! THE FIFTH DAY WAS MY RESPONSIBLILITY!!! IF THEY KNEW THAT THEY ONLY PAY FOR FOUR DAYS, THEN WHY DID THEY TAKE THERE SWEET A** TIME AND NOT FINIGH THE WORK FOR FIVE DAYS??? I TOOK MY CAR IN ON DECEMBER 10TH AND I TRIED CONTACTING THEM THIS WHOLE TIME ABOUT THIS ISSUE AND EVERY TIME I CALLED I WAS TOLD THAT SOMEONE WOULD CALL ME BACK..NO ONE DID UNTIL TODAY JANUARY 12TH!!!! THEY SAID IT IS THERE POLICY TO PAY FOR ONLY FOUR DAYS. THEN THEY SHOULD HAVE YOUR CAR READY WITHIN THAT TIME FRAME. I DO NOT RECOMMEND THEM IF YOU EVER HAVE TO LEAVE YOUR CAR WITH THEM AT ALL!!! IF THIS IS HOW THEY TREAT THEIR CUSTOMERS, I AM SURPRISED THAT ANYONE WOULD BE DUMB ENOUGH TO RETURN TO THEM AGAIN!!! I HAVE NEVER BEEN TREATED TO BADLY BY A CAR SERVICE IN MY LIFE!!! I WILL NEVER GO THERE AGAIN......VERY BAD CUSTOMER SERVICE...... More

I have been using Walters service department for the last 20 years or so, i owed about 6 Mercedes from brand new to a E320 with over 250,000. Their offer excellent service, at a price that is about the same 20 years or so, i owed about 6 Mercedes from brand new to a E320 with over 250,000. Their offer excellent service, at a price that is about the same as local repair shops!!! My current adviser is Brandon M., for the last 7-8 years, he is excellent, offers good customer service, and generally gets me in and out in no time. With the loaner car program, i did not have to miss time from work.....or put up with the inconvenience of drop off and pick up.... Highly recommended if you live in the Riverside area. H. Y. More

Again David Greene did an excellent job in providing the best service for my vehicle. He's always pleasant to work with. Thank you so much! best service for my vehicle. He's always pleasant to work with. Thank you so much! More

Walter’s makes buying a car or servicing one so easy. I really appreciate this dealership and the sales and service dept. I have been coming to Walter’s since 2007. I have purchased three vehicles there really appreciate this dealership and the sales and service dept. I have been coming to Walter’s since 2007. I have purchased three vehicles there and have all of services done there. I have to give a shout out to Alex Ramirez in service. Alex goes out of his way to ensure you get great service and are satisfied. More

Austin Schneider was my service representative on my most recent visit to Walters and did a really good job of diagnosing my issue and getting my repair done quickly. Walter’s has been doing my service work recent visit to Walters and did a really good job of diagnosing my issue and getting my repair done quickly. Walter’s has been doing my service work for 8 years and they always do a great job with what ever is needed. More

This was the second visit to the Walter’s Service Dept. The Greeter was out almost as soon as we drove up. Was assigned to Brandon Monaco as Service Attendant. Extremely Friendly. Have a full explanation o The Greeter was out almost as soon as we drove up. Was assigned to Brandon Monaco as Service Attendant. Extremely Friendly. Have a full explanation of the process. Kept Me fully informed along the way. Great experience More

Walter’s Mercedes Benz is the ONLY Mercedes dealership I trust to buy my Car. When ever I need anything, I can totally depend on my service provider, JR, he continues to provide exceptional and knowledgeabl trust to buy my Car. When ever I need anything, I can totally depend on my service provider, JR, he continues to provide exceptional and knowledgeable information when I need it. Although, every one is nice, JR is the one I trust the most. 2 years of great customer service. The Best or Nothing 😊 More