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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,005 Reviews

3,005 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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July 02, 2020

Service Austin Schneider was my service advisor. When there was a misunderstanding with the service of my vehicle, Austin and Mark the service manager Clearly More

by Freecarded
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Jul 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this positive review. Your satisfaction is so important to us, and we are pleased that our team could get your automotive concerns seamlessly resolved. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 30, 2020

My expectations from my first time visiting the Mercedes Benz dealer in the city of Riverside was amazed with the kindness of Jr. Rodriguez excellent service greatly recommend very professional More

by evecerna117
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review! We are honored to have had the opportunity to work with you, and we are overjoyed that JR could make your visit as pleasant as possible! He will be proud to have earned your wonderful recommendation. Please let us know how he and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 30, 2020

Excellent service I want to thank JR Rodriguez for his excellent service. He has always taken care of my car and is quick to accommodate me whenever I have an emergency More

by Rosendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Rosendo, Thank you for leaving JR this excellent review! We are delighted to hear that he always takes exceptional care of you and your automotive needs! He will be honored to know how greatly you value his assistance, and we are certain that he will continue to provide you with the same 5-star service in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 29, 2020

In review of my overall experience, I was highly satisfied with the service experience provided by Mr. J.r. Rodriguez. I would use Walter's dealership again & recommend to friends & family. Respe More

by arlanaz770
Recommend Dealer
Yes
Employees Worked With
J.r. Rodriguez
Jun 30, 2020 -

Walter's Mercedes-Benz of Riverside responded

Arlana, Thank you so much for your wonderful review! We couldn't be more pleased to hear of your satisfaction and to know that JR has earned your future business! We wish you safe travels and look forward to working with you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 29, 2020

Alex Ramírez is the best, very knowledgeable and professional. Excellent and fast service. I highly recommend Walter’s Mercedes for all your car service needs. More

by Ana
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Walter's Mercedes-Benz of Riverside responded

Ana, Thank you for leaving Alex this positive review and recommendation! We are so pleased that he could be of great assistance to you throughout your visit. Offering quality and efficient service is always our goal, and we will be sure to provide you with nothing less in the future! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 28, 2020

It’s always a welcoming and comfortable environment, service is always great and fast I would recommend riverside Mercedes anytime everyone is friendly and happy. More

by Joneslatasha7
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind recommendation! It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with the same quality and efficient service in the years to come! We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 27, 2020

I recently had my car serviced and was very happy with my experience Alex Ramirez was very professional and knowledgeable my car was finished on time and sparkly clean. Thank you Alex! More

by Snipercopmaw7
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are are so glad that Alex could get you and your needs taken care of effectively! It is our pleasure to serve you in any way possible, and we hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 27, 2020

Airbag After waiting for my airbag recall I was finally able to schedule to get it replaced. Joe was very informative and explained why it took a while for t More

by Joankay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive review! We are delighted to know that Joseph took great care of you and your needs throughout your recent visit. Your safety and satisfaction are our utmost priorities. Please let us know how Joseph and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 27, 2020

Thank you for great customer service by your advisor Joe. With COVID19 I Felt very safe by all your employees I had a contacted with. More

by Hmerrikh
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! The safety of our customers and staff is our utmost priority, and we are pleased that Joseph could make you feel at ease throughout your recent visit! We wish you safe travels and look forward to working with you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 24, 2020

Been taking my wife’s AMG to Walter’s since I bought it there. Service is always exceptional! My service advisor Alex Ramirez is the best! Always taking great care of us and our vehicle. The technicians ar More

by Oh748r
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Jun 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review and recommendation! We are so appreciative of your continued business, and we are pleased that we could consistently provide you with the quality service that you so much deserve! 5-star service is always our goal, and we will be sure to provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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