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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,026 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,026 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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April 30, 2020
I brought my vehicle in to get it's A service. Adam was I brought my vehicle in to get it's A service. Adam was pleasant to deal with he was very nice and took great care of me by getting my vehicle done i I brought my vehicle in to get it's A service. Adam was pleasant to deal with he was very nice and took great care of me by getting my vehicle done in a timely manner. I will be servicing my cars here from now on. More
by Chosen95
Employees Worked With
Other Employees :
Brandon Monaco, David Greene, Cody Burt, Austin Schneider, Adam Garcia
April 28, 2020
David Greene addressed the passenger airbag recall and scheduled maintenance. He even helped with the complimentary wash ((The car was filthy since I was observing quarantine.) so I could get to an appoin scheduled maintenance. He even helped with the complimentary wash ((The car was filthy since I was observing quarantine.) so I could get to an appointment on time! More
by Redlands, CA resident
Employees Worked With
David Greene
April 28, 2020
Great service Had a great experience at the dealership with the service person Cody Burt. He saw to everything I needed to have done and even checked my tires which Had a great experience at the dealership with the service person Cody Burt. He saw to everything I needed to have done and even checked my tires which needed to be replaced and got 4 at a sale price. I even got a free ride home which was far from the usual area of service. Thanks again Cody Burt for a good service More
by fondaste
April 28, 2020
Alex and Adam were the best! I had to bring in my C 300 for some repairs. When I got there I was greeted by Adam and was happy how helpful he was, even though he was not my advis I had to bring in my C 300 for some repairs. When I got there I was greeted by Adam and was happy how helpful he was, even though he was not my advisor. He got the ball rolling for Alex my advisor. Alex was very prompt with the updates and cost. Everything went smoothly and I will be back!!! More
by Mr C300
April 27, 2020
Alex Ramirez gave the best possible service. Alex Ramirez gave the best possible service and he made sure I got the best price. He prioritized my need and thoroughly explained to me what my best Alex Ramirez gave the best possible service and he made sure I got the best price. He prioritized my need and thoroughly explained to me what my best options were. I look More
by Emilyortegacar
Employees Worked With
April 27, 2020
Damaged my new Sprinter LTV I brought my 2020 Sprinter LTV in for warranty service on the cruise control. It took them 10 days to fix it and then Adam Garcia called and said "I h I brought my 2020 Sprinter LTV in for warranty service on the cruise control. It took them 10 days to fix it and then Adam Garcia called and said "I have good news and bad news". The bad news was they did almost $6000 worth of body damage to the vehicle. He assured me parts to fix the damaged will be expedited and he would make sure it was handled. He never did and he ignored my calls and messages for 3 weeks. All in all the vehicle was unavailable to me for 2 months. It is now fixed but the level of customer service and dishonesty in the way they handled this was appalling. I urge everyone to reconsider trusting this dealership in the future. I have been advised to seek a legal remedy for the loss of use and the overall indifference they had to the inconvenience they caused. More
by gsls
April 27, 2020
Austin is a great guy who always goes above and beyond to take care of his customers. Rather it’s a detail or service he will take good care of you. take care of his customers. Rather it’s a detail or service he will take good care of you. More
by Ron F
Employees Worked With
Austin Schneider
April 27, 2020
Brandon Monaco provides great service! He prioritize my services for me, he was honest and transparent. I really appreciate him, he will continue to be my service provider, I will not trust anyone else! services for me, he was honest and transparent. I really appreciate him, he will continue to be my service provider, I will not trust anyone else! More
by Wbeard
Employees Worked With
Brandon Monaco
