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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,037 Reviews

3,037 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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October 03, 2019

Muy buen servicio por parte del agente de servicio. Solo si por parte de Los que hacen car wash a los carros esta vez no lo hieron Como anteriormente lo hacen en casa servicio.. More

by Sandra espejel
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2019

A message on the dashboard “Right front malfunction, needs repair” Took my car in for service and JR Rodriguez took care of the service. He notified me continuously on the time necessary to complete th More

by castlpoa
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Daisy, Thank you so much for leaving JR this very kind review! He certainly is a wonderful asset to our team, and it is a pleasure to know that he has your confidence! We are so glad that he could get your recent issue efficiently resolved. Please don't hesitate to let us know if he and the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 02, 2019

Great service, Alex always takes great care of our vehicle. We have been using Walters Mercedes for several years and they always give us a great experience More

by Hojack20
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are so honored to have your confidence and loyalty, and we are happy to hear that Alex continuously provides you with the quality service that you so much deserve. Please drive safely, and be sure to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 02, 2019

Brought my car in for service. Austin was an amazing service agent. He explained services to me, got me a courtesy vehicle to drive while my car was being serviced and sharply kept appointment times. I More

by AprilD
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

April, We are so pleased that Austin could get your vehicular needs taken care of- thoroughly and efficiently, and we appreciate you taking the time to leave him this 5-star review! We wish you safe travels and hope to hear from you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 01, 2019

Awesome service at Walters expect nothing less from a Mercedes Benz dealer. Make it easy to schedule my appointment and even easier when in for services. Adam always takes great care of me when I come in More

by Metros
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We aim to ensure that our customers' experiences are as smooth, efficient, and enjoyable as possible, and we are so pleased that Adam's efforts consistently meet your satisfaction. It is our pleasure to serve you, and we look forward to continuing to provide you with the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 01, 2019

Great experience Brought my car in for routine maintenance, and Austin Schneider made the process easy and painless, he let me know upfront everything that was going t More

by benz_girl95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are delighted to hear that Austin had your vehicle taken care of- efficiently and effectively, and that your overall experience working with him was so seamless! Please let us know if he or the team may be of further assistance to you in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Exceptional service. Outrageous prices for labor but a Mercedes is a Mercedes. I was advised on why my vehicle needed and quoted instantly. The video was detailed and showed me the issues my vehicle had. More

by jfeliix
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2019

Even though this dealership is somewhat far from from home but i always take my SUV Mercedes diesel to them for servicing and any repairs. I trust their work. Thanks David Greene for the awesome work More

by Albert Ceron
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Albert, Thank you so much for your wonderful review! We are honored by your willingness to go the extra distance to work with us, and we are overjoyed that the quality of our service never fails to meet your satisfaction. We appreciate your kind words and your confidence in our efforts, and we look forward to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Had a pleasant service with Austin Schneider. Got new tires, quick wash, and was back on the road in a timely manner. Staff is really nice and friendly as always. More

by Nessness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ness, Thank you so much for your 5-star review! It is our pleasure to serve you, and we are overjoyed that we could get your vehicular needs taken care of efficiently! Please let us know how we may be of further assistance to you in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Austin always helps me out with any of my issues, Best at what he does. Thank you, got me in and out with my tire change ! Thank you once again! More

by Leoo93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Leo, Thank you for leaving Austin this excellent review! We are pleased that he could consistently be of great assistance to you, and it is a pleasure to know that your recent experience working with him was 5-stars all-around. We appreciate your business and look forward to working with you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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