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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 12, 2019

Review Brandon Monaco did a great job handling my service needs at my arrival, discussing the issues and my departure on my 2005 Mercedes Benz C55 AMG! T More

by Confidential
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Rob, Thank you for your 5-star review! We are happy to hear that Brandon took great care of you throughout the entirety of your recent visit. We appreciate your business, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 12, 2019

Great service as always! Every time I get my vehicle serviced it is a pleasure. I truly appreciate Joe Loera. He is a great service advisor! He explains everything well and do More

by Mercedes D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind recommendation! We are happy to hear that Joseph consistently provides you with thorough and attentive service, as it is our utmost goal to maintain your full safety and satisfaction. He will be delighted to have earned your excellent review, and we look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 12, 2019

Well taken care of. I have been a Walter's Mercedes customer sense 1974 and JR Rodriquez has been my go to man at Walter's for the past few years. I had to have the car More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Bill, We are so honored to have your loyalty, and we are delighted to know that JR continuously provides you with the quality service that you so much deserve. We are so glad that he could get your recent vehicular issue taken care of- seamlessly and efficiently, and we look forward to continuing to serve you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Very friendly and helpful Makes everything easier and saved me a lot of time. He is also professional with his job, knows what to do. Trying his best to make client satisfy the More

by Yijing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Yijing, Thank you for leaving David this positive review! It is a pleasure to hear that he was so helpful and efficient, and that he ensured that your visit was 5-stars all-around. We appreciate the opportunity to serve you. Please let us know how our team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Service Dept David Greene is always very professional and provideds excellent customer service. I am happy with the service Waltere's Mercedes-Benz consistently h More

by Mercedes Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, David Greene
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are delighted to know that our service consistently meets your satisfaction, and that your recent experience with David did not disappoint. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 10, 2019

Last minute schedule for sevice Drove in for a car wash. The lady who greeted me asked what they could help me with. I said a car wash and an A service if they could fit it in. Two m More

by 07C230BLACKSTICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The car wash crew, Brandon Monaco
Sep 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this wonderful review! It is our goal to ensure that our customers' experiences are as pleasant as possible, and we are so delighted that Brandon's efforts met your satisfaction. Please drive safely, and be sure to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 10, 2019

Great Customer Service I had to take my car in to be serviced and I’m glad that Alex Ramirez was my service advisor. He was able to quickly help me and had my car throughly More

by Natalie W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Natalie, Thank you so much for your amazing review! We are so glad that we had the opportunity to assist you, and that Alex could make your first service visit so seamless and efficient! He will be so delighted to hear of your positive feedback. Please don't hesitate to let us know if he or the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 10, 2019

My First Service I took my 2018 Mercedes in for its first service, Very Impressed. Our service advisor was Alex Ramirez. He was professional: courteous, and well-infor More

by dodpolice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Alex, Thank you for leaving us this excellent review! Providing quality service is so important to us, and we are delighted to know that Alex took exceptional care of you and your vehicle throughout the entirety of your visit. We look forward to working with you again the next time you are in need of automotive service, and we wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 09, 2019

Adam Garcia is always helpful This is my 2nd visit to the Service Department for routine maintenance. Adam Garcia has helped me both times. They have been quick and efficient and More

by Dogmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Sep 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! It is our pleasure to serve you, and we are pleased that Adam has ensured that each of your visits have been smooth and efficient! Please let us know if there is anything more that he or the team may help you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 09, 2019

Perfect! I was there at the scheduled time and all went according to plan, I waited for the car, the update was done, the car was washed and everything was wit More

by Ted
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Brandon Monaco
Sep 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ted, Thank you for leaving us this 5-star review. We are happy to hear that your recent visit went as smoothly and efficiently as promised. We are glad that the quality of our work met your satisfaction, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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