Walter's Mercedes-Benz of Riverside - Service Center

Great customer service Maintenance service was done on my GLA 250 recently and Cody Burt was my service advisor. He was kind, patient and informative. When I have gone in f Maintenance service was done on my GLA 250 recently and Cody Burt was my service advisor. He was kind, patient and informative. When I have gone in for the free car washes, Mr. Burt consistently has a pleasant attitude. Thanks for your help. More

Yearly Service When calling to schedule my appointment, Brandon Monaco, set me up with a time that was convenient for my schedule. Initially, he was going to provide When calling to schedule my appointment, Brandon Monaco, set me up with a time that was convenient for my schedule. Initially, he was going to provide me with a ride home, but as we went over the services needed, he realized they would need to keep my car overnight, so he arranged for a loaner vehicle. He was very pleasant, kept me posted on what was happening and notified me promptly of the completion of the work. He reviewed the bill with me, answering my questions and assured that I received the discounts that were being offered by Walter's Mercedes at that time. The whole experience went smoothly and I was happily on my way after paying my bill. More

Respected my time Made my appointment at a time most convenient for me and gave me a ride home instead of having me wait in the show room. An indicator light was n Made my appointment at a time most convenient for me and gave me a ride home instead of having me wait in the show room. An indicator light was not working after the software update. When I called Walters and made another appointment to repair, they made me feel I am important to them. More

Honest and great service I brought my sub here from out of town and let me just say I will try to have my vehicle serviced here from now on. They were honest and told me that I brought my sub here from out of town and let me just say I will try to have my vehicle serviced here from now on. They were honest and told me that a service that my regular Mercedes dealer said I needed was in fact not required and that saved me nearly $400.00. More

Very very helpful on all my questions very respectful Very very helpful and polite all work done very quickly and very respectful. Very knowledgeable about my car gave me some tips and gave me card if the Very very helpful and polite all work done very quickly and very respectful. Very knowledgeable about my car gave me some tips and gave me card if there was anything else i needed to no he would be glad to help me. More

Excellent Initially, the long line was a nuisance, but once I was given service, I realize that it was because the service was very good. If you happen to get J Initially, the long line was a nuisance, but once I was given service, I realize that it was because the service was very good. If you happen to get Joseph(Joe) Loera, you are in really good hands. I wanted to buy a car from him & he wasn't even in the sales department. My S550 is running superb. Thank guys! More

Quick service Fair Price Walter's has always serviced our vehicles. We use our Sprinter Camper Van for last minute adventures. It's nice to know that we can take the Sprinter Walter's has always serviced our vehicles. We use our Sprinter Camper Van for last minute adventures. It's nice to know that we can take the Sprinter out for a long trip and not worry about it breaking down. More

Recall David Greene was knowledgeable and informative regarding the recall on my ML 350. The repairs were completed and David delivered the vehicle in the David Greene was knowledgeable and informative regarding the recall on my ML 350. The repairs were completed and David delivered the vehicle in the time he told me it would be done. More

Five Star Service After driving Mercedes-Benz for over 33 years I know and understand five star service well. David Greene provides white glove service with attention t After driving Mercedes-Benz for over 33 years I know and understand five star service well. David Greene provides white glove service with attention to detail together with management Tyler Usary who insures that only the best service is executed. I am pleased and so will you. More

Service and Service Rep, J.R. Martinez My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & conc My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & concern I had. He called or left messages on the updates of my vehicle status. He was very pleasant to work with, with a good professional attitude. J.R. Martinez is a great asset to the Mercedes Benz dealership. More