Walter's Mercedes-Benz of Riverside - Service Center

Customer Brandon Monaco was my service advisor and I can’t say enough to show my gratitude to the servive he provided. He is very profetional and very friendly Brandon Monaco was my service advisor and I can’t say enough to show my gratitude to the servive he provided. He is very profetional and very friendly and went out of his way to accommodate me while my car was in for repair. I had the best experience with Him and all the staff and will highly recommend Walter Merceds to everyone who lives in Inland Empire. More

Thanks for the service Went in for service regarding my c250. Found bad fuel pump which was replaced under warranty thanks to Austin. Also my wife and myself looked at diffe Went in for service regarding my c250. Found bad fuel pump which was replaced under warranty thanks to Austin. Also my wife and myself looked at different models with the help of Rene. Looking for an upgrade,we found the different perks associated with the different car models. Thanks Rene for your help. Thanx everyone at Walters for the service, the loaner vehicle and the friendly Experience. More

Timely Service Great, timely, professional sefvice. The process was very convienent and hassle free. I was offered a loaner but declined and looked around the dealer Great, timely, professional sefvice. The process was very convienent and hassle free. I was offered a loaner but declined and looked around the dealership till the car was ready More

Outstanding Employee I have contacts with some of the service advisors but I find David Greene the most outstanding, accommodating and knowledgeable service representative I have contacts with some of the service advisors but I find David Greene the most outstanding, accommodating and knowledgeable service representative. If I bring my vehicle for service or repair, I will definitely look for him! More

Efficiency at its best Went in for air bag recall MERCEDES representative Cody Burt assisted us with the paperwork for the service. He was efficient & demonstrated great cus Went in for air bag recall MERCEDES representative Cody Burt assisted us with the paperwork for the service. He was efficient & demonstrated great customer service, mentioned couple great spots to hang out near the dealership where we could grab a bite if we did not wish to wait in the lobby although amenities are also available if we chose to wait on site. We traded contact number & were called back in less time than we had anticipated which we were delighted about. Thanks for your help Cody, if any further service were required for our Mercedes automobile we would not hesitate to bring it back to your location, great experience. More

Excellent customer service! Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. More

Professional & Courteous Walter's Mercedes has done the impossible by actually making a service visit an enjoyable experience. My service advisor was Austin Schneider - he has Walter's Mercedes has done the impossible by actually making a service visit an enjoyable experience. My service advisor was Austin Schneider - he has helped me several times in the past and is a joy to work with. Austin is always professional and courteous; he always makes the service experience quick and painless. Thank You! More

Great service Been there several times getting my services done , staff is wonderful and services are great I love the amenities they offer which makes you feel co Been there several times getting my services done , staff is wonderful and services are great I love the amenities they offer which makes you feel comfortable and relaxed. More

Excellent Service & Sales Experienced I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was ar I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was arranged by the Sales Manager Mr. Jin Lee. Alex was so details and courtesy and informative not only that the entire service teams are amazing its worth to drive from Pasadena Area. Jin Lee is the best Sales Manager I ever met when comparing with other Mercedes Benz Dealers in Southern California, he was so honest and willing to work with you in a fair & respect way, and not playing game with you like other Dealers, I was leased several Mercedes from him in the past years. will continue to do so when the existing leases expired ! Keep the Good Job Walter Mercedes and thanks to these two gentlemen Alex & Jin ! William Y More

Great expierence due to A special person Adam Garcia We took our 2013 Sprinter Citation to Walter's Mercedes of Riverside due to a DEF light that came on 200 miles after our purchase. We were met by Ada We took our 2013 Sprinter Citation to Walter's Mercedes of Riverside due to a DEF light that came on 200 miles after our purchase. We were met by Adam Garcia Sprinter service advisor, who showed concern not the usual we'll take a look at it" at many dealers. Adam called the next day and advised the DEF had become contaminated, told us he had seen this problem before, only on two other occasions. We contacted our insurance company and after some review it was covered. During this time Adam undstood the insurance would take some time, was helpful, and kept us up to date during the process. Adam explained the process for the repair, and was very patient with us who obviously were upset after purchasing the Motor Coach and immediately had problems. Adam THANK YOU! many from other dealers need to take lessons from you on how to deal with customers. Norm and Karen More