Walter's Mercedes-Benz of Riverside - Service Center

Service and Communication We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment with Alex Ramirez to the end of the service, we were kept informed about what was being done to try and resolve the problem. Communication is key to customer service and we found this at each level. Alex is an excellent representative of Walters Mercedes Benz. More

Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

Factory recall service. I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as a I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as always, very professional and caring about our needs. He made sure to tell me what was done . And of course had our vehicle washed to look new again! Thanks again Mark for taking care us. More

Taken care of I can make an appt on line or on the phone. The dealership is about an hour from home. They have a nice, new place to wait and the time usually goes b I can make an appt on line or on the phone. The dealership is about an hour from home. They have a nice, new place to wait and the time usually goes by pretty fast. I know that JR stands behind the work that is done. More

Friendly and knowledgeable Front the moment you walk in you are greeted by a smiling face. Not pushy in any way and ready to hear your needs in a veichle. They take the time to Front the moment you walk in you are greeted by a smiling face. Not pushy in any way and ready to hear your needs in a veichle. They take the time to get to know you and they are well knowleadgeable in their cars and features. More

Quick and efficient Great customer services. My mercedes car was able to get done in less than an hour. Very quick and efficient. I am glad. Thank you. Great customer services. My mercedes car was able to get done in less than an hour. Very quick and efficient. I am glad. Thank you. More

Excellent from start to end I brought my car in for service. My excellent experience started from the moment I called to schedule the appointment. Bailey exchanged information wi I brought my car in for service. My excellent experience started from the moment I called to schedule the appointment. Bailey exchanged information with me over the phone and scheduled my appointment. At the dealer, I was met with Austin Schneider. He was very friendly, curteous, professional, and thorough. He took my car and set me up with a loaner. In few minutes, I was on my way out.!! More

Great service! Competent people! Always a very pleasant and satisfying experience. Close to home and Vern very convenient! I would always recommed this pl service! Competent people! Always a very pleasant and satisfying experience. Close to home and Vern very convenient! I would always recommed this place! Always! More

They have always been there when I needed help with repairs. The people have always been courteous in their attention to customers, I enjoy the ambience of the dealership, a knowledgeable staff and professional The people have always been courteous in their attention to customers, I enjoy the ambience of the dealership, a knowledgeable staff and professional as well. More

Superior Service Mark Interlicchia and Ray Burke are both Classy Acts..........they go out of the way constantly and deliver constant superior service every time we br Mark Interlicchia and Ray Burke are both Classy Acts..........they go out of the way constantly and deliver constant superior service every time we bring any of our Benz's. More