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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,995 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,995 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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July 24, 2018
20k service experience. I went to Walter’s MB for my 20k and had an awesome experience for the second time with our service manager Brandon. He explained everything well. I went to Walter’s MB for my 20k and had an awesome experience for the second time with our service manager Brandon. He explained everything well. More
by areys19
Employees Worked With
Brandon Monaco
July 24, 2018
Service Very friendly and efficient customer service rep. Knowledgeable and took care of the service efficiently on timely manner. Explained all what was need Very friendly and efficient customer service rep. Knowledgeable and took care of the service efficiently on timely manner. Explained all what was needed and performed. More
by Mb
Employees Worked With
Cody Burt
July 24, 2018
Schedule A Maintenance Wow. It was a wonderful experience. I was able to get get a same day service appointment. When I arrived at the dealership, which was kind of late, t Wow. It was a wonderful experience. I was able to get get a same day service appointment. When I arrived at the dealership, which was kind of late, they still provided me service. Eventhough the end of day was approaching, they realized they wouldn't be able to finish. Austin Schneider immediately called Enterprise Rental and they were there within 15 min to pick me up and get me into a car and ready for my next appoint. Thanks team from the service clerk to the financial advisor. Job well done. More
by Gerismiles
Employees Worked With
Austin Schneider
July 24, 2018
First visit I was very pleased with the service I received at Walter’s Mercedes Benz. My service advisor Austin Schneider was very professional and helpful throug I was very pleased with the service I received at Walter’s Mercedes Benz. My service advisor Austin Schneider was very professional and helpful throughout the whole process. I would recommend your dealership to friends and family. More
by abelfg71
Employees Worked With
Austin Schneider
July 24, 2018
Awesome Service Technician Always look forward to seeing David Greene whenever I bring my car into Walters MBZ. I know he will provide me with awesome service for whatever the Always look forward to seeing David Greene whenever I bring my car into Walters MBZ. I know he will provide me with awesome service for whatever the needs of my car my be. Also Justin the Tire Technician is another favorite person that I have great satisfaction in the quality service that he provides More
by Deon1854
Employees Worked With
Justin, Tire Service, David Greene
July 24, 2018
Rewarding, calm, friendly I was told what I needed it was done and Alex Ramirez stayed in contact with me by phone and in person in the lobby. I was told what I needed it was done and Alex Ramirez stayed in contact with me by phone and in person in the lobby. More
by Dr. Yolie Smith
July 24, 2018
Excellent Service Brandon Monaco was extremely pleasant to deal with. He services all our Mercedes and always provides service above and beyond. I would recommended eve Brandon Monaco was extremely pleasant to deal with. He services all our Mercedes and always provides service above and beyond. I would recommended everyone to see him for service. More
by A6TDI
Employees Worked With
Brandon Monaco
July 23, 2018
Quick service Overall I was pleased with service I recieved but be very specific regarding your diagnosis.....I had two major problems but only one was repaired. If Overall I was pleased with service I recieved but be very specific regarding your diagnosis.....I had two major problems but only one was repaired. If they had driven my car the other problem would have been obvious. When I inquired about the other major issue that needed attention, I was told I had to pay an additional diagnostic fee....I specified that I was traveling 3k miles and I needed to be assured that I could depend it to make the trip. Although they offered to check it out, I would have to pay an additional fee and I had to leave the next day. It's obvious that there was a miss communication. More
by lpjr
July 20, 2018
Service. Took my car in for service and Brandon was fantastic as always! Looking forward to my next visit.....Car was washed and cleaned really well too.... Took my car in for service and Brandon was fantastic as always! Looking forward to my next visit.....Car was washed and cleaned really well too....... Thanks! More
by Sammy109
Employees Worked With
Brandon Monaco
July 18, 2018
service Austin provides and help me on everything I need to get my vehicle done as quick as possible. A very well customer oriented, Friendly and helpful. Tha Austin provides and help me on everything I need to get my vehicle done as quick as possible. A very well customer oriented, Friendly and helpful. Thank you so much. More
by retiree
Employees Worked With
Austin Schneider
