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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,995 Reviews

2,995 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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July 15, 2018

Effortless My Mercedes car service started with a warm genuine smile and helpfulness and ended with exceptional auto service to my Mercedes E400 put a smile on More

by Faith247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 17, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Faith! Thank you so much for sharing this kind review! It's so great to hear that your recent service experience was so pleasant from start to finish. We hope that you will think of us again the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 14, 2018

Great end to a camping day in our Sprinter RV While at the beach camping in our Sprinter RV, the check engine light came on. I called Walters and scheduled an appointment on the way home for a qui More

by EraSprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so awesome to hear that your recent service visit was so quick and efficient! We're glad that we could take care of you and your vehicle so quickly and ensure that you could get back to enjoying your vacation in no time at all! We hope to see you again the next time your vehicle is in need of service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 14, 2018

Excellent service Cody Burt was my service person. Some people just go through the motions of being polite and kind, but you can tell there heat is not in it. Not Mr. B More

by gkvela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing these kind words! It's so great that you found Cody's service to be so exceptional, and we are sure that he will be so thrilled to hear of your review! We're so glad that he was thoroughly attentive and informative during your recent experience, and we are so excited to work with you again for your next purchase! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 14, 2018

brandon monaco I trust Brandon whenever I go to Walter's. He is always honest and clear about all the repairs needed. And he has professional attitude. He was the re More

by Smart14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so delighted to hear that Brandon provided you with such transparent and overall extraordinary service. It's great that you are so confident in his efforts, and we hope that we may continue to sustain your confidence for years to come! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 14, 2018

Excellence with a professional service and smiles. I came in to service one Benz and left buying a two seater Benz. All because of a kind, caring, no pressure salesman Gary Gunzman. More

by Dr. Yolie Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, Gary Kunzman
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Dr. Smith, Congratulations on your new vehicle! It's so awesome that we were able to help you with both your service and car-buying needs! We hope that you are enjoying your new Mercedes-Benz, and we hope to continue working with you to service both of your awesome vehicles! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 13, 2018

Excellent Wonderful service, I was there for recall and regular maitanance . They gave me Uber service so I don’t need to wait .?Alex Ramirez was great , friend More

by Sammy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sammy, We're pleased to hear that Alex took such great care of you and your vehicle! We hope that everything is running smoothly, and we hope to see you again the next time you are in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 13, 2018

Above and beyond customer service The staff at this dealership goes above and beyond with customer service. Came in with check engine light on. Brandon Monaco answered my many questi More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Liz, Thank you for taking the time to leave Brandon this recommendation! It's so great that he was so informative and that he ensured that you felt so confident in the service that you received, and we can't wait to work with you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 08, 2018

Excellent customer service Always takes time to acknowledge, treats us with respect, courteous, friendly and kind. Ask questions and answers all questions without hesitation. Kn More

by Gdgiron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for this kind review! it's so great that you are so confident in Cody and the team, and it means so much to know that you find our assistance to be so helpful! We look forward to continuing to assist you with all of your automotive needs and providing you with quality experiences time after time! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

July 07, 2018

Service visit Brian clegg was awesome. He made sure my experience there was without problems. Went above and beyond for me and recommend this service agent for y More

by Brett18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Brett, It's great to hear that Brian ensured that your recent service visit was so smooth! We appreciate your kind recommendation, and we hope that you will continue to confide in us to care for your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Satisfactory! I I love getting my car serviced at Walter's, Riverside. Aside from doing an excellent job servicing my car, the staff are extremely friendly most parti More

by Victoria Lesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Victoria! It's so wonderful to know that you are so confident in Walter's Riverside and the service that Brandon and the team provide you with! We're so glad to know that they have ensured that your experiences have been so top-notch- from the quality of work to the time taken! We hope that we are able to continue working with you for years to come! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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