Walter's Mercedes-Benz of Riverside - Service Center

Alex is very nice and knowledgeable. Alex is very nice and knowledgeable about the repairs to my S550. Always makes me feel like I am his only customer. I never feel like I am being take Alex is very nice and knowledgeable about the repairs to my S550. Always makes me feel like I am his only customer. I never feel like I am being taken advantage of for repairs I don't need. More

Maintenance Service This is to let you know that I am very satisfied with the service I received. Thanks to Alex Ramirez who is my service officer. He handled everything This is to let you know that I am very satisfied with the service I received. Thanks to Alex Ramirez who is my service officer. He handled everything in a professional manner. More

Excellent customer service I went to Walter's Mercedes-Benz of Riverside for gas pump issue. Brandon Monaco was my service representative. He was very friendly and professional. I went to Walter's Mercedes-Benz of Riverside for gas pump issue. Brandon Monaco was my service representative. He was very friendly and professional. I was really comfortable whie being at the dealer. He explained everything that I wanted to know. Super excellent customer service! I will use the dealer and talk to Brandon Monaco whenever I need service for my vehicle in the future. More

Easy fixes We came in to see Cody to have a few recalls fixed along with 2 other small issues that came up. He was friendly and welcoming. It took about 4 days t We came in to see Cody to have a few recalls fixed along with 2 other small issues that came up. He was friendly and welcoming. It took about 4 days to have all of my items fixed and in that time he stayed in contact with me to let me know the progress of the work. We continue to be satisfied with Cody’s customer service. More

Great service Professional service, friendly people, everybody helps everyone, clean facility, i came right before closing time, and they still attended to my needs Professional service, friendly people, everybody helps everyone, clean facility, i came right before closing time, and they still attended to my needs with great courtesy. More

Great experience at Walter's I brought my car into Walter's to diagnose and fix an issue with my car. JR Rodriguez was my service representative and he made sure everything was fi I brought my car into Walter's to diagnose and fix an issue with my car. JR Rodriguez was my service representative and he made sure everything was fixed. Everybody at Walter's was professional and extremely helpful. I highly recommend them. More

Awesome Service Department Every time I bring my car in for service I’m impressed. The courtesy and expertise are excellent but I must say Brandon Monaco went above and beyond t Every time I bring my car in for service I’m impressed. The courtesy and expertise are excellent but I must say Brandon Monaco went above and beyond to explain in detail what my car needed and kept me updated on my car’s servicing this last appointment.. He was prompt with the times he told me my car would be ready and made sure it was clean when I picked it up. It’s nice to know the servicing department is reliable. More

Great customer service Cody was very professional and friendly. I received great customer service. I will definitley be returning to have my car serviced. A job well done. Cody was very professional and friendly. I received great customer service. I will definitley be returning to have my car serviced. A job well done. More

Tire fix Bought 2 new tires for my wife's 2012 MB E350 last year. Nail in tire. Brandon Monaco was our service advisor. Friendly, very comfortable to deal with Bought 2 new tires for my wife's 2012 MB E350 last year. Nail in tire. Brandon Monaco was our service advisor. Friendly, very comfortable to deal with. Outstanding! Answered all questions, and got the car fixed and we were on our way. Always a pleasure at Walters Mercedes. More

Exceptional service from an exceptional dealer The ease of my entire process of service was truly bar none. Brian Clegg was simply masterful in his handling of all of my needs with key attention to The ease of my entire process of service was truly bar none. Brian Clegg was simply masterful in his handling of all of my needs with key attention to detail and follow up. Thank you for taking the pain out of getting car service and turning it into such a pleasure!!! More