Walter's Mercedes-Benz of Riverside - Service Center

Great Customer Service Professional Work Alex Ramirez was very helpful from the moment I arrived until completion of the work. Kept me informed during the process. Excellent Service, will def Alex Ramirez was very helpful from the moment I arrived until completion of the work. Kept me informed during the process. Excellent Service, will definitely be back. More

Ml 320 My ml 320 is now working good, thanks to jr rodriguez for doing a good job. Keep up the good work. Thank you again mb riverside. My ml 320 is now working good, thanks to jr rodriguez for doing a good job. Keep up the good work. Thank you again mb riverside. More

Brakes finally repaired to perfection Called Riverside Merceds because the dealership I had been working with couldn't find the problem...I was immediately given an appointment an appointm Called Riverside Merceds because the dealership I had been working with couldn't find the problem...I was immediately given an appointment an appointment for same day or next day. My dealership had scheduled me for a week away. I was immediately impressed with Austin Schneider and his knowledge of my vehicle and reassurance of his brake guy being able to find any problems with my brakes, if any. I needed new rotors and they were back ordered. He assured me that he would be searching for them. Next day I had my car being repaired. I left and drove home, and stopped at the stop sign, and it felt like when I first purchased the vehicle! MR Schneider has followed up with me to make sure that I am happy with the work done with my vehicle. I should have purchased my vehicle from this dealership. I will continue to use this dealership for all my Mercedes needs. Just for them to check the vehicle they washed my car. At the other dealership I would have extensive work on my car and they would park it like it had been washed, I'd drive away and realize,they hadn't even washed my car! Or they'd call me my car was ready and then tell me they hadn't washed my car yet and wait an hour for them to wash it! Why did I stay with them so long? I could have come to Walters and been given Excellent service. More

service B Working with JR Rodriquez as my service advisor was a very accurate and professional experience. His information was right on and the experience was p Working with JR Rodriquez as my service advisor was a very accurate and professional experience. His information was right on and the experience was productive. More

Excellence at it’s best. Every time I bring my vehicle here. I am treated with the best customer servic. I deal with other dealerships in the area for my other vehicles and t Every time I bring my vehicle here. I am treated with the best customer servic. I deal with other dealerships in the area for my other vehicles and they are nothing like Mercedes Benz service. Great job guys. More

500 cls Going to the dealer can be expensive, as we all know, but dealing with Brandon in the service dept. the pain wasn't so bad. lol Going to the dealer can be expensive, as we all know, but dealing with Brandon in the service dept. the pain wasn't so bad. lol More

My car was taken care of My service rep is very professional and very detailed, he told me it would be approx. a hour and ahalf and it sure was the time he said. The car was My service rep is very professional and very detailed, he told me it would be approx. a hour and ahalf and it sure was the time he said. The car was returned cleaner when I brought it in. More

EXCELLENT BRANDON MONACO MADE THE SERVICE VISIT SIMPLE, QUICK, AND EFFECTIVE! HIS PARTNER RIGHT NEXT TO HIM, CODY BURT WAS VERY HELPFUL AND RESPONSIVE ON THE VI BRANDON MONACO MADE THE SERVICE VISIT SIMPLE, QUICK, AND EFFECTIVE! HIS PARTNER RIGHT NEXT TO HIM, CODY BURT WAS VERY HELPFUL AND RESPONSIVE ON THE VISIT!!! More

Beyond expectations Re: Austin Schneider, Service Advisor: Added an accessory and corrected a minor defect in my new Mercedes at no charge & helped rectify a previou Re: Austin Schneider, Service Advisor: Added an accessory and corrected a minor defect in my new Mercedes at no charge & helped rectify a previous problem. More

Cody Burt you are the best!!! Every thing was fine appreciate the customer service a 5 star plus thanks Cody and the reantal area 5 star plus fast service in all areas Every thing was fine appreciate the customer service a 5 star plus thanks Cody and the reantal area 5 star plus fast service in all areas More