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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,040 Reviews

3,040 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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February 07, 2018

Austin Schneider Guarantees Quality and Phenomenal Service Austin Schneider, is definitely the man! He scheduled my service within minutes of my email and within the time frame I requested, without questions o More

by EileenB.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Eileen for your five review. We're glad Austin was able to schedule you so quickly and then service your vehicle quickly as well. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Went very smooth Quick in and out. Didn’t have to spend all day waiting. Having the rental car made all the difference. Austin made sure everything I asked was complet More

by Mdouty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're glad Austin made sure to complete every task you asked. It's great to know you enjoyed the loaner vehicle. We don't want your service to be anymore inconvenient than absolutely necessary. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

New breaks and tires I always love the service since the moment i arrived until I get the car back everything is excellent. He explained everything. thanks for a great cus More

by Aura60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Aura for your five star review. We're overjoyed that our customer service is evident from the moment you arrive. It's great to know Austin understands our commitment to customer service and informs you of what is going to be done to your vehicle. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

40k Mile Service Bought my CLA at Walter’s about 2 years ago and have been taking it to Walter’s for service. Since my first service I have been helped by JR Rodriguez More

by JDavila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're overjoyed our service team continues the customer care started by our sales team. You're continued business is a testament to our commitment to customer satisfaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

2008 Mercedes-Benz C230 Brandon Monaco has helped me from day 1. I've been brining in my C230 for a few years since I bought it. For A service & B service, brakes, lights, po More

by Eduardocorona9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review Eduardo. We're glad Brandon has provided you with top class service. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Service David Greene is an excellent service representative. We also have the upmost confidence in Walter’s service team and technicians. The attentiveness More

by Sasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, David Greene, Mike Marotta
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review Sasha. We're glad David provides you with excellent care. It's great to know the service team is attentive. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Excellent Service Thanks to Austin Schneider for making car servicing of my E 550 a pleasurable experience. Service was provided in a very professional manner and compl More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your review. We're glad Austin was profession and timely, making for a pleasurable service visit. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Cody Burt at Walter's Mercedes on Top Of His Game ! My 1994 500-SL has over 330,000 Miles on it, and it is always serviced at Walter's Mercedes Benz in Riverside. Anytime the car goes in for Service, I More

by Keith Binkley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary, Cody Burt
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Keith for your five star review. With over 20 years of interaction with our service department, we're glad to see you are still satisfied with the service provided. Isn't that always the catch, in order to provide the best, you must hire the best and eventually the best go on to do great things. We're glad Cody has done such marvelous work with you. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Excellent Customer Service! It was my first time getting an oil change and the staff was very nice and helpful. Brandon Monaco was particularly helpful and provided excellent cus More

by ccond002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're glad Brandon was helpful on your first service with us. Whenever you come is for service or maintenance we'll offer you that car wash. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Very professional and over the top service!! I have been going to Walters since 1971 and the service now is the best!!! Dr. Feldkamp DDS More

by Never Lift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Dr. Feldkamp for your five star review. We're glad that our customer service has been rewarded with your 47 years of business and loyalty. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

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