Walter's Mercedes-Benz of Riverside - Service Center

Austin Schneider, A Professional We worked with Austin as our Advisor for the first time. Right from the beginning he captured all of the repairs that we needed, provided extremely he We worked with Austin as our Advisor for the first time. Right from the beginning he captured all of the repairs that we needed, provided extremely helpful information, and kept us apprised of the status. Austin is professional and very service-oriented. We have a classic 1999 E-320, so we know we will be back. Also, Austin is delightful in person. We'll be back to see Austin Schneider for more maintenance follow-up. More

Cody Burt is the man!!!!! Went in to service my 2001 CLK320 it has 227,000 miles and at first I felt a little out of place because my car was so old but Cody Burt made me feel Went in to service my 2001 CLK320 it has 227,000 miles and at first I felt a little out of place because my car was so old but Cody Burt made me feel like I was driving a brand new $150,000 Mercedes! World class customer service I'll be back for future service More

Great service experience! Have always had great experiences having my car serviced here. Seem less drop off and pick up. Brandon Monaco provides great customer service and comm Have always had great experiences having my car serviced here. Seem less drop off and pick up. Brandon Monaco provides great customer service and commication throughout the process too. Highly recommend for all you service needs! More

Excellance in Customer Service Very accommodating MB Service Department and always professional! I drive here from Bishop, CA to have my MB serviced...you can imagine how many MB D Very accommodating MB Service Department and always professional! I drive here from Bishop, CA to have my MB serviced...you can imagine how many MB Dealerships I pass in order to have "The Best" work on my vehicle. More

No Guess Work A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is prompt upon arrival and a courtesy vehicle was waiting for me after checking in the car. Service details were very-well explained to me by Brandon. He regularly sent me status updates on the completion time and where they were in the service process and tire replacement. Brandon knew the importance to have the vehicle back by a certain time and he made it happen with a couple hours to spare. The last several services have been a great improvement to service that I've experienced in the past. More

Service Department is one JOKE The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag wh The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag who knows nothing about Customer Service. He is a liar and doesnt know how to communicate with his customers. Mark the Service Manager will side with his writer's and doesn't care about keeping customers. I took my money and my vehicle to MERCEDES OF ONTARIO. More

Prompt accurate service We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters service to ensure that our trips are safe and without incident. More

Service with David Greene David was excellent from when i stepped into the office and went over the services til the texts updates from David to the billing portion. David was excellent from when i stepped into the office and went over the services til the texts updates from David to the billing portion. More

The Greene Experience I felt very welcome and informed. The time he quoted was to the minute, and I felt valued and respected. Go David Greene! Thank you! I felt very welcome and informed. The time he quoted was to the minute, and I felt valued and respected. Go David Greene! Thank you! More

Excellent This was the first time I have worked with David and I hope its not the last. I have been going to Riverside Walters for 5 years and will still contin This was the first time I have worked with David and I hope its not the last. I have been going to Riverside Walters for 5 years and will still continue based on the level of service given 2 weeks ago. KEEP UP THE GREAT WORK DAVID! -Melvin Jr PS we moved into our home! 👍 More