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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,012 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,012 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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March 03, 2014
The selection and purchase process for my ML350 went extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was he extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was helpful in understanding and selecting options. I have been so pleased with my Mercedes SUV, that when I was looking for a sedan, I naturally checked the offerings from Mercedes. Again, the information from Bob was most helpful in selecting the CLS550. As I have had service consistently from Walters, I'd like to acknowledge the role of Sarina Kashani in maintaining these cars. She has expedited worked when needed, and assisted in numerous issues as in selecting the proper media interface for an alternate source of music. Every aspect of this dealership has been characterized with professionalism and dedication to maintaining high marks in service and this customer's satisfaction. Thank you all for a job well done! Regards, Ron Reynolds Riverside, CA More
by Ron R
Employees Worked With
Bob Murray
February 27, 2014
I live in Orange County and pass two dealerships just to get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She truly has her clients best interest at heart and really listens to what we need or want. I can always count on her to give us the best service and she always follows through with what she promises. Everyone at Walters is exceptional but it's Sarina who keeps us coming back. Keep up the great service! More
by Steftecla
Employees Worked With
Sarina Kashani
February 19, 2014
Took my car in for service...My service adviser was more than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes for all things done at Walters...even getting my free weekly car wash, its a joy...Josh the host is super sweet too......... More
by jmjames
Employees Worked With
February 15, 2014
My new service advisor Mark Interlicchia was exceptional with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal wi with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal with Walters this was another perfect performance A++++++ More
by Jansacct
January 30, 2014
Took my car in for maintenance. Great work on my car and exceptional customer service. My service adviser, Leo, was very pleasant to work with. They found a minor issue with the car that they had to wait fo exceptional customer service. My service adviser, Leo, was very pleasant to work with. They found a minor issue with the car that they had to wait for parts to come in. Leo got me a loaner car for the day, and everything went through smoothly, and everything was done the very next day. It feels like they've tighten up all the nuts and bolts in the car that it drives much tighter. Thanks guys! More
by kiwi1994
Employees Worked With
Leo Tjoakro
January 29, 2014
Service at Walter's was wonderful! This was my first time coming here and the experience was great. I brought my car in for a routine oil change. The service adviser, Leo Tjoakro, was really friendly. A time coming here and the experience was great. I brought my car in for a routine oil change. The service adviser, Leo Tjoakro, was really friendly. At other dealers, I did not feel like my car problems mattered. I know it was just an oil change, but Leo made me feel like it was important. He truly cared about my car and gave me the best service I have ever had. I am usually treated like I don't know anything about cars, and walk away feeling stupid. But Leo, did not make me feel this way at all. I appreciate all of his hard work. I think he is a real asset to this company and I will continue to bring my car here for service. Thank you Leo for all that you did! More
by likkanda
Employees Worked With
Leo Tjoakro
January 24, 2014
Alex Ramirez really was very attentive and knowledgeable on my E350. I felt very comfortable dealing with him. I didn't feel like I was being ripped off. If u need to have your Benz serviced I would defin on my E350. I felt very comfortable dealing with him. I didn't feel like I was being ripped off. If u need to have your Benz serviced I would definitely recommend Alex. More
by bluecrew97
January 24, 2014
I was very pleased with the service I received from Alex Ramirez , people like him are what keep me coming back to this dealership! He is very professional and courteous, I know my car is in good hands! Ramirez , people like him are what keep me coming back to this dealership! He is very professional and courteous, I know my car is in good hands! More
by RachelA7487
January 23, 2014
Alex is very professional, knowledgeable, and down to earth. He explained in detail everything my vehicle needed. My service was done at a timely manner, and I will definitely be taking my vehicle back t earth. He explained in detail everything my vehicle needed. My service was done at a timely manner, and I will definitely be taking my vehicle back to him. More
by MrsM82
January 22, 2014
Alex was so helpfull in explaining to me the services my vehicle need and at what mileage to do them. I will be bring my gl450 to Alex from now on. I used to take to ontario but they were very professional vehicle need and at what mileage to do them. I will be bring my gl450 to Alex from now on. I used to take to ontario but they were very professional More
by Cab5150
