Walter's Mercedes-Benz of Riverside - Service Center

When it comes to car dealerships, finding one that combines quality vehicles with exceptional customer care is a true gem. A great dealership is one that not only has a wide selection of top-notch veh combines quality vehicles with exceptional customer care is a true gem. A great dealership is one that not only has a wide selection of top-notch vehicles to choose from but also places an emphasis on creating a welcoming and transparent buying experience. Knowledgeable sales staff help you find the right vehicle for your needs and budget, making the process enjoyable rather than overwhelming. The service department is just as important as the showroom experience. A reputable service department prides itself on honesty, reliability, and expertise, ensuring that every vehicle remains in peak condition long after the initial purchase. From routine maintenance to complex repairs, their certified technicians work with skill and integrity, often going the extra mile to accommodate busy schedules and provide timely updates on your vehicle’s progress. A dealership that emphasizes both quality sales and exceptional service builds trust and loyalty among its customers. It’s the kind of place where customers feel confident that they’re being looked after, and that their satisfaction truly matters. More

I went in for my B' Service and also realized with the short inspection of tires before the car went into garagefor the service, Imy back tires didn't look good. My service was fast and I received a short short inspection of tires before the car went into garagefor the service, Imy back tires didn't look good. My service was fast and I received a short video of car & service. Kelly Sandefur assisted myself & her winning personality along with great service assisted me and my car & with new back tires. Kelly helped with finding a discount, which totally supported me. Thank you Kelly! More

I went in for a smog check and certification and had the pleasure of working with Ross Geiger. He was professional, knowledgeable, friendly, responsive, efficient and answered all of my questions. My car’ pleasure of working with Ross Geiger. He was professional, knowledgeable, friendly, responsive, efficient and answered all of my questions. My car’s service was completed within the timeframe he quoted me. He made sure to have my car washed and that the car wash was done professionally. I highly recommend Walter’s Mercedes dealership and their service department. I hope you have the pleasure of working with Ross, he’s a wonderful individual to interact with. Thank you Ross for your EXCELLENT service. More

Despite being busy, I was extremely pleased with the service and how efficiently they worked to fix the issue with my vehicle. The staff was friendly, and JR answered all my questions and made me feel a service and how efficiently they worked to fix the issue with my vehicle. The staff was friendly, and JR answered all my questions and made me feel at ease. More

Alex is one of the most comprehensive and competent service advisors in the industry. He make me and my families experience worth while, every time. service advisors in the industry. He make me and my families experience worth while, every time. More

Most professional and highly recommended Mercedes dealership in the Riverside area. They always sought out to provide the best service for their clients. dealership in the Riverside area. They always sought out to provide the best service for their clients. More

JR was very communicative and welcoming. He explained the details of my service and answered all my questions. He explained the details of my service and answered all my questions. More

Took my car in for Service A. I am ALWAYS happy to work with JR Rodrigues. He is Very Professional and Courteous. I am ALWAYS happy to work with JR Rodrigues. He is Very Professional and Courteous. More

I brought my car in for service & had the pleasure of working with Kelly Sandefur who is very professional, courteous & gracious, she goes the extra step to make sure you, the customer is satisfied! Walt working with Kelly Sandefur who is very professional, courteous & gracious, she goes the extra step to make sure you, the customer is satisfied! Walter's is fortunate to have her!! Thank you Kelly!! More

I have NEVER been so pleased! !! My service gentleman was, Michael Ramos. He went the extra mile to make my 90,000 service a wonderful experience. It began a week before my appo !! My service gentleman was, Michael Ramos. He went the extra mile to make my 90,000 service a wonderful experience. It began a week before my appointment when he explain, in detail, what the car needed and why it was important. I had so much confidence in him and was so grateful that I truly understood what was needed. THANK YOU MICHAEL RAMOS😃 Just one suggestion to Mr. Walter, The seating in the waiting room is so uncomfortable. If you go across the street to Lexus or BMW you will see what I mean. They have comfy chairs. When you decide to wait for your car, it would be so nice to be able to do so in comfort. You have a wonderful staff!! More