Wayne Akers Ford

Wayne Akers Ford, is a number one dealer, it have the best customer service. I totally recommended.I’m a happy customer 🥰 best customer service. I totally recommended.I’m a happy customer 🥰 More

My service advisor Felix is always on point and prompt when getting back to me for any of my service needs. when getting back to me for any of my service needs. More

Good service and very responsive while waiting. I will recommend Wayne Akers Ford to anyone else who needs service I will recommend Wayne Akers Ford to anyone else who needs service More

This was my first visit that went well without any issues. Eric was great, let me know what I needed and what I could go without doing until next visit. issues. Eric was great, let me know what I needed and what I could go without doing until next visit. More

Prompt and friendly service. Why must I write at least 15 words? It does not make sense. Thank you take care see you next time. Why must I write at least 15 words? It does not make sense. Thank you take care see you next time. More

My advisor, Eric . H, went to great lengths to ensure my satisfaction with the provided services. I my vehicle had a recall, and was due for an oil change. I was able to H, went to great lengths to ensure my satisfaction with the provided services. I my vehicle had a recall, and was due for an oil change. I was able to easily reach him to get my service scheduled. I receive timely updates on the progress of my vehicle directly from Eric. I only come to this location to have Eric as my advisor, as the boca raton Ford location is superior in ways other than its advisors. More

Great customer service. Never denied an appointment or given date far in the future. I will only go to this location! Never denied an appointment or given date far in the future. I will only go to this location! More

Great service! Khristian Ramirez Checked me in right away, keeping me informed of the status of my vehicle service. Finished earlier than was promised. Thanks again Khristian Ramirez Checked me in right away, keeping me informed of the status of my vehicle service. Finished earlier than was promised. Thanks again! More

My 2019 Ford Expedition was at Wayne Akers Ford from 8/1/2022 until 01/21/2023, after 6 months of back and forth, demand letters, and more than $2,500 of paid for repairs and other moneys on legal fee 8/1/2022 until 01/21/2023, after 6 months of back and forth, demand letters, and more than $2,500 of paid for repairs and other moneys on legal fees, I walked out of the dealer with a defective vehicle, they did repaired the original issue, but they ended up causing another issue that was not happening before the repairs that Wayne Akers performed to my vehicle, the solution " you need a new transmission" that was not informed to me a the very beginning when I took my vehicle to the dealer, they are not giving me a clear diagnosis, they just tell me that is a "recommendation" , they blame the mileage on the vehicle that they sale and manufacture. They saying that they try to help me with this problem, but I have to pay more money besides all the money that I already spent for repairing a transmission that base on their recommendation it needs to be replaced. I make 6 months of monthly payments and insurance for a vehicle that I was not able to used because I am concerned for the noise coming from the transmission. That noise started happening after Wayne Akers Ford service dpt work on it. The vehicle can be drive, but is not recommended, I also have records, that my vehicle was driven over 100 miles, while was in possession of the dealer, I am clear that it was not driven for testing or diagnosis. What happen here is unethical, abusive and unfair, since I got that vehicle, I have taking to this dealer, I had have 7 different for vehicle, at this moment I have 2 Expedition, event if the want to put the blame on the mileage, my 2008 Expedition has 250k miles, no transmission problem. I will continue telling everybody about what happen to me at Wayne Akers Ford. More

Trying to get in touch with parts department is extremely hard. Once you drop of your vehicle make sure you ask any questions you might have, otherwise you’ll have to wait until you pick it up. hard. Once you drop of your vehicle make sure you ask any questions you might have, otherwise you’ll have to wait until you pick it up. More