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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
4,412 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
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2000 10th Ave N

Lake Worth, FL

33461

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Showing 4,410 reviews

January 10, 2022

A piece of my car fell off while driving after an oil change. I asked for a callback to hear what they would do to make it right. No callback More

by lhall2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who ever changed my oil should be fired, Josue Galindo
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Jan 10, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. As we are not able to identify who you are by your user name (lhall2112), we will need your full name, contact information, and nature of any concerns sent to social@wayneakers.com and we will be happy to get you connected with our service leaders. Hope to hear back from you soon.

Jan 10, 2022 -

lhall2112 responded

I currently have an appointment to make sure that my car was not damaged after getting a simple oil change. I will keep my info private until after my next visit as you are keeping this from the public to save face. I didn't have that opportunity when I had to lay down on the side of the road as cars drove by to fix my car.

Jan 10, 2022 -

Wayne Akers Ford responded

All of our current correspondence up to this point has been public. None of our responses are private specifically because we want to show that we interface with our customers. That is precisely the reason we have provided the social@wayneakers.com designation for you to safely provide your contact information. If you wish to not send your information at this time we will be happy to help you during your next visit. Be well.

Jan 11, 2022 -

lhall2112 responded

I am not looking for a battle but at the top of this page it clearly states that the review will not be posted until 1/24/2022 until you have a chance to respond to the problem. I do not know what public forum this correspondence is on but there really is no fixing the past. There is only making sure this doesn't happen to other customers.

January 10, 2022

I have never been more happy with my experience. The salesman the finance manager even the cashier were wonderful. Couldn't have asked for a better team of professionals More

by JACQUI8005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo
Report | Print
Jan 10, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

Dec 31, 2022 -

JACQUI8005 responded

Another great year with ford came in got oilchange and erik was awesome. Used my points so no cash out of pocket. All in all great atmosphere great experience. Will refer all my friends and family. Thanks for great service

January 10, 2022

I got there for my appointment I was there dropping off my car maybe ten minutes at the most and got it back two hours maybe as promised and then I got there went to the cashier five minutes I was done and More

by GREGO.LINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Galindo
Report | Print
Jan 10, 2022 -

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 09, 2022

I was advised of an estimated time for the required warranty service and the vehicle was ready as discussed. Everyone was friendly and pleasant More

by TODD.BARGAINIER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Domino
Report | Print
Jan 10, 2022 -

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 09, 2022

Wayne Akers is horrible and the service and techs screw everything up. Then blame it on poor inspections. Stay away! More

by Mainiero50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Domino
Report | Print
Jan 10, 2022 -

Wayne Akers Ford responded

Thank you for your feedback. In order for our service leaders to reach you successfully to assist you, we will need your full name, contact information, and nature of any concerns to social@wayneakers.com. Hope to hear back from you soon.

January 08, 2022

Your staff was very honest and professional. They did very good work. Thank you very much. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Galindo
Report | Print
Jan 08, 2022 -

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 08, 2022

I went into have my car repaired. After my repair, two days later my engine light comes on again. This time I have a hole in my gas tank and it will cost $2000.00 to repair. On the prior diagnostic they d More

by jkseid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Domino
Report | Print
Jan 08, 2022 -

Wayne Akers Ford responded

We will be happy to assist you with any issues you are experiencing. In order to do that, we need your full name, contact information, and nature of any concerns sent to social@wayneakers.com. Hope to hear back from you soon.

Jan 08, 2022 -

jkseid responded

Joshua Seidel 305-323-0708. I would like my gas tank repaired by your dealership without charge.

Jan 19, 2022 -

jkseid responded

Joshua Seidel, 305-323-0708. This is the second time I am responding. I guess you feel it is better to just ignore me. I would like for you to replace my gas tank.

Jan 21, 2022 -

jkseid responded

So you had me come into the shop today just to tell me that it’s not your responsibility and that that was your response all along. You wasted my time, caused me to be late to work for nothing. Your dealership needs to work on its customer service. I surely won’t miss an opportunity to let everyone know what kind of service to expect at Wayne Akers and recommend strongly that they go elsewhere.

Jan 21, 2022 -

Wayne Akers Ford responded

Thank you again for your feedback. Upon further investigation into your situation, we did not find any indication that damage was caused to your vehicle by our associates and we will unfortunately not be able to reimburse you. Thank you again for your time and have a great day!

January 08, 2022

the service was great .I lovethe Timberline Ford and to drive it is amazing and can't wait to go to the mountains in North Carolina ... Love all the features it has. More

by SHAMELESSTWO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Bashford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 08, 2022

I had my Ford truck oil change and received prompt and efficient service from Danielle More

by PAULAGATRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2022 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

January 07, 2022

Always professional service from the team of service advisors to the technicians would always recommend More

by morlandojoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edriz S
Report | Print
Jan 07, 2022 -

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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