Wayne Akers Ford

Thought everything went well we ran into a problem trying to get the tauno cover. We got the truck on August 3 rd but the rep didn’t order the cover until August 9th. I felt I had to bother him every day to to get the tauno cover. We got the truck on August 3 rd but the rep didn’t order the cover until August 9th. I felt I had to bother him every day to check if it was in. Then he said this is making the him & the dealership look bad and we maybe should have ordered it ourselves and then brought it in to install. We would have but he said go online, screenshot the one we wanted and he would take care of everything. The way the cover was on the ford website made it also sound like the rack bar was included along with install plus $50 but that was not the truth. I’m so frustrated with bait and switch and not getting answers in a timely manner I gave up pestering the salesman. For a truck being so much money ($65000) u would think he could have thrown in something for the poor response time and my husband installed it himself due to his time availability to get it done at Wayne Akers.. file:///var/mobile/Library/SMS/Attachments/ac/12/3F5BE353-1049-41C7-BEF5-9C5C01F05410/68125343398__BE058F27-AF17-4E11-885C-154668E70E88.HEIC More

Eric was great with scheduling my service request. I liked the shuttle service from the dealership to my house. Everyone was very nice. I liked the shuttle service from the dealership to my house. Everyone was very nice. More

The service member who assisted me was very helpful and had a great personality (sorry I can’t remember the name). had a great personality (sorry I can’t remember the name). More

The work preformed was good but the wait was extremely excessive even with a appointment excessive even with a appointment More

The service was done and finished in a timely manner. The service advisor was very professional. The service advisor was very professional. More

Great customer service! Thank you Keana for all you do, the best service rep there is! Thank you Keana for all you do, the best service rep there is! More

This is by far the worst dealership experience we have ever had. We had to wait 2 weeks for a appointment to drop the car of with Ben in service. The car sat there for 4 weeks. We were told it was wait ever had. We had to wait 2 weeks for a appointment to drop the car of with Ben in service. The car sat there for 4 weeks. We were told it was waiting on parts. After week 2 I called parts and found out all parts were there. We were never able to get Ben to respond same day to any messages. After a month I called the service manager and left a message that was also never replied to. My wife is finally called to get the car. Which sounded great until she arrived. The car is under warranty and had a $100 deductible. She was told the total was $2900.00 and when she walked out to the car it was covered with specs of dark paint. The car is white so it was very noticeable. Then they asked are you sure it wasnt there before???? Hours later the pricing is fixed and most of the paint is off. My wife leaves the dealership and the car pulls all over the road. First off it was only a 8 hour job that took 4 weeks. Second: if you pull out the entire front suspension, the engine and the transmission the car must get a alignment. I work for a dealership and know this is mandatory and also part of the warranty for the labor operation. When she asked why it wasnt done Ben was no where to be found as usual. The other service advisor said it should of had a alignment but they didn't do it for some reason. So now my wife wasted half a day for nothing and we still do not have our car that we are currently still making payments on. So we basically paid for a car to sit in the parking lot un touched for a month. The entire time she waited in the lobby before leaving not one person could find the service manager. I have attemped multiple times to call him and get to the bottom of this. I have also sent multiple messages on the facebook messenger site asking for assistance. In which I was told I will get a call soon. That has also not happened. How is it possible that NO ONE responds to any messages or calls????????????????????????????????????????????????????????????????? Car is under Piotrowski 2015 Ford Explorer More

This dealership is top notch. Very pleased with all aspects of this appointment. Merry good experience. Very pleased with all aspects of this appointment. Merry good experience. More

It must be that under the new ownership things didn't seem to get done in the estimated time I was told to be there at ten my service would be 90min wait I waited 150 mins before it went in shop and it c seem to get done in the estimated time I was told to be there at ten my service would be 90min wait I waited 150 mins before it went in shop and it cost more than visit so I won't be back More

The service was quick and done the right way, the employees was nice, helpful and working hard. employees was nice, helpful and working hard. More