Wayne Akers Ford - Service Center

Customer service is top-notch. They care about you and your car. They treat you as a valued customer which goes a long way with me because I am a little hard to handle. Everyone fr They care about you and your car. They treat you as a valued customer which goes a long way with me because I am a little hard to handle. Everyone from sales to the top-notch service department has been amazing. And yes, I would recommend it to anybody who's looking to buy a car or get the car service. More

El servicio es muy bueno. Toma el tiempo necesario y el vehiculo queda muy bien. Toma el tiempo necesario y el vehiculo queda muy bien. More

Daniel was great. He was courteous and explained what he was doing. I Liked the fact they came to me instead of going to the garage He was courteous and explained what he was doing. I Liked the fact they came to me instead of going to the garage More

The service center went above and beyond to make sure my vehicle was ready for a long road trip. vehicle was ready for a long road trip. More

Service area is terrible. Car still not right. Already complained, no response from service dept, customer service area who I spoke with and complained to when they called wer Car still not right. Already complained, no response from service dept, customer service area who I spoke with and complained to when they called were very attentive and apologized. Was supposed to be escalated to Management and weeks later..nothing. No calls no email no letter no nothing. Why have we not heard back from anyone??? Over $600 and car does not work any better than the day it got there. And that is a whole other thing. We made appointment with service and brought car in. Took .ore than two days before the car was even looked at by mechanic. On Friday (appt was Tue) I was told they needed to order a part (pressure switch) because they were sure that was the problem, and it would not be in until Tue. I advised I would pick up the car because I couldnt go another 5 days without it. I showed up before 6 pm to an ivoice for more than $600.. the part they had to order magically appeared and was installed in the few hours it took me to get there. I got in the car and the a/c did not work. The switch was not the issue. My thought is that they had already installed switch, knew it did not work and wanted a few more days to try and figure it out. Just a horrible experience from start to finish. Still waiting on them to make it right IF anyone ever bothers to call back. As for the dealership itself, never purchased a car from them. And if it is anything like the service dept. I never will More

My service Manager is excellent. Very happy with service performed and dealing g with him as my service person. Very happy with service performed and dealing g with him as my service person. More

Good very good costumer service everyone was very helpful and good but I cannot completed my order helpful and good but I cannot completed my order More

Long time loyal customer since purchase 13 yrs ago; no one else touches my truck.... BEN is the best, as well the technicians Stay safe and be well one else touches my truck.... BEN is the best, as well the technicians Stay safe and be well More

Communication is necessary to have a smooth running company. With the customer as well as other departments company. With the customer as well as other departments More

Super quick, communicated great and felt like it was such a breeze to get my car fixed a breeze to get my car fixed More