Wayne Akers Ford - Service Center

Danielle went above and beyond to meet our needs. She was a pleasure to work with. She was a pleasure to work with. More

Service was great. I drove up to the dealer, was quickly checked in, Steve went over what service I needed, returned later with an update, and then I was in the cashier I drove up to the dealer, was quickly checked in, Steve went over what service I needed, returned later with an update, and then I was in the cashier’s office checking out. My appointment was at 9:30am and I was heading home by 11:00am. I always choose to wait at the dealership and my wait was not long at all. I am very happy with the service I received. Ford’s website needs to be updated and improved for scheduling service, but the dealer was great. More

Dropped truck off on Tuesday for a diagnostic. Heard nothing until driving to the dealership on Friday afternoon. Keana was my service manager. Did not ever get a diagnostic done by the time I pic Heard nothing until driving to the dealership on Friday afternoon. Keana was my service manager. Did not ever get a diagnostic done by the time I picked it up on Monday a week later. Only an oil change had been done and has still not been recorded on to my Ford pass app. More

Service is owesome from beginning to end. Ben and his outstanding customer service is the best. Staff at other departments: valet, cashier, car rentals/loaners are very professional. Super sa Ben and his outstanding customer service is the best. Staff at other departments: valet, cashier, car rentals/loaners are very professional. Super satisfied. THANKS. More

Excellent advisor, he always communicate on repair status and explain repair process, he is the best at this dealer. and explain repair process, he is the best at this dealer. More

The appointment scheduling team was awesome, and I was pleasantly surprised how quickly they were able to get me in. My assigned advisor Steve was also great - friendly, knowledgeable, and took time to li pleasantly surprised how quickly they were able to get me in. My assigned advisor Steve was also great - friendly, knowledgeable, and took time to listen to me ramble on about my recent car troubles. Ultimately they turned off the Check Engine Light and drove the car, said everything looked normal. Unfortunately, the light came back on less than 24 hours later, and the car started overheating. The coolant reservoir was nearly empty. I filled it up (for the 3rd time in 3 months) and took to another mechanic. They found no leaks, but based on what they saw, heard, and the info I gave them, concluded that the car was eating coolant likely due to a blown head gasket. Got a second opinion. That mechanic agreed. I am beyond disappointed and pissed that Ford was absolutely incapable of finding this major issue. Based on what other friends have told me, when you bring a car to Ford for service, they only check what you tell them to check. That is overwhelmingly clear to me. So I just sold the car today and bought a Honda Civic Si. This was my 3rd and LAST Ford. I can’t go through this anymore. More

Daniella was amazing & very professional ,communicating thought out the entire process. She's a access to your company. thought out the entire process. She's a access to your company. More

I was the to fix my passenger door because is not closing properly. Steve told me to open the window to close the car ls door. Ridiculous I'm disappointed. Why I need open the window if the others door don't properly. Steve told me to open the window to close the car ls door. Ridiculous I'm disappointed. Why I need open the window if the others door don't have the same problem More

Very courteous and the car was finished at noon when I was told it would be ready at 12:30 was told it would be ready at 12:30 More

Everyone is nice and helpful. service is quick. The waiting area has is confortable and has water, Coffee, and charging stations. service is quick. The waiting area has is confortable and has water, Coffee, and charging stations. More