Wayne Akers Ford - Service Center

The customer service was good and their mechanic worked very fast thank you for the good services very fast thank you for the good services More

Extremely polite and on time. Work was fast and excellent Khristian was a perfect gentleman. Work was fast and excellent Khristian was a perfect gentleman. More

La atencion fue buena el trabajo se hizo rápido y en tiempo menos del tiempo que me habìan dicho tiempo menos del tiempo que me habìan dicho More

Yankiel is the best service advisor I’ve ever had at a Ford dealership. He gets me in and out as fast as possible & regularly relates upcoming service that is needed on my next visit Ford dealership. He gets me in and out as fast as possible & regularly relates upcoming service that is needed on my next visit More

Easy to work with. Explained everything that needed to get done. Delivered vehicle on time. Explained everything that needed to get done. Delivered vehicle on time. More

Good explanation, good service. Advisor very polite; answered my questions in timely manner. Thank you Ben. Advisor very polite; answered my questions in timely manner. Thank you Ben. More

Todo bien buen trato y trabajo Los recomiendo en el futuro regresaré para mis mantenimientos futuro regresaré para mis mantenimientos More

I dropped my car off at 8;30 for the works and check on my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times an my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times and left several messages but no one called me back. Then after five I took a Uber there since the service department closes at six. I was told my Service advisor left early that day but no one had the decency to call me back they were just going to keep my car overnight without telling me. Another guy told me that my 100,000 mile Extended warranty would not cover the AC repair this time because somehow it was my fault and it would cost over $2,000. It just felt like a scam to me so I won’t be going back to this dealership. Plus I was charged over $200 just for the AC diagnostic but they didn’t charge me back in August. I think they did a bad job back in August, there should be some type of warranty on the work they did in August. I will go someplace else for a second opinion on the AC repair. I most likely will be buying a new car but it won’t be a Ford. I bought four cars from this dealership and have been going there over 20 years but this car has been a lemon since I bought it and I can’t wait to get rid of it. More

Lack of communication throughout the service process and repair took multiple attempts. People were friendly though. repair took multiple attempts. People were friendly though. More

Communication is horrible, service advisors are not as good as they used to be. Customers serví is terrible and they do not respond to phone calls or voicemails left when trying or getting service done. good as they used to be. Customers serví is terrible and they do not respond to phone calls or voicemails left when trying or getting service done. More