Wayne Akers Ford - Service Center

Ben has always been the best at what he does, service people are the best people are the best More

Un buen servicio el que me antendio un exelente trabajo y como persona también nada que decir como persona también nada que decir More

Having the Wayne Akers Ford team come to my home for the safety recall update was so convenient and professionally fixed. THANKS safety recall update was so convenient and professionally fixed. THANKS More

Both Kristian and the tech were courteous. Having to return was not ideal. But small concern was rectified in a timely manner. Having to return was not ideal. But small concern was rectified in a timely manner. More

Been going there for years. Ben is my service advisor and is good at what he does. Ben is my service advisor and is good at what he does. More

Everything was wonderful from start to finish! Clear communication. My car is better than I expected Clear communication. My car is better than I expected More

Numerous communication problems. Rental car issue with my credit card. And then when I took the car home, I have pictures. None of the connectors for the frames were put together, an Rental car issue with my credit card. And then when I took the car home, I have pictures. None of the connectors for the frames were put together, and my door fell apart. More

Khristian is a very nice person. Always polite and eager to help. All around great guy. Always polite and eager to help. All around great guy. More

Couldn’t get anyone to answer the phone or return calls once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on t once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on the phone. I didn’t like the way I was treated by the service manager, Carl, as he talked to me like I didn’t know what I was talking about because I was a woman. I had recall work done that failed and long story short he wanted me to pay the diagnostic fee because he claimed it was workmanship that caused the recall failure. I’m sorry but this is a ford issue whether the bolt failed or it was workmanship. It should be a ford internal issue not the customers to pay. Luckily for the situation that after I voiced my displeasure he waved the fee. I think he was really mad at my dealership Weikert Ford in Lake Wales because I called them and after they didn’t like the answers they were getting- the Service Manager. Dana, made arrangements to tow my car to them and they would take care of it. More

We have complete trust and respect for Ben Buchanan. He is always reliable and professional, taking care of all our service needs for many years now. We know we can always count on Ben and appreciate He is always reliable and professional, taking care of all our service needs for many years now. We know we can always count on Ben and appreciate having someone we can trust. More