Wayne Akers Ford - Service Center

Just I want to say. . the service was very good and the best part was that was in my home!! . the service was very good and the best part was that was in my home!! More

Technician who I dealt with in the service department was rude, obnoxious, and a liar. Accused me of lying and deliberately damaging my own personal vehicle for some kind of game. Do not use this Ford deale rude, obnoxious, and a liar. Accused me of lying and deliberately damaging my own personal vehicle for some kind of game. Do not use this Ford dealership/service.. Manager of service department tried to make things better. I’m appreciative of him . I’m not happy with this particular dealership/service. I will be going to alpaca Ford and I recommend do not support this dealership/service department . More

Very pleased with the service, employees, and the time it took for the service. Plan to return for my next scheduled maintenance took for the service. Plan to return for my next scheduled maintenance More

Bought the Rocky Ridge truck from Wayne Akers. The truck steering stabilizer shock broke. Had the truck towed in on 05/02. On Monday 05/05 they looked at the truck. After being there for a week th The truck steering stabilizer shock broke. Had the truck towed in on 05/02. On Monday 05/05 they looked at the truck. After being there for a week they told me to come and pick up the truck. They will not cover any costs for rental. It took them a week to tell me it was not covered and would not warranty the Ford stabilizer Shock that broke. Since the truck was lifted it voids the warranty. Here is the best part I bought the truck from them a Ford Dealership lifted and was told it would have the same warranty. Well, that is a lie. Rocky Ridge AKA Fox said it was a Ford part that failed, not part of the suspension that was installed but Fox. When you buy a Rocky Ridge from Ford just know you are on your own for any suspension issues. More

Everything was perfect the oil change and tires rotations. It all took less the 2 hrs rotations. It all took less the 2 hrs More

Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More

Absolutely unprofessional and when I brought up my issue with the service manager he was so rude. with the service manager he was so rude. More

Yankiel did a great job communicating with me, the only problem I had is that I didn't know that I had to pay $100 to get my car back, also have to go with my car for three weeks wasn't great problem I had is that I didn't know that I had to pay $100 to get my car back, also have to go with my car for three weeks wasn't great More

Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More

My advisor BEN is the best of the best he makes the difference #1 amazing difference #1 amazing More