Wayne Ford - Service Center

The customer service representative was friendly, knowledgeable and professional and took care of my issue in a short time. knowledgeable and professional and took care of my issue in a short time. More

Everyone was 100% attentive 6 stars all the way around best ford dealership I have ever been to best ford dealership I have ever been to More

She was rude, offered zero customer service and eventually refused to speak to me so I requested a new service manager. She needs to be reminded of how to handle customers and how to offer good cus eventually refused to speak to me so I requested a new service manager. She needs to be reminded of how to handle customers and how to offer good customer service. Very poor More

Not now I can't sorry You are counting my words now? ?? Please do not send text to my phone any more ?? Please do not send text to my phone any more More

They know me so that's so much better than explaining yourself 100 times. They are nice, they are resourceful and professional yourself 100 times. They are nice, they are resourceful and professional More

Dealership took great care of me when they made the mistake of telling me that my vehicle would be picked up at 8:15, when they actually had me scheduled later. When I told the service manager I came i mistake of telling me that my vehicle would be picked up at 8:15, when they actually had me scheduled later. When I told the service manager I came into my office 90 minutes early because they told me to he got my vehicle picked up and did not charge me for the service. That is customer care! More

The transmission went on my car at 27,000 miles. I was told I would have to wait 3 weeks for them to look at it because I didn't have an appointment. They didn't have a loaner car so I was told they I was told I would have to wait 3 weeks for them to look at it because I didn't have an appointment. They didn't have a loaner car so I was told they will let me know in 4 to 6 weeks if they will repay the $1,000 I had to layout for the rental. After speaking with the manager they looked at the car after it sat there for a week again telling me I didn't have an appointment. I never thought the transmission would go. How was I supposed to make an appointment? So I am out$1000.00 on a warranty issue. I have called Michelle 4 times about a wheel that was supposed to be fixed while it was there and she hasn't called me back. So they don't take care of there costumers. More

Very satisfied I find customer service with very polite and appointment always on time so very satisfied and appointment always on time so very satisfied More

I wasn’t even aware I needed an oil change and service, but these fine folks are on their game. Not only was I made aware of my needs but was immediately taken care of like they were just waiting for me to but these fine folks are on their game. Not only was I made aware of my needs but was immediately taken care of like they were just waiting for me to come in. I was in and out in a short time. Michelle and her team of service wizards are great. I didn’t even have time to finish my coffee before my technician was there handing me my keys. I did have enough time to stop by sales and get ready for my next lease. Speed and efficiency doesn’t always coincide with quality customer service, but it does at Wayne Ford. More

I had an appointment at 1245 pm, but since I arrived at 11 am the young woman just says we don't know if we can attend to you. You must wait, you arrived very early. There was not just one person waiting i 11 am the young woman just says we don't know if we can attend to you. You must wait, you arrived very early. There was not just one person waiting in the room. Could it be that people don't wait and leave, but all at the same time? She should be more courteous and to say the least, we will try to assist you as soon as possible, you arrive early, be more kind, positive. More