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Wayne Ford - Service Center

4.7

10 Lifetime Service Reviews

444 U.S. 46, Wayne, New Jersey 07470

10 Reviews of Wayne Ford - Service Center

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June 02, 2017

"Service Dept. "

- Dino Bobo

I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards Dino Owner of Van Houten Plumbing and Heating Supply of Passaic Nj 07055

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Redmon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matte
January 23, 2017

"Brake Replacement "

- Quality Care

Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation. Paul ensured that the customer came first and provided quality customer service which is hard to find these days. He did everything he could to ensure that we had transportation to get to our jobs and limited our hassle.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Paul Redmon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 13, 2016

"SERVICE DEPT. and Appointments"

- K2PO

I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, EVERY TIME I get stuck WAITING for my car until past closing hours, although, each and every time my appointment was scheduled for 7:30 AM!!!!! I have told them I am waiting for the vehicle and still it takes 10 hrs from appointment schedule time to completion. Completely absurd!! I can honestly say I will take it elsewhere from now on and I will still be as comfortable with service and more than happy will convenience of holding appointment times.

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Recommend Dealer
No
Employees Worked With
September 28, 2015

"HORRIBLE SERVICE! BUY A CAR HERE AND GET NO SERVICE..."

- MrMP

This is the 3rd time this happen to me so its time to let other know about it! I purchase my car at Wayne ford so when I call to make appointments the earliest I get is about in 3 weeks because I request a loaner car. However, Every time I show up there there is a problem, there is no car or the latest excuse I received the last two appointments is "They should it called you this morning to let you know..." this type of service is just not worth my time! Maurice

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Recommend Dealer
No
Employees Worked With
Sep 30, 2015 -

Wayne Ford responded

Thank you for your feedback. Here at Wayne Ford we strive for 100% customer satisfaction. We apologize that you were not satisfied with our Service Department. We understand your frustration and in the next few weeks, we are going to be undergoing extensive renovations that will expand our Service Department, increase the amount of loaner vehicles we have available along with many other positive changes that will enhance customer satisfaction. Your satisfaction is important to us. Please email wayneford1@aol.com or call 973-256-8800 with any additional comments or concerns.

January 23, 2014

"I bought my Ford in August of 2012. It is a 2013 Ford..."

- kbursey

I bought my Ford in August of 2012. It is a 2013 Ford Edge Sport. I was back and forth between 3 dealerships when purchasing my truck. I chose Wayne Ford over Ford Auto Mall in Butler and Fette in Clifton because I live in Wayne. My service started out well. The last 3 times have I have been in for service has been a nightmare. The first of the 3 when I picked up my truck from service my back left bumber was scraped up and it was not when I dropped it off. The service department apologized and advised they would have their guy touch it up for me. I understand things happen. The next time my truck was fine when I dropped it off for service again. When I picked it up the check engine light was on and off for the first few weeks and eventually went away. I did not bring it up since it went away. This past time my truck was fine when I dropped it off once again. The day after I picked it up the engine light was blinking and my auto start was no longer working. This past weekend the light came on and stayed on. I called Monday for an appointment and told them I was driving to Vermont that Thursday and I needed it looked at. They said they could not service the truck until Thursday and could not move it up. That was my first problem if the truck was fine before it is obviously their error they should accomodate I did purchase my truck at this dealership. When I brought it in this morning I asked if they could look at it early on because of my leaving later today. He said we will get to it when we can. Is this good service? If iIdrop my truck off for service I don't expect to pick it up with problems and if there is they should do everything possible to fix as soon as possible. I will not bring my truck back here for service and it would take a lot for me to purchase a vehicle here again. There are too many other Ford Dealerships locally no need to choose one that will give you problems with the service everytime you need an oil change. Keith Bursey

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Recommend Dealer
No
Employees Worked With
Service Department
Mar 19, 2014 -

Wayne Ford responded

Hi Keith, We apologize for your experience here with our Service Department. As the most recent update, our Service Department has been working with you to your utmost satisfaction on these issues. Please let us know if we can assist you any further by calling Service Manager, Ron Schubert at 973-256-8800. Thank you

May 08, 2013

"I bought a brand new Ford Focus. After three days a..."

- khamid1963

I bought a brand new Ford Focus. After three days a started to hear noise when switching gears. I went to the dealership for an appointment and they gave one but a week from the day I asked for service. Today 05/08/2013 my wife was driving the car and the transmission was stuck on drive. My wife put it in reverse and the car went forward and almost got into an accident. My daughter was with her too. I immediately called the dealership to tell them about the problem and told them what happened and that the car is too dangerous to drive. The girl that answered the phone dared to tell me that nothing she can do and i have to call the service in the morning. I will explore all my legal options to make this dealership pay. Not they sold a defective car but their bad attitude towards that problem. Please do not buy from this dealership. I am real and my number is 201-919-5912

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Recommend Dealer
No
Employees Worked With
I do not knoe the name i called about 8:30 pm on wednessday
Jul 01, 2013 -

Wayne Ford responded

This issue was resolved to complete satisfaction of the customer in a timely manner.

April 23, 2013

"This is best dealer experence I've ever had. I have..."

- igor1234

This is best dealer experence I've ever had. I have a 2012 Ford Focus which developed a difficult diagnose front suspension squeak. The service manager Paul came out to my job to diagnose the problem personally on his own time! When I went to get the service done, they ran out of loaner cars, so Paul gave me his own dealer vehicle! This is the friendliest and most accommodating service experience I've ever had. They have won a very loyal customer in me for years to come.

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Recommend Dealer
Yes
Employees Worked With
Apr 24, 2013 -

Wayne Ford responded

Thank you for your positive feedback of your time spent here at Wayne Ford in our Service Department! We are glad to have you in our Wayne Ford Family. See you in for routine service! Ask about our REFERRAL BONUS program where we will pay you to bring people our way! 973-256-8800 ask for Milca Wayne Ford 973-256-8800 wayneford1.com Facebook.com/wayneford46

March 13, 2013

"I think it's great that you have this site to review..."

- pauliethom

I think it's great that you have this site to review the dealership but I have a complaint! This whole site is directed to the sales staff, who I agree are outstanding but I wold like to see this expanded to include the service department, who I think deserve a lot of kudos for your repeat business. I'm an old man now and have bought many cars from many dealers over the years and without failure the reason I have gone to another dealer is because of the service I've received after the sale. you have such a super service department you should highlight it, it's a huge sales tool. Everyone has been so professional, competent and accommodating.....I just cannot say enough about the quality of your service department. You should give them the recognition that they deserve! Thank you, Paul Thompson

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Recommend Dealer
Yes
Employees Worked With
Service department....Chris, Ron, Sheldon
Mar 13, 2013 -

Wayne Ford responded

Hi Paul, Thank you for your positive review of your time spent here and in our service department. Here on DealerRater, we encourage reviews of every department within our dealership, and have gotten some wonderful feedback of our service department as well. Thank you for your loyalty and being a part of our Wayne Ford Family!

March 01, 2013

"My husband and I have been Ford Customers for over 20..."

- michelemurphy5

My husband and I have been Ford Customers for over 20 years. Wayne Ford is the only dealership that we will use when purchasing a vehicle or having them serviced!!

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Recommend Dealer
Yes
Employees Worked With
Chris in the Service Dept.
Mar 13, 2013 -

Wayne Ford responded

Hi Michelle, Thank you for your review of your time spent here at our dealership. We are glad to be your dealership of choice, time and time again. Thank you for being a part of our Wayne Ford Family. Don't forget to stop by Saturday, March 23rd 11am-4pm for our Field Day For Franco Charity event! More details at www.waynefordwayfun.com

August 01, 2012

"I have been buying, leasing and servicing my vehicles for..."

- leonpress

I have been buying, leasing and servicing my vehicles for more than 10 years at Wayne Ford. Having formerly been in the automotive business for over 30 years I had dealt with many dealerships, but never came across one like this. They only hire the most honest, real human beings here and they really do "Treat you like family". I live in East Rutherford but drive there even for an oil change because I trust them explicitly and I know whatever I ask them to do or check it WILL BE DONE! I won't be charged for something I don't need nor will I be sold a bill of goods. When I buy a new vehicle they never try to rip me off with after-sell like other dealers have in the past. They are a one of kind dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Chiappa, Ron Shubert, Troy Moll, Dave Nappa
Sep 04, 2012 -

Wayne Ford responded

Wow! Thank you kindly for the positive feedback of your time spent with us here at Wayne Ford. We are so glad to have you a part of our Wayne Ford Family and look forward to working with you for many more years to come! Wayne Ford www.wayneford1.com 973-256-8800 FOLLOW US for promotions, updates and contests! www.facebook.com/wayneford46 www.twitter.com/wayneford46

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