Wayne Ford - Service Center

Matt is exceptional. I have 100 % confidence in him and appreciate his phone calls and the time he spends explaining things. I have 100 % confidence in him and appreciate his phone calls and the time he spends explaining things. More

They were very upfront and honest about the current situation with time on checking my vehicle and repairing it due to Covid. However, Matt did call me and informed me of everything occurring. I real situation with time on checking my vehicle and repairing it due to Covid. However, Matt did call me and informed me of everything occurring. I really appreciate that service from him. More

I had an appointment at 10. They got back to me at 3pm only to tell me they need another 6 hours to find "exactly" where the problem is. When I asked about my car at 1:30 the la They got back to me at 3pm only to tell me they need another 6 hours to find "exactly" where the problem is. When I asked about my car at 1:30 the lady gave me an attitude that I selected drop off as the reason that they didn't look at it at the scheduled time. I had to pay 190 for diagnosis that doesn't tell me exactly the issue. More

Took time to look and find the what’s wrong, since when I got there it wasn’t making noise got there it wasn’t making noise More

They are very well respected dealership if you show up on time your car is done in a timely fashion. time your car is done in a timely fashion. More

The experience was efficient and overall very pleasant. I would highly recommend Wayne Ford for service needs! I would highly recommend Wayne Ford for service needs! More

Always excellent! ! Wonderful people. Always keep you informed and answer all your questions ! Keep up the excellent service ! Wonderful people. Always keep you informed and answer all your questions ! Keep up the excellent service More

Service was good. I did wait all morning for an oil change and for someone to listen to a rattle I’ve been having for a few months now. The one tech came out and said I did wait all morning for an oil change and for someone to listen to a rattle I’ve been having for a few months now. The one tech came out and said it was the turbo waste gate and then an hour later the manager came out and said he didn’t hear anything? I still have this rattle which is very disappointing for a flagship vehicle with under 20k miles. More

I asked techs to please call me before performing any work but they went ahead and performed the work without confirming with me. ... them of course, i could not pick up my car unless i paid them. Just r work but they went ahead and performed the work without confirming with me. ... them of course, i could not pick up my car unless i paid them. Just really bad practices. Additionally, i asked them to please check the touch screen display since it was buggy (i.e. freezes, becomes unresponsive) and they said all they could do was reset it ( i could have done that too) dont need a tech for that. More

The service technician was very helpful, knowledgeable and kept me informed with the work that needed to be done. and kept me informed with the work that needed to be done. More