Wayne Mazda

My new CX 5 Great Car My salesman Stone Aguirre and manager Harold Vargas were great to work with and tried to accommodate my needs the best they could. I appreciate their My salesman Stone Aguirre and manager Harold Vargas were great to work with and tried to accommodate my needs the best they could. I appreciate their effort More

Bought a Mads cx-3 Enjoyed the experience with my salesman, Stone. I was shown the car, its features, and got the white glove treatment. Would visit again and recommen Enjoyed the experience with my salesman, Stone. I was shown the car, its features, and got the white glove treatment. Would visit again and recommend this dealership. More

Unprofessional, unprepared, deceptive. Wayne Mazda acted unprofessionally. In spite of contacting the dealership a week in advance and talking to the Internet Sales Staff to prepare a simpl Wayne Mazda acted unprofessionally. In spite of contacting the dealership a week in advance and talking to the Internet Sales Staff to prepare a simple leased vehicle exchange I found the dealership unprepared during my visit. Additionally the sales staff used deceptive pricing practices during my visit, so I simply walked out and used a different dealership, More

Brand new car, broke down on 287 after first service! On February 21st, 2019, I went to Wayne Mazda for my first oil change & tire rotation. Bought it in August, 2018. Things went great at first, staff On February 21st, 2019, I went to Wayne Mazda for my first oil change & tire rotation. Bought it in August, 2018. Things went great at first, staff friendly etc Left, went to the store up the road, and noticed my rear mud flap was hanging off called & told them I’ll be right back I didn’t/ won’t blame them but wasn’t very happy it wasn’t noticed & I wasn’t advised but.. whatever they fixed it within minutes! Nick, service manager, was nice & accomodating Left again, was almost home when I step on the accelerator & the car wouldn’t accelerate, was holding back and not going above 40 mph Called and told them I will be back tomorrow, 2/22 after work. Had issues driving to work also On my way to them after work, driving up 287, my car starts bucking and all the lights came on and it stalled! I had to coast to the shoulder Called the dealer freaking out, girl was so kind, said she would have the manager call me, which he did but i missed the call, gave me the tow truck number, after an hour tow truck guy came & got me & drove to Wayne Mazda. Nick again was very kind & personally would look at the car & offered a service at n/c Called me the next day and explained the 2nd & 4th cylinder blew in the car! 4th was trying to compensate for the 2nd that blew, said it happens sometimes, was a misfire issue, replaced both spark plugs, said it could also have been caused by bad gas but he checked the gas in it and said it was clean. I wasn’t happy that a brand new car, had no prior warnings, all of a sudden has a misfire immediately after its first ever oil change & i was stranded on a major highway & my concern I have a lemon or a car that’s now damaged, which I told nick also, he reassured me it’s a fluke thing. So the review email i got from Mazda i filled out with the same details I get a call today, at 9:51 am by Nick, service manager I’m thinking wow how nice he’s checking to see how the car is running... WRONG!!! He did ask how the car was doing and told him running fine, he asked why I gave them a 1 star and a bad review and that it went directly against him and he did extra to assure my satisfaction I was shocked he called to confront me! I said yes I appreciate the extra mile & i did give him great credit personally but the fact is I was stranded on 287, i could have died with it stalling out, he said but I told you it wasn’t anything we did, it just happened I said I don’t believe it just happened to a brand new car that was fine & then wasn’t! I think the service guy accidentally did something which caused the problems! I told him I had to go and I hung up I truly felt harassed! More