Wayne Mazda

Parts and Service Worst experience with a service dept. EVER. Ordered a simple side view mirror - its been 6 days and they cant even give me an estimate for when the mi Worst experience with a service dept. EVER. Ordered a simple side view mirror - its been 6 days and they cant even give me an estimate for when the mirror will come in. More

Professional, knowledgable, great overall experience! James was terrific! Went for a test drive, answered all my questions! He was friendly, accommodating and went out of his way to make my car purchasi James was terrific! Went for a test drive, answered all my questions! He was friendly, accommodating and went out of his way to make my car purchasing experience an excellent one! More

Fabulous experience! This was my 1st time to have my new (used) 2015 Hyundai Sonato serviced and I was looking for a good service dept. After being very disappointed with This was my 1st time to have my new (used) 2015 Hyundai Sonato serviced and I was looking for a good service dept. After being very disappointed with another Hyundai dealer I had recently checked out (but decided I would never trust with my car) I decided to check out your service dept. Yesterday I was in the area so I just stopped by to see it, not expecting to be able to have anything taken care of since I didn't have an appointment When I pulled into the service bay expecting to just ask a few questions, a nice young man greeted me right away and called Dave over. To my surprise, Dave said they would service my car right away (even though I could see that they were very busy - almost every bay was filled), walked me into the building and introduced me to Nikita, who took down all my info and got me settled. Within an hour or hour and a half, the recall on the computer system and a thorough inspection of my car were done. I was a happy camper! Nikita was friendly, efficient and very helpful. What a pleasure it was to be able to relax and leave everything in Wayne Mazda's hands. I was very impressed and have definitely found a home for future service. I want to stress how important Dave and Nikita's courteousness, professionalism, knowledge, and friendliness meant. They make Wayne Mazda/Hyundai look great! More

Great ... but So, the service is great, service staff friendly and generally helpful and service prices are pretty reasonable also. But really? Seriously? Still no So, the service is great, service staff friendly and generally helpful and service prices are pretty reasonable also. But really? Seriously? Still no service loaner cars? It's 2018 for pete's sake - EVERYONE has loaner cars.... I chatted with someone who couldn't even answer whether they had them or not. Said someone would call, nobody did - and all I wanted to know then & there was whether I needed to still find a ride to work in the morning. Guess I do. SMH More

Prompt and friendly service Ash was ready to work with us and kept the process moving quickly. Very friendly and worked with the sales manager to get us the best deal possible. Ash was ready to work with us and kept the process moving quickly. Very friendly and worked with the sales manager to get us the best deal possible. More

Great customer service from Patrick Patrick came up to greet me as soon as I came in which was great because I was really confused about where to go first. He helped answer all my questi Patrick came up to greet me as soon as I came in which was great because I was really confused about where to go first. He helped answer all my questions and was all around a pleasure to do business with! Thank you! More

Great experience I took my daughter's Mazda 3 in for two recalls and an oil change. Everyone was very nice and easy to deal with. We were not told on the phone that I took my daughter's Mazda 3 in for two recalls and an oil change. Everyone was very nice and easy to deal with. We were not told on the phone that one recall was a lengthy repair and that the car should have been left. The service writer Rob and service manager Rob were very nice. I had not made arrangements to leave the car so they made sure that the Technician Anthony took the car right away. All repairs were made within a reasonable amount of time and I did not have to have my husband drive and hour out of his way to pick me up. I would recommend this service department. More

Dignified and professional staff Victor was nice and patient explaining all the features in the vehicle. Stavros was professional while negotiating the price. Highly recommend this pl Victor was nice and patient explaining all the features in the vehicle. Stavros was professional while negotiating the price. Highly recommend this place for a mazda More

Cheating and Abused by Sales Be extra careful when u deal with sales guys at time of purchase. I came to this facility after having good calls from their online sales staff and re Be extra careful when u deal with sales guys at time of purchase. I came to this facility after having good calls from their online sales staff and reading reviews. I selected car and paperwork began with bargaining on sales price, color selection etc., it took about 4-5 hours with dealership and finally got deal signed. By the time I got everything, I was given one key and said you are done and enjoy your vehicle. I surprised and said only one key? Sales guy was smart and he said sir, check it may be u have another?? Finally, they said we will give u another key as now it is not in stock. I was called about near to a month later and they gave another key and programmed. I figured it had not all the functions which one of my original key has as the trunk open button was not there. Finally, I was even okay and had accepted. Pain started from that point, my car indicator was showing key sign with red light. When I called Service department, one of their executive said u can come and we will check. When I came on my first service, they found key was not working and advised that it is wrong key configured. When I went to sales, they “RUDELY Behaved” and did not helped. When I asked to provide details of complaint authorities, they said they don’t have. Finally Sales Manager came and said we can give u another key but you have to pay Program charges. Is this a way Mazda Dealership works??? I would write 5star to the service guys but sales is big question on after sales support. More

Trade Ash choudhury is a hard worker helped me on the trade and gave a run down on the new vehicle he’s a great seller Ash choudhury is a hard worker helped me on the trade and gave a run down on the new vehicle he’s a great seller More