Wayne Mazda

New CX5 lease D Thomas Froberg Ash was very helpful and efficient in the sales and lease process. He was great to work with and put together a nice very quickly. Ash was very helpful and efficient in the sales and lease process. He was great to work with and put together a nice very quickly. More

Excellent New Car Buying Experience with James James, Phil and Travis were very helpful with car purchase. James was very knowledgable on all models, friendly and a pleasure to work with. James too James, Phil and Travis were very helpful with car purchase. James was very knowledgable on all models, friendly and a pleasure to work with. James took it a step further by making sure I understood the functionality of all the safety equipment and accessories the car offered. Gave me multiple follow up calls after purchase to make sure i was happy. When it came time to finalize the purchase Bernadette made the financing easy and professional. More

Wonderful Experience Will made my experience of buying my first car easy and painless. He took care of all my needs and was able to work with me to achieve my budget. I wo Will made my experience of buying my first car easy and painless. He took care of all my needs and was able to work with me to achieve my budget. I would recommend him to anyone. More

no help at all After 10 years of business with Wayne Mazda,I ran into an awful experience...I was charged by the bank(early termination fee) for getting out of my le After 10 years of business with Wayne Mazda,I ran into an awful experience...I was charged by the bank(early termination fee) for getting out of my lease..this was never explained to me...the charge was an unpleasant surprise...I had no knowledge of this and disputed this with Mazda...In early Oct,manager Loius Stenger said it"would be handled" .never happened..I then was directed to Phil O'Sullivan and I heard everything from Chase bank doesn't charge an early termination fee(not true!) within six months of lease end to the Chase rep will handle this fee to the salesman will be paying it...ridiculous!!! 4 months down the road and nothing was done..I m forced to pay this fee and what's worse is I always had to call Mazda as they never kept me in the loop regarding this situation....they were all so pleasant before I signed on dotted line...poor handling of situation!!! More

Great working with William buying a CX-5 I came in looking to test drive a Mazda 3. William was very accommodating and patient with all of my questions. The car was really nice, just not for I came in looking to test drive a Mazda 3. William was very accommodating and patient with all of my questions. The car was really nice, just not for me. A week or so later, I decided to look into the CX-5, as I've read so many positive things about the car. William, once again, was so helpful during the test drive and took the time to educate me about the car. He was a gentleman throughout the entire car buying experience. I'm looking forward to years of great driving and everyday functionality with my CX-5! More

Great service I came in to renew my lease and was treated with great service. Ash helped me find my perfect vehicle and was able to get me a great price. I came in to renew my lease and was treated with great service. Ash helped me find my perfect vehicle and was able to get me a great price. More

Another great experience at Wayne Mazda I just wanted to say how wonderful it was to lease my new Mazda CX-9. James Vrindten was patient, pleasant, and handled the deal with professionalism. I just wanted to say how wonderful it was to lease my new Mazda CX-9. James Vrindten was patient, pleasant, and handled the deal with professionalism. They made it quick and painless. Phil and Ed were also very professional and efficient in the sale process. I would absolutely recommend this team and dealership, not to mention how much I love the new car! Thank you Christina Pontilena More

Great lease Got a CX-5. Wasn't easy to find a great monthly payment since I had to trade a Tuscon 2010 in the deal ... Ash was professional and helpful. Lef Got a CX-5. Wasn't easy to find a great monthly payment since I had to trade a Tuscon 2010 in the deal ... Ash was professional and helpful. Left after few hour with a brand new CX-5 with a lower monthly payment ;-)) Thank you Ash! More

High pressure sales tactics, dirty number games, awful time. High pressure sales tactics, dirty number games, and an all around experience plagued my trip to Wayne Mazda when I went to look at a new car last wee High pressure sales tactics, dirty number games, and an all around experience plagued my trip to Wayne Mazda when I went to look at a new car last week. I walked in the door prepared, having done research on the exact car, trim, color, etc. I wanted and was ready to make a deal based on the local "true" car value (though most sites still inflate this number higher than you can get on negotiations). As I came in with a car I was seeking to trade-in to put towards the down-payment of this new car, the salesman I was working with asked for my car keys. I didn't think this would be a problem, but I asked FIVE TIMES for my car keys back throughout negotiations before outright demanding them when I was walking out the door. I felt trapped, uncomfortable, and the victim of high pressure sales tactics. There is no reason for a dealer to hold onto your car keys for "an appraisal" for more than an hour while the car sat locked in a parking spot. In my research on the car I was looking into, I saw many "True" car value sites showing a final sale price of $26,000 on a national level and $27,000 on a local level, with MSRP of $29,900. I let the sales guy know right off the bat that $26k was the price he had to make to sell me on the car that day; Especially considering they did not have the car in the color I wanted and refused to even respond to my suggestion of "Well can you ask around and see if another local dealer has one?" A strong forward pitch, but it felt fair to ask that for a car that is effectively now a year old in Jan. 2017, especially since now I was being sold on a Red car instead of Grey. After some back and forth with his sales manager, the salesman I was working with "settled" on a final price of $27.5k, under the condition they actually find the color of the car I want. Of course, they would only start searching for the color of the car I wanted if I put down a deposit first. Nope, wasn't having any of that and I said I would like my car keys and to walk out. Well, here comes the sales manager running over to let me know that no, he DEFINITELY has a friend at another dealer who DEFINITELY has the car I want in grey, just please give me your deposit tonight. Well, I go back to the desk and consider it, looking over the paperwork and updated terms/list price after negotiations and what do I see here? $400 charge for VIN Etching and $400 for a "Protection plan" (Also known as an extended warranty) both thrown on the price without nary a mention? I bring it up to the salesman I'm working with and he says he may be able to "remove" the protection plan cost but the VIN Etching is mandatory for all cars sold at Wayne Mazda and there's nothing they can do about it and it MUST be on there. That's right folks, for $400 Wayne Mazda can provide and charge you for a service you never asked for and can do yourself with an $18 kit off Amazon. The sales manager will try to sway you with arguments about how if your car is ever stolen and parted out the VIN Etching will somehow protect you and Wayne Mazda will pay the insurance cost (if your car is stolen) and oh, how ((SOME)) insurance companies will give you discounts for having VIN Etching. At this point? It didn't matter. I was through with the nonsense and being told I NEED to pay for these extraneous charges. I was through with not having my own car's key in my hands after asking for it 5 times. I walked out the door and continue to look elsewhere to do my business. Lo and behold, searching around some more for "True" car prices and apparently these 2016 MX-5's are being sold even in the highest trim for $24k in some places. They're losing value quickly and right now, it's January. I can wait a few more months for these cars to lose value before needing to buy one; And to think, I really would've been fine at 26 or even 26.5k list price for the car, deposit down that day, but I felt they HEAVILY tried to take advantage of what they thought was "easy prey" with me being a mid-20's car buyer. More

Peter and the team at Wayne Mazda are great Peter is awesome. He made my car buying experience a very pleasant one. The whole entire staff was friendly and courteous. I would recommend them t Peter is awesome. He made my car buying experience a very pleasant one. The whole entire staff was friendly and courteous. I would recommend them to anyone looking to purchase a vehicle. More