Wayne Mazda

Excellent Salesman I recently bought a CX-5 from Paul. I have purchased many vehicles in the past, Paul was the first salesman I have come across to actually know the ve I recently bought a CX-5 from Paul. I have purchased many vehicles in the past, Paul was the first salesman I have come across to actually know the vehicle he was selling inside and out. If you are looking for a Mazda I highly recommend that you walk in the door and ask for Paul. More

Excellent dealership I have been buying cars for a while. So I have a frame of reference of how dealers compare in terms of their integrity, efficiency, and customer care. I have been buying cars for a while. So I have a frame of reference of how dealers compare in terms of their integrity, efficiency, and customer care. I rank Wayne Mazda very highly on each of these criteria. They make both the shopping and service experience a pleasant one.I recently purchased my third car from Wayne Mazda. I would not dream of purchasing a Mazda or servicing my car anywhere else. The complex technology built into Mazda's requires even an oil change to be done by a trained Mazda technician and Wayne Mazda's service team has never let me down. More

Difficulty to test drive a new car is very disappointing Basic customer service 101: give customers the benefit of the doubt—regardless of the vehicle he/she may be interested in. I visited Wayne Mazda to ch Basic customer service 101: give customers the benefit of the doubt—regardless of the vehicle he/she may be interested in. I visited Wayne Mazda to check out a used Mazda5. Now, the Mazda5 is an affordable and fun-to-drive car, but more importantly, it's a car that happened to meet my family's current needs. After test driving the Mazda5, I eyed the two dozen-or-so new Miatas/MX-5s on the lot. As a long-time Miata owner/lover (I have a 1996 which is kept in showroom condition) and a big Mazda fan, I had yet to test drive the new 4th generation, so I asked the sales rep if I could, and he first asked if I was going to buy it. I didn't realize that "wanting to buy" was a pre-requisite for test driving. I politely said, well, I might if I liked it enough (which is true). Then the rep said he'd get into trouble if I test drove it without wanting to buy first, because "most people who buy the Miata want to keep it low mileage". I then asked if there was a tester, he said yes but still I would need to show that I wanted to buy. The test drive in the Mazda5 was a mere 2.6 miles (confirmed by Google Maps), so I strongly doubt 2.6 miles of test driving would impact the value of a new Miata—much less that of a test-drive example. Now, I empathize with reps who get customers coming in JUST to take a joy ride—it decreases the value of the car and wastes reps' time. So I explained to him that I've been interested in adding another Miata to my garage for a while, but neither the 2nd gen nor the 3rd gen suited me. I even told him that Open Road Mazda invited me to test drive the 4th gen, but at the time (I was there to service my Miata) I was in a rush and I didn't have time to do so. I then explained to him that I'm the type of customer who values good customer service and that I don't chase after a few hundred bucks. In fact, I told him, for my current car, I appreciated my sales rep for so much that I declined a $400 discount from another dealer just so she'd have my business. All 100% truth. Why? Because I believe in rewarding someone for good service, and a few hundred bucks is no more than a day's work for me. Upon hearing this, the rep FINALLY(!) gave me the benefit of the doubt, and went into the dealer to ask his manager for permission. 5 minutes later, the rep comes out and politely declines me a test drive, saying that a new Miata would come in the spring (it's the RF), and that when I'm ready to buy, I should come back later. Well, needless to say, after spending that much time (and breath) trying to convince a dealer to test drive a new car, I'm not coming back. The sales rep was friendly enough (and I'm not sure if his hands were actually tied by his manager or not) but I can't in good conscience reward a dealer who treats customers this way. What if I WEREN'T already a Mazda fan? Why would someone who's new to Mazda "want to buy" without first getting behind the wheel? Ironic, given how Mazda pushes the "Driving Matters" philosophy. In the end, we didn't pick up the Mazda5 either, because we decided that a CX-9 would be a better fit. If Mazda had a new minivan for sale that was a competitor to the Sienna or the Odyssey (which are a bore to drive), we'd buy THAT. Again, the Mazda5 was never about the money but rather the perfect size it offered. We can EASILY afford BMW 5s and Audi A6s; we simply align better with Mazda's philosophy about cars, and we enjoy their value much more. In fact, the fully-loaded VW I drove to the dealer was purchased at nearly $40k. Given how difficult it was to test drive a new car at Wayne Mazda, we will be looking to buy a CX-9 from another Mazda dealer this fall/winter. And I'll be buying the RF come spring from the same dealer who gives me a good experience with the CX-9. –Disappointed Mazda fan *EDIT* I want to follow up this review with a quick update. A manager from Wayne Mazda called me up, apologized, and very politely offered me a chance to drive the Miata. He was very professional and seemed to take my criticisms to heart. I've accordingly increased the customer service from poor to fair, but I strongly value making good first impressions, so I did not add more. In any case, I did not take his offer but I do send my best wishes to the dealer for making improvements in the future. More

Attentive Customer Service When I purchased my Mazda3 iSport, I noticed an issue with the radio reception. I took my car in for service, and the issue was somewhat resolved. H When I purchased my Mazda3 iSport, I noticed an issue with the radio reception. I took my car in for service, and the issue was somewhat resolved. However, I was fortunate enough to meet Nicholas DiPiano from the Service area who actually took the time to educate me on some of the most important features of my touch screen. He also showed me how to set certain things so that I would get the best possible reception. And he did all of this without me even asking. He must have seen the deer-caught-in-the-headlights look on my face, and spent almost 20 minutes with me helping me through things. He was very friendly, extremely patient, and answered all of my questions without making me feel like I was intruding on his valuable time. Now that's service :) More

Not so scary car buying process I walked into Wayne Mazda after an exhaustive 3 week search for a new car & James Vrindten did what others could (would?) not - sold me a car within m I walked into Wayne Mazda after an exhaustive 3 week search for a new car & James Vrindten did what others could (would?) not - sold me a car within my budget, and didn't try and sell me on stuff I didn't need. Granted, I had to forgo a couple of things (e.g. power seats, vanity mirror), but I think, overall, I got a reasonable deal. And I'm in one of the cars that was rated tops in safety by Motor Trend; this was my first & foremost requirement in a new car - the best possible safety features for my budget! More

Great first car buying experience! Just drove home last night in my new 2016.5 CX-5 GT! Jose was great along the entire process, he made it very clear he would do everything he could to Just drove home last night in my new 2016.5 CX-5 GT! Jose was great along the entire process, he made it very clear he would do everything he could to get me in the car I wanted and bargained for a price that would work for me. He made the process very easy and the overall experience fun and exciting. If you're looking for a new car and are looking for a salesperson who will be straight forward, helpful, and put it all out in front of you so there are no surprises, go to Jose! More

My experience with Wayne Mazda was outstanding! The salesman who met with and untimely sold me my Mazda CX 5 was Mr. James Vrindten and from the time he greeted me when I entered the showroom to The salesman who met with and untimely sold me my Mazda CX 5 was Mr. James Vrindten and from the time he greeted me when I entered the showroom to when he walked me to me to my new car, his service was outstanding! He was extremely knowledgeable and well prepared to answer all the questions that I had. He provided me individual attention throughout the sale which showed me that he was really interested in me becoming a satisfied customer, which I became!. And, when I met with the financial manager, Mr.. Mike Zeidan , I continued to be very impressed with the dealership. Mr. Zeidan patiently answered all of my questions and provided me with a great amount of insight during my financial process. Thank you Mr. Vrindten and Mr. Zeidan for a wonderful experience! More

"5 Stars to Jose Rodriguez' Thank you Jose!! I had a great experience at Wayne Mazda dealership. Everybody there were friendly and gave me a great welcome, not by saying it , but by showing me w I had a great experience at Wayne Mazda dealership. Everybody there were friendly and gave me a great welcome, not by saying it , but by showing me with their professional attitude. As I stayed there for a couple of hours I could see the same attitude toward every person who walked in. Thats means a lot to me as a customer. I got to know Jose Rodriguez, a sales consultant, and he was very professional , friendly and was concerned in answering all my questions. Im a part-time student and worker and Jose helped me to find the perfect deal for me. Im so happy with my new car and very satisfied with wayne mazda dealership. I strongly suggest you to stop by and also look for Jose Rodriguez. You won't retreat. THANK YOU JOSE R.! More

5 stars from the time my wife and I stepped in front of the glass doors, Mr. James Vrindten helped us find the car we were looking for and we did not feel lik from the time my wife and I stepped in front of the glass doors, Mr. James Vrindten helped us find the car we were looking for and we did not feel like we were being pressured. More

Thank you, James, For an Excellent Experience Unfortunately, the stereotype of having to deal with a car salesman or saleswoman is not always a positive one, however, James Vrindten has proved thi Unfortunately, the stereotype of having to deal with a car salesman or saleswoman is not always a positive one, however, James Vrindten has proved this stereotype wrong. From the second he greeted me with a smile and handshake, James was professional, calm and easy to work with. He helped me find the perfect vehicle for me and my budget, a 2015 Mazda6. It was clear that James was willing to work with my needs and numbers and didn't overwhelm me with information. Aside from loving my new car, I loved my experience with James! He is a kind and friendly Wayne Mazda professional, and I would recommend him to anyone. More