Wayne Mazda

Had a nice experience with Rafael Rafael was excellent! He made the car buying experience very nice. He was very helpful. I enjoyed being with him throughout the day. He was open and h Rafael was excellent! He made the car buying experience very nice. He was very helpful. I enjoyed being with him throughout the day. He was open and honest in our discussions. Allowing me to drive home with the new car the same day was great. I asked many questions and he answered all of them to my satisfaction. I would recommend him to my freids and coworkers More

Incredibly unprofessional; worst dealer experience ever. My experience looking for a used car at this dealership is by far the worst I've had in my entire life. I accompanied my brother to help him find a ca My experience looking for a used car at this dealership is by far the worst I've had in my entire life. I accompanied my brother to help him find a car and we were met by Henry Perez, the most unenthusiastic, unfriendly, and uninterested salesman I've ever come across. We told him were looking for a CX-3 or CX-5 and we did find one that we test drove. During the test drive we asked Henry what the MPG of the car was, and he didn’t know. We also asked if the all-wheel drive was active all the time, and he said it was (it isn’t). Interesting that someone whose job it is to sell Mazdas doesn’t know basic information about the car, and what he did know was wrong. When it came time to negotiate a price, we told Henry our budget was in the $18-19,000 range. He came back to us with a price of $23,000. I understand it’s a business, but the dealership was unwilling to work with us on price or even treat us as serious buyers. What I don’t appreciate are two $399 options being added to the price without us asking for them, one of them being VIN etching. VIN etching is a trick disreputable dealers use to boost profits by overcharging for a simple procedure. We were told we could not remove this option. Not something you expect from “the largest Mazda dealership in the world”. Finally Henry brought Shawn Memetov, who I assume is his manager, though from his behavior I wouldn’t believe he holds a job, let alone a manager position. This man took unprofessionalism to new heights, constantly using a hostile tone of voice with us, and eventually resorting to just yelling at us. He took personal offence when he found out we were looking at other cars than Mazdas, which is common when buying cars—you don’t buy the first house you see do you? In describing his anger that we were also looking at other cars, he compared it to using a travel booking app in front of an agent, adding “wouldn’t you say what the f--- is this guy doing?” His use of profanity in a sales environment was laughably unprofessional, especially as a family had just entered the showroom and was walking past us. At this point, I had had enough of this rude treatment by supposed professionals and told my brother to leave. Shawn responded by insulting me, telling my brother not to let “people who aren’t in sales” tell him what to do. He then had the gall to demand $500 just to reserve a price which we would use to compare to other cars. We left feeling so disrespected and insulted it actually turned us off the Mazda brand itself. We ended up buying a Subaru the same day from another dealer that was much friendlier and easier to deal with than this nightmare of an organization. There is no possibility I would recommend this dealership to anyone, ever. More

Rafael Arsmendi Rafael was very professional. He was very knowledgable about the Mazda C X 5 and answered all of our questions with expertise. He conducted himself w Rafael was very professional. He was very knowledgable about the Mazda C X 5 and answered all of our questions with expertise. He conducted himself with true professionalism and poise. He was also very personable. I would not hesitate coming back to him for repeat business or recommending him to family or friends. Wayne Mazda is lucky to have him. More

Excellent sales experience with Rafael Arismendi at Wayne Mazda today. Low-pressure positive purchase for new 2016 CX-9. He was very knowledgable and made the sales experience with Rafael Arismendi at Wayne Mazda today. Low-pressure positive purchase for new 2016 CX-9. He was very knowledgable and made the process easy. He even reminded me about transferring my EZ pass and key ring. Highly recommend this salesman and Wayne Mazda. More

Perfect Experiencd Excellent experience with Rafael. After a bad experience at another dealership, I was happy to sit with him. He was cool, down to earth, helpful, Excellent experience with Rafael. After a bad experience at another dealership, I was happy to sit with him. He was cool, down to earth, helpful, and super friendly. I'm glad we could work out a good deal. Definitely recommend! More

Conscientious Salesman Followed Up With Additional Service Our salesman was very professional during the purchase and followed up long afterward. (We bought a CPO that unfortunately didn't have the original Our salesman was very professional during the purchase and followed up long afterward. (We bought a CPO that unfortunately didn't have the original owners manual in the glove compartment; but our salesman searched until finding one for us several weeks later, long after he no specific vested interest in helping us.) More

Rafael I just purchased a 2016 Mazda CX-5. I worked with Rafael and he was very helpful. He was available to answer questions and worked with me to find a pr I just purchased a 2016 Mazda CX-5. I worked with Rafael and he was very helpful. He was available to answer questions and worked with me to find a price I was comfortable with. More

A great experience we just bought a a grand touring CX5. We had such a great experience with James vrindten. Our finance manager junior Ortiz was equally a great exper we just bought a a grand touring CX5. We had such a great experience with James vrindten. Our finance manager junior Ortiz was equally a great experience. Thank you both for introducing us to the Mazda brand. More

Had a great experience with Rafael. I was welcomed immediately ,and was shown the cars I was interested in ,withe him being very honest and up front about the pros and cons. I was able I was welcomed immediately ,and was shown the cars I was interested in ,withe him being very honest and up front about the pros and cons. I was able to get my lease turned in and drive away in my new car within 2 hours! Recommend Wayne Mazda, and Rafael to anyone looking. More

Wayne Mazda is awesome! I bought my Mazda CX 5 last Thursday and it was a wonderful experience dealing with Paul Lepasana. He understood me and what I really wanted during th I bought my Mazda CX 5 last Thursday and it was a wonderful experience dealing with Paul Lepasana. He understood me and what I really wanted during the whole process. More