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219 Reviews of Wayne Mazda - Service Center
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July 06, 2023
The sales department is great. However, service is TERRIBLE. The service manager Daniel gives me a hard tie every time I bring my car for an oil change. Last oil change I had my ca However, service is TERRIBLE. The service manager Daniel gives me a hard tie every time I bring my car for an oil change. Last oil change I had my car started leaking oil. They swore up and down they tightened the plug. Tried telling me it was leaking from the head gasket and it had been for some time. 1. It WAS leaking oil back in April of 2022. That issue was fixed. 2. The last time I brought it there the mechanic said in the video NO LEAKS. Took my mechanic 5 minutes to see it was leaking from the oil plug. He tightened it and low and behold...no more leaking. I lost about a quart of oil. Service manager refuses to take my calls More
by njcinnanjcinnamongrrlmongrrl
Employees Worked With
daniel perez
Helpful June 15, 2023
We love our new Mazda CX-5, but unfortunately have a problem with one of the key FOBs that is not working properly. The car only has 300 miles, so a bit surprising to have a problem this early. But more problem with one of the key FOBs that is not working properly. The car only has 300 miles, so a bit surprising to have a problem this early. But more disappointing that Wayne Mazda service told me I need to wait 31 days until they have an appointment available to get it fixed. Update: another local dealer offered to take me same day, and when I couldn’t do that, gave me an appointment two days later. I was in and out of their Service dept in 15 minutes. Wayne Mazda will not be getting any of my future maintenance or other business. More
by Jim.R
Employees Worked With
Not sure who answered phone
January 12, 2023
Completed my vehicle’s first service visit and I’m truly satisfied with the handling and professionalism of services provided. The staff did everything necessary to return my vehicle in pristine condition. satisfied with the handling and professionalism of services provided. The staff did everything necessary to return my vehicle in pristine condition. They also went out of their way to inspect and address any other servicing that my vehicle could’ve possibly needed. A huge thanks to all of the Wayne Mazda service crew! More
by icollazo86
Employees Worked With
Daniel Perez
September 08, 2022
Sales dept is really great but service dept not so much. This was not my first time in Mazda of Wayne and once again I am very disappointed. My first time oil change since I purchased my Mazda and they left This was not my first time in Mazda of Wayne and once again I am very disappointed. My first time oil change since I purchased my Mazda and they left oil all over the place. I have pictures taken because I could not believe they didn’t ever clean it after oil change. Also they didn’t even bother adding any wiper fluid as other dealerships does all the time. It is empty now and I will have to do this myself. This is really not the best service I have received. I am disappointed in Wayne service department I was hoping this time they will do better than last time but nothing changed. More
by Bianca
Employees Worked With
May 30, 2022
I brought my vehicle in for a much-needed repair. The transition was smooth and the repair cost was reasonable. All in all, I'm happy with the results. The transition was smooth and the repair cost was reasonable. All in all, I'm happy with the results. More
by Murad
Employees Worked With
Daniel Lakousta
December 28, 2021
It's always a pleasure to deal with Nick. Mannerly and friendly. He's my go to person when j have questions about my car. friendly. He's my go to person when j have questions about my car. More
by Rb2308
Employees Worked With
September 28, 2021
My husband wanted to get me a remote start for my Mazda so I called Nick Bacchus to get information. He was very informative and polite. I scheduled an appointment to have it installed a few day later. so I called Nick Bacchus to get information. He was very informative and polite. I scheduled an appointment to have it installed a few day later. More
by Rb2308
August 26, 2021
very efficient service and professional help and everything went smooth everything went smooth More
by maztech63
Employees Worked With
Other Employees :
Lou Kosco, Mohammed Navid
August 25, 2021
Once I was checked in, everything went smoothly. In general they are very efficient. I appreciate that they check online appointments and call ahead of time regarding any issues with part shortages/av general they are very efficient. I appreciate that they check online appointments and call ahead of time regarding any issues with part shortages/availability (from the mfr.) BEFORE they bring you in for mfr. recalls. More
by podv33
Employees Worked With
Service department
August 23, 2021
Professional and friendly staff. They let me know what service will be done today and gently recommend when service may be needed upon next visit. J can sat yes, no or when. service will be done today and gently recommend when service may be needed upon next visit. J can sat yes, no or when. More
by Rb2308
