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Wayne Subaru
Pompton Plains, NJ
1,569 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,569 reviews
June 26, 2020
Had a great experience buying a Subaru from Wayne with Had a great experience buying a Subaru from Wayne with the salesperson (Sean). But when meeting with the business manager, we felt extremely pre Had a great experience buying a Subaru from Wayne with the salesperson (Sean). But when meeting with the business manager, we felt extremely pressured to purchase add-ons to our warranty, with multiple requests and attempts to have us add on, we ultimately declined and the business manager replied with "That's a real shame." It was uncomfortable and upsetting. We just spent a lot of money to purchase a car! To hear the word shame and to feel he was really angry with us was uncomfortable and upsetting, really put a bad taste in our mouth. Update: since we left the review, Sean and Mark reached out to apologize for what happened. I appreciate hearing from them and have updated my review. More
by ellie.booth
Verified Customer
June 25, 2020
Easy, helpful, smooth! Buying a car at Wayne Subaru was a simple, pleasant process. John was friendly, well-informed and he did not make me feel pressured. I feel confident Buying a car at Wayne Subaru was a simple, pleasant process. John was friendly, well-informed and he did not make me feel pressured. I feel confident that I made a good decision. More
by ron h
Employees Worked With
John Greenwald
June 25, 2020
Excellent service and follow up. Very patient while we thought out a lot of details to select which car, trim level, options, and features. Kept us informed despite the extraordinary delay because of the thought out a lot of details to select which car, trim level, options, and features. Kept us informed despite the extraordinary delay because of the covid factory shutdown. Hi More
by charlie.meyer
June 24, 2020
Recently went in to pick our 4th Subaru lease (3rd with Wayne Subaru) We always deal with the same sales associate Steve Durkin. This time was much like the last 3... no BS, got my monthly cost to my budge Wayne Subaru) We always deal with the same sales associate Steve Durkin. This time was much like the last 3... no BS, got my monthly cost to my budget range, for the car we wanted, and got in and out fast (had an appointment). Pickup day we also dealt with Dave Fried who went over the contract etc with is and was super. I recommend Wayne Subaru highly. More
by Hazmatty
June 22, 2020
Thank you for your excellent service! You are very knowledgable, pleasant, and easy to deal with. I love my new car and I am glad to have chosen this dealership. knowledgable, pleasant, and easy to deal with. I love my new car and I am glad to have chosen this dealership. More
by Chexgarcia
June 19, 2020
This is my eighth leased Subaru. Love the car and the folks are great .Bob does a great job and I get personal service No complaints folks are great .Bob does a great job and I get personal service No complaints More
by Mike D
Employees Worked With
Other Employees :
Mike in Finance , Nick Gigantes, Gary Blackman, Robert Lesko III
June 17, 2020
I had to sign a non-disclosure. sorry can't share I would give 0 stars if possible I had to sign a non-disclosure. I would give 0 stars if possible I had to sign a non-disclosure. More
by leslie
Employees Worked With
June 17, 2020
A great dealer This dealership is wonderful to deal with. They are honest in every respect. They have experienced sales people and always try to give you a good de This dealership is wonderful to deal with. They are honest in every respect. They have experienced sales people and always try to give you a good deal. They are very easy yo do business with. More
by jwwest1
June 16, 2020
My daugher loves the Impreza! Excellent Service! Working with John and Mark was quick and easy. No nonsense, straight to the point. They listened, understood what I wanted, and presented an offer. Working with John and Mark was quick and easy. No nonsense, straight to the point. They listened, understood what I wanted, and presented an offer. All was transparent and honest and I appreciate that. Gotten two cars there and will keep coming back. Highly recommend them. More
by pedro.santos0
June 16, 2020
It was okay. Could have been better I love Ken. One of the best best salesman I ever worked with. I did not like the business manager who processed my checks/papers. Way to pushy wit I love Ken. One of the best best salesman I ever worked with. I did not like the business manager who processed my checks/papers. Way to pushy with sales. Also disrespected me with side comments. I get you are trying to sell me a warranty but you don't go passive aggressive when someone saids no. I would recommend Ken to anyone. I would NEVER recommend that business manager ever to anyone. Disrespectful especially to someone who was very eager to go back to Subaru. More
by christopher.vu1
Employees Worked With
