Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wayne Subaru
Pompton Plains, NJ
1,569 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,569 reviews
June 15, 2020
Honest, helpful My experience with Wayne Subaru was entirely positive. It came during the Covid-19 restrictions - they were responsible about masks, distancing, and c My experience with Wayne Subaru was entirely positive. It came during the Covid-19 restrictions - they were responsible about masks, distancing, and coverings for the test drive. There pricing was well document by reference to Edmunds, but they took the initiative in suggesting a new set of tires for the 1917 certified Forester I was buying. More
by Jim-Newburgh
Verified CustomerEmployees Worked With
Frank Thierwechter, Ed Frosztega
June 15, 2020
No haggling needed! The price they give shows they want your business. Being a front line worker, I've been given the opportunity to get discounts from a number of dealer The price they give shows they want your business. Being a front line worker, I've been given the opportunity to get discounts from a number of dealerships, however, Wayne Subaru gave me a good deal and Ken Kopack was a terrific sales person. Subaru has been known to be great cars...this is my 4th Subaru! More
by JR
June 09, 2020
New 2020 Subaru Forester Working with Steve and Wayne Subaru team was a pleasure. They acted in a fair and compassionate manner. The extra steps with email and phone calls w Working with Steve and Wayne Subaru team was a pleasure. They acted in a fair and compassionate manner. The extra steps with email and phone calls was a nice touch of customer service. More
by 2020 Forester
June 04, 2020
Buying a car does not have to be painful In today's environment I did not know what to expect when shopping for a car. I was anxious and concerned. This was to be my fourth Subaru and the sec In today's environment I did not know what to expect when shopping for a car. I was anxious and concerned. This was to be my fourth Subaru and the second purchased from Wayne. When I arrived for my appointment the door was locked and I was let in.To my relief, all personnel were wearing masks. My salesperson was Sean Donnelly who was direct, helpful and knowledgeable about the sale itself, as well as the vehicle. When I came back to pick up the car and drop off my trade-in, I needed to meet with David Fried to discuss the financials. He was professional and did not try to aggressively upsell, though he did inform me of all my options. Sean then showed me the vehicle and explained the workings without entering due to Covid regulations. At no point did I feel rushed or pressured. After a few days Sean called to see if I had any additional questions regarding the car. I would not think twice about recommending this team to others. More
by JG
June 01, 2020
Crosstrek Purchase The dealership personnel provide very good customer service. We like the friendly atmosphere of the dealership. This is our third Subaru purchased a The dealership personnel provide very good customer service. We like the friendly atmosphere of the dealership. This is our third Subaru purchased at this dealership and we will recommend this dealership to anyone looking to buy a Subaru. More
by hldrywa
Employees Worked With
John Greenwald
May 20, 2020
Kenny was a pleasure to work with especially being everything was done over the phone. We are pleased with our purchase and really appreciate all at Wayne Subaru. Thank you all and God Bless everything was done over the phone. We are pleased with our purchase and really appreciate all at Wayne Subaru. Thank you all and God Bless More
by amandabobeck
May 19, 2020
Simple,easy,no hagle transaction. Everyone was friendly and respected social distance rules. This is my fourth lease from Wayne Subaru. I have no complaints and respected social distance rules. This is my fourth lease from Wayne Subaru. I have no complaints More
by elmhill1
Employees Worked With
Frank Thierwechter, John Greenwald, Ed Frosztega
May 19, 2020
Excellent Experience as Usual Both myself and family have purchased and leased many cars over the years from Joan from this dealership. She has always been responsive to us Both myself and family have purchased and leased many cars over the years from Joan from this dealership. She has always been responsive to us More
by Robert
May 12, 2020
I went with my wife, to purchase a car. When we left it was in my name I requested it in my wife’s name and nothing was done was in my name I requested it in my wife’s name and nothing was done More
by w3jr1029
May 08, 2020
Very well prepared and professional....The easiest Very well prepared and professional.... The easiest buying experience ever thanks to Frank and Mark ! So unbelievably easy as the two salesman were o Very well prepared and professional.... The easiest buying experience ever thanks to Frank and Mark ! So unbelievably easy as the two salesman were on point and detailed from the moment I walked in ! Bravo to Wayne Subaru ! More
by johnny.hakun
