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Wayne Subaru
Pompton Plains, NJ
1,569 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,569 reviews
May 08, 2020
New Car Pick up The delivery of my new vehicle was excellent. One problem though was a miscommunication between myself and the selling salesman but that can be chalke The delivery of my new vehicle was excellent. One problem though was a miscommunication between myself and the selling salesman but that can be chalked up to the fact that because of the pandemic, all transactions are in emails or over the phone. Online line buying can not take the place of a face to face between the customer and the sales staff. More
by anneds
Verified Customer
May 05, 2020
Great price and service I've had a great experience with Wayne Subaru. Both Frank and Mark were very friendly and I definitely felt that they gave me options and didn't engag I've had a great experience with Wayne Subaru. Both Frank and Mark were very friendly and I definitely felt that they gave me options and didn't engage in some of the tactics that other dealers often seem to use. They proposed an absolutely fair price right off the bat and after some research online and talking to other dealers, their deal was still the best given the options offered on the car. One point many people may overlook is the document fee which is much higher in NJ generally than the $75 cap existing in NY. However, Wayne also seems to have the lowest document fee of all dealers I called (which they don't advertise but I think they should!). I really liked their no-nonsense fees approach and thought it was very fair and in fact it was the tie breaker for me as it got me a better car for a lower price, and that was only caused by the lower amount of total fees. They are very serious about social distancing, which I really appreciated. All in all a great buying experience and even though they are not the closest dealer to me, I will be going back. More
by oliver.reimers
April 29, 2020
Forester Touring Salesman was friendly. A little surprise that I knew the exact car I was looking for. Showroom was modern because it was in a new building This was Salesman was friendly. A little surprise that I knew the exact car I was looking for. Showroom was modern because it was in a new building This was the third Forrester I bought from this dealership. More
by bauer144
Employees Worked With
April 28, 2020
Excellent shopping experience I never felt pressured or led on in the sales process. I was always keep informed about my options and availability. It truly was a pleasant experien I never felt pressured or led on in the sales process. I was always keep informed about my options and availability. It truly was a pleasant experience and would highly recommend them. More
by tho
April 27, 2020
Best Shopping experience It is difficult time to shop around a new car due to COVID-19 and I only can reach out dealer either by phone call or email. I've contacted multiple d It is difficult time to shop around a new car due to COVID-19 and I only can reach out dealer either by phone call or email. I've contacted multiple dealers to buy a new car and it takes about 24~72 hours to get the answer I want. However, Wayne Subaru provided me fast response and follow up like you do on the site. I can say it was the best customer experience so far compared to other dealers. Price was competitive and Charles from Sales gave me detail explanation of my options and advice. It was very comfortable and honest quote that I don't need to renegotiate. I strongly recommend this dealer. More
by kremer
Employees Worked With
April 26, 2020
I really enjoyed shopping for my car at Wayne Subaru. They made buying so easy with no pressure and a very knowledgeable staff. The car I wanted wasn’t in stock so they ordered it and it came in as pr They made buying so easy with no pressure and a very knowledgeable staff. The car I wanted wasn’t in stock so they ordered it and it came in as promised I’d highly recommend them More
by REYER05
April 25, 2020
Nick was a great sales person to work with. Communications were timely and informative. Dealership followed through on items that required follow up. Overall, a good job. Communications were timely and informative. Dealership followed through on items that required follow up. Overall, a good job. More
by wag2454
Employees Worked With
Frank Thierwechter, Nick Gigantes
April 25, 2020
Great.,Would definitely recommend Felt very relaxed and no pressure.Everbody was pleasant and polite especially Nick and Frank.Would definitely recommend Them to My Friends and My Fami Felt very relaxed and no pressure.Everbody was pleasant and polite especially Nick and Frank.Would definitely recommend Them to My Friends and My Family More
by jreynolds923
Employees Worked With
Frank Thierwechter, Nick Gigantes
April 23, 2020
Covid-19 certainly made the completion of my old lease & the start of the new one difficult. Putting that aside, ur personnel did a good job once communications were reestablished. I am sure it was fru the start of the new one difficult. Putting that aside, ur personnel did a good job once communications were reestablished. I am sure it was frustrating for them to work under these conditions. I appreciate all their efforts to bring this process to closure. More
by lleporeusi
April 23, 2020
Super painless transaction! Answered all my questions quickly and honestly without being aggressive, deceptive or pushy! Most pleasant car buying experience I have had. Highly recommend. quickly and honestly without being aggressive, deceptive or pushy! Most pleasant car buying experience I have had. Highly recommend. More
by Pianojohn9
Employees Worked With
