Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wayne Subaru
Pompton Plains, NJ
1,570 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,570 reviews
January 03, 2020
Wayne Service Center Regardless of service issues, at all times the Wayne Service personnel have been professional, friendly, patient, and effective! They're consistently Regardless of service issues, at all times the Wayne Service personnel have been professional, friendly, patient, and effective! They're consistently customer-oriented, an asset to Subaru. More
by erthmthr
Verified CustomerEmployees Worked With
Tony, Rob, and the new service center Manager, Jerry, i think his name is! He's GREAT! , Roy Smith
January 03, 2020
I love Wayne Subaru This is the only place I go for sales and service for the last 20 years I love the people who work there and they are always helpful This is the only place I go for sales and service for the last 20 years I love the people who work there and they are always helpful More
by tjb2
Employees Worked With
Nick Gigantes, Joe Wisneski, Roy Smith, Robert Lesko III
January 02, 2020
Tire Pressure I had a tire pressure problem that came on suddenly apparently brought on by a drop in temperature. I called the Svc Ctr and they had me come in righ I had a tire pressure problem that came on suddenly apparently brought on by a drop in temperature. I called the Svc Ctr and they had me come in right away to check it out and correct the pressure and explained the cause. Felt confidant that all was handled well in a short period of wait time. More
by RETIREMENTGIRL
Employees Worked With
Roy Smith
January 02, 2020
Happy customer This was the first time I had regular service for my Outback. They did a 24K mile checkup and addressed two other concerns about features. The dealer This was the first time I had regular service for my Outback. They did a 24K mile checkup and addressed two other concerns about features. The dealer provided a loaner Impreza which was delightful to drive. After a few days all repairs were completed successfully! More
by meliafrank
Employees Worked With
I do not recall the name of the gentleman and he is not listed above.
January 02, 2020
Excellent service The service I have received at Wayne Subaru has been consistently excellent (over several years). I've recommended Wayne Subaru to friends and rela The service I have received at Wayne Subaru has been consistently excellent (over several years). I've recommended Wayne Subaru to friends and relatives primarily because of the pleasant experiences I have had with the Wayne Service department. More
by LOUISHSU
Employees Worked With
Brian, Bob, Dan Trudeau, Roy Smith
January 02, 2020
When it came down to the dollars and cents Mark gave me a fare trade in and a good deal on my new Outback and everyone under his supervision at Wayne Subaru was courteous and professional and very knowledgea fare trade in and a good deal on my new Outback and everyone under his supervision at Wayne Subaru was courteous and professional and very knowledgeable about the car models More
by lshuffle53
Employees Worked With
December 31, 2019
excellent we visited dealer multiple time before buying our auto, they were nice and courteous. Even when we did not want to buy , the did not show displeasure we visited dealer multiple time before buying our auto, they were nice and courteous. Even when we did not want to buy , the did not show displeasure , our salesman John was nice, he followed up with e mail, phone call, never pressuring or show displeasure. when we walked out over price he still followed up with call. it was most pleasing thing. It is not the price you pay, but how you treat people. we were happy. Nick was excellent in detailing the functions of all gadgets, he was thorough made us comfortable. We are very pleased. David in business department explained warranties, never pressured if did not any.we even grabbed some Christmas cookies his wife made , thank you. Even Mark , the manager came out to greet us before we left. We recommend any one who wants to buy car. we hope to get same courtesy on servicing the car More
by layak.gupta
December 31, 2019
My first Subaru I was looking for a new car and after much research I found the Outback to be the best vehicle to suit my needs, it’s the right mix of rugged capabili I was looking for a new car and after much research I found the Outback to be the best vehicle to suit my needs, it’s the right mix of rugged capabilities and comfort and in my case luxury with my new Touring XT My salesman Ed Frosztega was very knowledgeable and professional throughout the buying process More
by lshuffle53
Employees Worked With
Ed Frosztega
December 30, 2019
Fantastic experience! Fell in love with the 2020 Forester. Had a terrific experience with Jasmine and the rest of the Wayne Subaru staff. Really felt at home with everyone. Fell in love with the 2020 Forester. Had a terrific experience with Jasmine and the rest of the Wayne Subaru staff. Really felt at home with everyone. No pressure, just great information on a fantastic new SUV. Very warm, helpful and friendly. They made this one of the easiest lease experiences I've ever had. Highly recommend Wayne Subaru! More
by tartagliak
Employees Worked With
Jasmine (sales) and when picking up my Forester, the IT guy was so patient, set up everything (sorry, forgot his name)., David Fried
December 29, 2019
Great experience - everyone I worked with was knowledgeable and friendly. It made my car buying experience easy, I would absolutely recommend Wayne Subaru to anyone - everyone I worked with was knowledgeable and friendly. It made my car buying experience easy, I would absolutely recommend Wayne Subaru to anyone shopping for a car. More
by mary
