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Wayne Subaru
Pompton Plains, NJ
1,569 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,569 reviews
October 09, 2019
Professional Sales person very professional and the whole buying process was quick. Went over all the options on the car. The trade-in process was easy as well Sales person very professional and the whole buying process was quick. Went over all the options on the car. The trade-in process was easy as well More
by sabind
Verified CustomerEmployees Worked With
Frank Thierwechter, Gary Blackman
October 09, 2019
Absolutely the Best! I recommend Wayne Subaru and Sean Donnelly to all of my friends and family. At first I went to Ramsey Subaru which was closer to where I live; however I recommend Wayne Subaru and Sean Donnelly to all of my friends and family. At first I went to Ramsey Subaru which was closer to where I live; however, after a horrible experience there I decided to give Wayne Subaru a try and I'm so glad I did. I worked with Sean Donnelly who was incredibly knowledgable about all of the models and their features and truly wanted to help me to make the best decision. Sean made the entire process easy and I couldn't be happier with my Forester. I'm recommending friends and family to Sean. He was solely focused on helping me and providing the best possible experience and didn't rush the process at all. He's the best! More
by rjohn17
Employees Worked With
October 07, 2019
Lost a loyal customer due to poor customer service I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpfu I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpful until you buy the car and have a problem. Service told me I was out of warranty even though Subaru of America (SOA) said I was covered. Then they said my car (that I purchased there) was not a PZEV while I was looking at the sticker on my car. Joke is on them because SOA just paid my local mechanic to do the work. Will be purchasing another Subaru in the next 12 months but it won’t be from this place. I know SOA does not pay full rates for warranty work but you would think they would try to help me out considering my purchasing history there. I asked to speak with Bob (the owner) and they literally laughed at me and said I could not. More
by SubieSteve
Employees Worked With
John Greenwald
October 06, 2019
Thorough Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is something else found I am called. More
by fergie1582
Employees Worked With
Nick Gigantes, Joe Wisneski
October 05, 2019
My 3rd Subaru Outback I have purchased my 3rd Subaru Outback from Nick at Wayne Subaru. Obviously I like Nick and trust him. I was going to switch to Crosstrek but after t I have purchased my 3rd Subaru Outback from Nick at Wayne Subaru. Obviously I like Nick and trust him. I was going to switch to Crosstrek but after testing driving both I decided to stay with the Outback. Nick was very helpful giving me all of the info on both cars. I am pretty sure he knew what I wanted before I did. I probably will not buy any other type of car from any other dealer. More
by Helen
Employees Worked With
Nick Gigantes
October 04, 2019
Exceptional service It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to drive, so when Wayne Subaru called me to let me know my part had come in, I had no way of bringing my car to them. They went way out of their way to pick up my car and bring it back! I am so appreciative to Tony and the rest of the team there for coordinating all of this and fixing everything within hours. I can't recommend this business enough. More
by laurenmagidson
Employees Worked With
Tony
October 04, 2019
They did not fix the problem. The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in cha The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in charge of my car and he did not get back to me. The warning lights on my car are still flashing and the front end squeaks which it did not do before I brought it in. All together your service center had my car for almost 3 weeks and did a bunch of work your service guys recommended but the problem I brought it in for still exists. More
by KELLYMARK1
Employees Worked With
I do not remember employees names at this point
October 04, 2019
Caring, professional staff I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while th I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while they got to the issue at hand. More
by bcoffey1
October 04, 2019
Issue was dismissed I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed compl I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed completely. BullS**t. I went to newton, they are wonderful. More
by surgtech927
Employees Worked With
October 04, 2019
Joan Vaccaro Joan very helpful, experience ! Making process of buying new car a pleasure ! The new showroom is great, very spacious and location very convenient . Joan very helpful, experience ! Making process of buying new car a pleasure ! The new showroom is great, very spacious and location very convenient . Great people ! Great place ! More
by b.gronostajska
