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Wayne Subaru
Pompton Plains, NJ
1,576 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,576 reviews
March 10, 2022
Very friendly, lots of patience with me. Our salesman Steve was great with us! Great doing business with you!! Our salesman Steve was great with us! Great doing business with you!! More
by jaybockie
Verified Customer
March 06, 2022
My family has driven Subaru cars for decades, and I knew I wanted another when my 2002 Forester started to go, and I chose to visit the Wayne Subaru location because it was closest and my family and I had h I wanted another when my 2002 Forester started to go, and I chose to visit the Wayne Subaru location because it was closest and my family and I had heard great things about the location and their selection of cars. And I'm so glad that we went here, because the difference for this location was clear to me from the moment we arrived. A Subaru representative approached us right away to assist and was extremely professional and friendly. John Greenwald was exceptional to us throughout the entire process; he was polite, patient, honest, very knowledgeable about Subaru products, and really made us feel like what we wanted was the priority. He allowed me to look all throughout the car I was interested in and even sit in some other models to make sure that I was comfortable and would be happy with the interior of the car. The test drive was easy and calm as he directed me on the route. He told me about all of the special features that came with the model I was test-driving (the Impreza Premium), like the telescoping steering wheel, blind spot alert, and drifting correction, which I really appreciated, because I never would have known about them if he didn't! And those safety features made me feel even more secure with my car choice than before. He took the time to answer all of my and my mother's questions, and I felt he was never trying to rush or push me into a deal. He made sure that I was completely aware of and happy with the model I was selecting, going over the rates available and where each and every charge was coming from. It feels like there was no piece left out. I'm so grateful that John was the dealer who approached us; he made my first car purchase a wonderful experience, every step of the process was easy and stress-free, and he was so patient and helpful, which is exactly what I think customers need for big and important purchases like this. I want to refer everyone I know who's looking for a car to him and this location! More
by jelett93
Employees Worked With
John Greenwald
March 04, 2022
Had a wonderful experience. The sales and finance team were patient and understanding. They offered me an MSRP deal with no BS. The sales and finance team were patient and understanding. They offered me an MSRP deal with no BS. More
by teacher.cares
Employees Worked With
Other Employees :
Front desk receptionist on the sales floor. Amazing! , David Fried
March 04, 2022
i waited at the service center to get an assessment of repairs. the service advisor informed me that front lower control arm bushings on my front suspension were bad. i requested to the advisor i wante repairs. the service advisor informed me that front lower control arm bushings on my front suspension were bad. i requested to the advisor i wanted all 4 front lower control arm bushings replaced. when i got a call telling me the repair work was complete and i went to pickup the car, i learned that only 2 bushings were replaced instead of all 4. i was not informed about that prior to completing the work. i think the dealer labor rate is high for work i can have done by certified automotive technicians. i walked away with a half-way done repair job where i have 2 original parts (age 7 years old) that should have been replaced, but still there. and when they do fail, i would look forward to paying this same job rate again to replace them, which was roughly 5 hours work at a rate of $ 150/hr. overall not a good value for what i wanted done. More
by cs75
Employees Worked With
Dan Trudeau
March 03, 2022
The salesperson was friendly and knew exactly what I was looking for. He went above and beyond to make sure I was happy and satisfied with my vehicle. looking for. He went above and beyond to make sure I was happy and satisfied with my vehicle. More
by Ncompetiello
March 02, 2022
Great Dealership and Great People to make a Big Decision Easier. The Difference was immediate and Very Comforting Overall . There was never any pressure or anxiety as this time in history has made car buyi Easier. The Difference was immediate and Very Comforting Overall . There was never any pressure or anxiety as this time in history has made car buying a challenge and many dealerships have fallen in their ability to give the customer the time and respect and courtesy as purchasing a vehicle is a big investment . Wayne Subaru eased my mind and have followed up to assure me they are there for me with any concerns or issues as they are invested in making the customer number one . More
by Delos5223
March 01, 2022
The service was incredible. Very friendly and patient staff. Highly recommend going here for your next vehicle. Very friendly and patient staff. Highly recommend going here for your next vehicle. More
by riveraa108
February 28, 2022
Very happy with the car buying process at Wayne Subaru. Joan was extremely helpful and very knowledgeable. Will tell any of our friends looking for a car to check them out !! Joan was extremely helpful and very knowledgeable. Will tell any of our friends looking for a car to check them out !! More
by RBULSONSZ
Employees Worked With
Frank Thierwechter, David Fried, Joan Vaccaro
February 25, 2022
Our experience with this dealership was very positive. From the beginning our Salesman, Ken Kopack, was open, honest, pleasant, and very easy with whom to work. I would recommend this dealership and its s From the beginning our Salesman, Ken Kopack, was open, honest, pleasant, and very easy with whom to work. I would recommend this dealership and its staff. In fact, next year, when my husband starts looking for a car, we will be going back. More
by csiebert
