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Wayne Subaru

Pompton Plains, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,575 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists. Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs. Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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600 Route 23 North

Pompton Plains, NJ

07444

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Showing 1,575 reviews

February 23, 2022

Wayne Subaru has an excellent service department. They are always looking out for me and never seek to up sell me on services I do not need. More

by A.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fried
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Feb 24, 2022 -

Wayne Subaru responded

Thank you! It means the world to the team to hear that you had such an excellent visit to our service department! - Wayne Subaru

February 23, 2022

The Subaru team is knowledgable of their product, polite, professional, and See to your needs. More

by hthompson713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Thierwechter, David Fried, Joan Vaccaro
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Feb 24, 2022 -

Wayne Subaru responded

Thank you for your review! We're so happy that our team took such excellent care of you! -Wayne Subaru

February 20, 2022

Dealership was perfect. Salesperson (Joan) and final contract/financial person (Dave) were informative without being pushy at all. I priced an almost identical car at anothe More

by VKOTTAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Thierwechter, David Fried, Joan Vaccaro
Report | Print
Feb 23, 2022 -

Wayne Subaru responded

Thank you for your 5-stars! We're so happy that Joan and Dave earned your business, and hope you enjoy your new vehicle! We look forward to seeing you next time at Wayne Subaru!

February 19, 2022

Great service. No pressure. No hiden fees. From sales person, Joan to finance manager everything went smooth. More

by CODEGUIN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Thierwechter, David Fried, Joan Vaccaro
Report | Print
Feb 22, 2022 -

Wayne Subaru responded

We're happy to hear that everything went smoothly! We look forward to seeing you next time at Wayne Subaru!

February 17, 2022

Wonderful service exceeded my expectations will definitely be a returning customer and tell everyone about them More

by dillard.alexandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Waltich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Durkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Thierwechter, Joan Vaccaro, Gary Blackman, John Greenwald, Ed Frosztega, Jackie Aboyoun
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Feb 18, 2022 -

Wayne Subaru responded

Thank you for the awesome review, Alexandra! See you next time at Wayne Subaru!

February 17, 2022

I was fully satisfied with customer service, as well as with the repairs identified and executed. More

by PMG
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
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Feb 18, 2022 -

Wayne Subaru responded

We're happy we could make the experience easier! Thank you for rating Wayne Subaru five stars!

February 16, 2022

I evidently hit the day the heat system was not functioning. The almost 2 hrs was cold. Seats at 10AM WERE PACKED. More

by darryllynch4423
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Report | Print
Feb 17, 2022 -

Wayne Subaru responded

Hi Darryl, I'm having a hard time understanding your review, and would like the opportunity to discuss this with you further. Thanks, Charles Moltane - Subaru Support Manager - cmoltane@waynesubaru.com

Feb 20, 2022 -

darryllynch4423 responded

I understood the failed room heating I’d complained about was corrected the following day. I thank you for your interest in my response. The waiting room seating was packed when I arrived in truth tho for my 10 AM appt. In future I’ll endeavor to make an earlier appt. Again, thank you for your reply. I’ve always gotten help when I had a question. That too, is appreciated. My best, Darryl

Feb 20, 2022 -

darryllynch4423 responded

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February 09, 2022

I had an immediate flat and was in need of a new tire. Stephen was so easy to work with. He provided excellent customer service and I had my tire replaced within a couple of hours. I really appreciate the More

by ElJurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Feb 09, 2022 -

Wayne Subaru responded

Thank you for your wonderful review! We're so glad Stephen & the team were able to get you back on the road quickly. Your support is greatly appreciated by all of us here at Wayne Subaru and we look forward to serving you again next time!

February 08, 2022

Just got our 4th car from Wayne Subaru and it’s always a great experience! Bringing our daughter to test drive one this weekend too! Salesperson (Gary) is always friendly and knowledgeable! Service always More

by cjswezey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran Lutz keeps things in check too!, David Fried, Dan Trudeau, Gary Blackman
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Feb 09, 2022 -

Wayne Subaru responded

It means so much to us that we could make this such a great experience! Thank you for coming to see Gary and the Wayne Subaru team for your purchases! We're grateful to have you as a loyal customer!

February 04, 2022

The people are always super nice. They don't try to upsell you on warranty you don't need, I would highly recommend them. More

by Owidita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Thierwechter, Gary Blackman
Report | Print
Feb 04, 2022 -

Wayne Subaru responded

We're glad to hear we could make your visit enjoyable! Thank you for coming to Wayne Subaru!

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