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Wayne Subaru

Pompton Plains, NJ

4.9
1,575 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists. Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs. Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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600 Route 23 North

Pompton Plains, NJ

07444

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Showing 1,575 reviews

February 04, 2022

Sales help was patient, took the time to answer the many questions I had, and was not pushy. And they accommodated a last minute change in the cost I asked for, overall a pleasant experience. More

by jairvine12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Waltich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fried
Feb 07, 2022 -

Wayne Subaru responded

We're glad the Wayne Subaru team could give you a five-star experience! Thank you for coming to see us!

February 04, 2022

Sean Donnelly was great to deal with. I have never encountered a vehicle salesperson who knew so much about the product he was representing. He explained all the features of the vehicles we were consi More

by emangold1
Recommend Dealer
Yes
Employees Worked With
Sean Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Thierwechter, David Fried
Feb 07, 2022 -

Wayne Subaru responded

Thank you for the kind review and congratulations on your new Ascent! We're so glad Sean was able to help you find the right vehicle and we'll be sure to let him know how much you appreciate his knowledgeable service. Thanks for trusting the Wayne Subaru team with your business and please don't hesitate to reach out if there's anything else we can do for you!

February 03, 2022

Everyone at the dealership treated me with respect. No nonsense, just honesty. I would highly recommend them. More

by marcf11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Durkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fried
Feb 04, 2022 -

Wayne Subaru responded

Thank you for your review! We look forward to seeing you next time at Wayne Subaru!

February 02, 2022

Re 1/28/22 service appointment @ Wayne Subaru: I was satisfied, as usual, with the work done and especially their honesty. In addition to the oil change which was due, I suggested that I needed brake w More

by bhearn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Feb 03, 2022 -

Wayne Subaru responded

Thank you for the review and feedback. We appreciate you coming to visit us here at Wayne Subaru and hope we can be of service to you again in the future!

Feb 03, 2022 -

bhearn responded

I have a suggestion. I think you should once again make brochures of all your latest model vehicles available in the service waiting area. This used to be the case when I initially came in to have my Outback serviced but I haven't seen them available for quite some time. I'm currently considering purchasing a new car and want to study a couple of brochures. If it's too costly to openly supply brochures in the waiting area, perhaps you can make them available by request only. When I asked Service Rep, Bruce for a brochure, he explained that Service did not have them available at all. Thank you, Brian Hearn

Feb 03, 2022 -

Wayne Subaru responded

Brian, thank you for your response and yes we should have them available. We will make sure that they are available once again. We appreciate your business and your suggestions. Regards, Charles Moltane

January 31, 2022

Service was great. My car was picked up on time . The service men are knowledgeable, helpful and polite. They answered my questions about the car. The car manual is too difficult to use. You need to mak More

by Juhlinshirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman
Feb 02, 2022 -

Wayne Subaru responded

Thank you! We're so happy we could make your service visit exceptional! We appreciate you being a loyal Wayne Subaru customer!

January 30, 2022

The purchase of our lease Forrester was great, dealing with the finance department was a pleasure! More

by GREINKEC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Lesko, David Fried
Feb 01, 2022 -

Wayne Subaru responded

We're happy to hear it! Thank you for taking the time to leave Wayne Subaru your awesome five-star review!

January 29, 2022

The service done in Hamburg Turnpike location was as usual professional, done with curtesy, punctuality and smile. Thank you, Team Subaru !👍🏻 More

by Elalesiak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Calicchio
Feb 01, 2022 -

Wayne Subaru responded

We're so happy to hear the service team gave you five-star care! Thank you for coming to see us! - Wayne Subaru

January 29, 2022

Ver friendly, professional and efficient staff.Sean, my Ver friendly, professional and efficient staff. Sean, my salesman, is truly an impressive and sharp person. More

by RAYFINELLI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Wayne Subaru responded

We're glad to hear the Wayne Subaru team gave you five-star care! Thank you for coming to see us!

January 28, 2022

Never had any issue with the sale or service of my Ascent . Everything is done professionally . I would recommend them ,the addition of the express service is a plus More

by Jburdi48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Wayne Subaru responded

Thank you for trusting the Wayne Subaru team with your sales & service needs! We appreciate your continued support and look forward to your next visit!

January 27, 2022

Very easy to deal with. Answered all our questions promptly. Would recommend to anyone that needs a new car. More

by brothersmercedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried
Jan 27, 2022 -

Wayne Subaru responded

We're so glad you found a great new car at Wayne Subaru! Thank you for rating us five stars!

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