Weatherford BMW of Berkeley

Great service, attention! Raoul made all the difference. We were looking for other alternatives, but his attitude made it easy to decide Raoul made all the difference. We were looking for other alternatives, but his attitude made it easy to decide More

Level-set: Most of us dislike the car-buying process intensely, not necessarily just because of the transaction size and the associated heartburn (though that doesn’t help), but because of the ridiculou intensely, not necessarily just because of the transaction size and the associated heartburn (though that doesn’t help), but because of the ridiculous spectacle that often showcases the most negative aspects of raw, pure capitalism. As a capitalist myself, it’s not that I don’t understand that all businesses need to earn a profit, I just dislike the unbridled dishonesty and bad behavior that typically accompanies the transaction. Most auto dealers (new or used) have very high turnover, and not only does this lead to a lack of continuity, but also makes it difficult for dealers to establish a consistent “culture.” This certainly does not help the optics for the car buyer. Over years of car-buying, I have arrived at a personal policy - never go to the same dealer twice because the previous experience has always left a bad taste in my mouth. Until Weatherford BMW. I was led there in 2019 because I met one of the sales managers at a local BMW club driving event, and she was very smart, professional, and, well, not “salesy.” Just good. When it was time to get a new car, she assigned me to a sales associate (Bobby, who was outstanding and also not “salesy”) and I found myself a new car. I bought my first vehicle (2020 G20 M340i) there in 2019, and the sales process was painless. Everybody on the team (and at Weatherford, it’s a team effort, from the sales associate to the guy prepping the car for delivery) is well trained, well-mannered (not syrupy, just polite) and interested in YOUR buying/genius/delivery/service experience. They listened to my needs, did not try to “steer” me away from my preference, and sold me an excellent car at an excellent price. Other than the mandatory set of inquiries about extended warranties and such, I was allowed (nay, welcomed) to buy the car I wanted - the way I wanted. Ok, so the car was great (it was a pandemic car, so it didn’t see a ton of miles), and my service experience there was excellent and painless, but years later, it was time for me to address my lease (I ended up buying it out) and also prepare to eventually order another car. I was filled with dread, as I was sure everybody I had dealt with had left and I would be left to contend with a bunch of new folks I didn’t know. Not so - most of the team remained (my original sales associate had been promoted), and more importantly, the culture was the exact same - all about maximizing customer experience but also working out a good deal/outcome for the customer, which is all most of us want. This time I was assigned to Kevin, who represents the Weatherford brand identity masterfully - responsive, informed, polite, communicative when needed, but never trying to “hurry the deal.” I put a deposit on the car in late 2021, and as the car market started to shift dramatically toward the seller, they assured me that, during a period where I was ordering a new EV and every dealer was trying to mark these up by 10-15%, my original agreed-upon price would be honored. This stretched the bounds of my belief system, and yet when the car finally arrived in late-ish 2022, they honored EVERY commitment and made the buying process so pleasant and easy that I now prefer buying a car to going to the dentist. I purchased the car, and thus far their follow-up has been stellar. Bottom line, I didn’t like car buying and I didn’t like/trust car DEALERS, and Weatherford has changed me on both fronts. Highly recommend them. More

Kevin Thomas was excellent at every step in ordering and delivering our new family car and we couldn't be happier with him and Weatherford BMW. delivering our new family car and we couldn't be happier with him and Weatherford BMW. More

They made me a great deal and made it easy. Also, I did not feel handed off from one member of the sales team to another. They all knew where the deal was, and how to help me. Very transparent. Also, I did not feel handed off from one member of the sales team to another. They all knew where the deal was, and how to help me. Very transparent. More

Our second BMW purchase with Weatherford in 7 years, both were good experiences. John McGinnis was patient, helpful, and relaxed through the sales process, the same for Sales Manager Bobby Roberts. A low p were good experiences. John McGinnis was patient, helpful, and relaxed through the sales process, the same for Sales Manager Bobby Roberts. A low pressure process as we considered cars from two other dealerships, an overall very good experience. More

Had good experience with Glenn Scheffer. Nice guy. No nonsense or hard sale on extended warranty or tire insurance from him or the docs guy. Went smoothly. Glenn even drove me to my bank to Nice guy. No nonsense or hard sale on extended warranty or tire insurance from him or the docs guy. Went smoothly. Glenn even drove me to my bank to get cashiers check so I could drive car off the lot today. More

I got a mini here and it is beautiful! I worked with Keven who was very responsive and explained everything well. He made the process quick and painless. I worked with Keven who was very responsive and explained everything well. He made the process quick and painless. More

Kevin really cares about his costumers by proving quality service! I really appreciated when he went out of his way to find me a new charger when mine broke. He provided the best services for past 5 years! service! I really appreciated when he went out of his way to find me a new charger when mine broke. He provided the best services for past 5 years! More

Great service and was very helpful in the whole process! I enjoyed working with Nayan. I enjoyed working with Nayan. More

Excellent, 5 star Customer Service. Kevin Thomas led a world class service/sales team! The very best customer experience! Kevin Thomas led a world class service/sales team! The very best customer experience! More