Wellesley Mazda

Very good work Wayne Xides did a great job, making a sale when things were stacked against him. We came to look at an advertised used car and Wayne greeted us. He wa Wayne Xides did a great job, making a sale when things were stacked against him. We came to look at an advertised used car and Wayne greeted us. He was helpful but not pushy, giving us the information we asked for and making things pleasant. When we went to test drive the car it turned out it had developed a little problem. We were about to walk away but Wayne managed to make the sale in such a way as to please and benefit everyone. When we came back to pick up the car, everything was perfect. Great work! More

Disappointing Car Buying Experience I am not new to purchasing a car however I am new to deceptive sales tactics used at the last minute in order to force me to buy a vehicle. If I wasn' I am not new to purchasing a car however I am new to deceptive sales tactics used at the last minute in order to force me to buy a vehicle. If I wasn't an educated buyer, I could have been tricked into a bad deal with Wellesley Mazda. This dealership agreed with me on a price for a new Mazda and a price for my trade in. After making me wait for 3 hours to meet with the business manager, my sales rep then informed me that I was not eligible for the incentive financing offered by Mazda. During this three hour time frame, they switched the plates from my old car to the new one, they even had the customer service manager meet with me. Yet, at the last minute, they leveraged a pressure style sales tactic to force me into a purchase. The GM didn't want to create a win-win situation and let me walk. I am surprised this dealership has positive ratings based on my experience. I will be sharing my feedback with others in my network who are considering purchasing a Mazda. Best advice I can give someone who is working with this dealer is to skip the sales rep and manager and speak with the business manager early. Save yourself the hassle. More

Bill I. made it easy. Although I did not end up buying a Mazda, it had nothing to do with my experience with Bill Iannelli or the dealership. In the old days, being a woma Although I did not end up buying a Mazda, it had nothing to do with my experience with Bill Iannelli or the dealership. In the old days, being a woman alone buying a car was a mortifying proposition, but this was the opposite. Although we were literally in a Nor'easter, Bill found me a car that fit my specifications and took me on a 10-mile test drive. He was polite, professional, and friendly. He is passionate about Mazdas and explained why, and had me put the car under various tests--hugging curves, doughnuts in a parking lot, etc.--to show its features. If this excellent brand is on your list, you should go to Wellesley. More

Dishonest sales manager (Greg), nice GM and sales guys Had a really nice experience with Kevin, who is a new salesperson. He was honest, direct and polite. Honesty is the especially important one - he was Had a really nice experience with Kevin, who is a new salesperson. He was honest, direct and polite. Honesty is the especially important one - he was frank with what he could and could not do. And Darren seemed friendly enough. However, Greg jumped in on the conversation (via email), left Kevin out of the conversation each email he sent, and proceeded to openly state things that were not true (regarding availability and price matching) and his overall cocky attitude left a bad aftertaste in my mouth. He completely lost this dealership the sale, as this is the most convenient dealership for me and I was really interested in finding a compromise, even if it meant them transferring a vehicle from a different dealership. I can't say for sure but it also seems like the 'policy' of price matching is words only - they were simply unwilling to match pricing, even when provided with direct quotes from other dealerships. Kevin gets 5 stars, Darren as well - but Greg gets 0 - cocky, dishonest and lives up to every bad stereotype of car salesmen. More

Dealing with a true professional. Car buying can be a horrible experience and I have been down that road before. I was fortunate enough to be dealing with Bill Iannelli at Wellesley Ma Car buying can be a horrible experience and I have been down that road before. I was fortunate enough to be dealing with Bill Iannelli at Wellesley Mazda. He was straightforward and a pleasure to do business with and I negotiated a good deal on a used 2007 Honda Accord for my son. My son was working at the time so I put a 24 hour $500 deposit on the car for him to take a look at it after work. My son ended up not liking the color so I let Bill know that evening that the deal was off. Bill immediately credited my account as soon as he heard from me. There is a reason he has been selling cars for over 14 years. Should you ever have to buy a car at Wellesley Mazda please ask for him and you will be glad you did. More

Dishonesty is the policy To avoid the usual tactics associated with car buying I conducted two conversations via email and one by phone to confirm that an offer was legitimate To avoid the usual tactics associated with car buying I conducted two conversations via email and one by phone to confirm that an offer was legitimate and set up an appointment to go through with the deal. Don't waste your time because nothing is as it seems - Bill was rude, manager Greg was just as rude and they make an attempted car deal worse than your wildest dreams. More

Multiple test drives In looking to buy a small new SUV, I was very interested in the Mazda CX-5. I visited Wellesley Mazda 3 times to learn about this vehicle and test dr In looking to buy a small new SUV, I was very interested in the Mazda CX-5. I visited Wellesley Mazda 3 times to learn about this vehicle and test drive it. Fabiane Folker helped me each time. I was impressed that she personally had bought a Mazda prior to her employment at the dealership. She knew the general features of the vehicle well, was enthusiastic, and very accommodating on short notice in arranging for my wife and me to test drive a car with the navigation system and other features of interest. I was also impressed with her honesty. When I asked some very technical questions, she quickly arranged for me to speak with a sales manager who provided the answers. Finally, in a profession dominated by men, it was refreshing to see Wellesley Mazda hiring a woman in sales. More

Amazing Experience Getting a Car Woooow, I was completely surprised by the excellent service and experience I had when getting my new Mazda. I was expecting the typical car salesman p Woooow, I was completely surprised by the excellent service and experience I had when getting my new Mazda. I was expecting the typical car salesman pressure but instead I meet with Fabiane who was exactly the opposite. She was very nice and helpful and I didn't feel pressured at all. Thanks you wellesely mazda and Fabiane for the great car and experience. More