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Wellesley Mazda

Wellesley, MA

4.9
1,170 Reviews

965 Worcester St.

Wellesley, MA

02482

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Showing 1,170 reviews

July 22, 2009

I feel that both the sales and service teams over at Wellesley Mazda do an exceptional job. From handling my original lease, to the buy-out to any minor service issues that have come up they have made More

by mmacalpine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Burke, Dan Evans, Darren Bonanno
Aug 06, 2009 -

Wellesley Mazda responded

Thank you for your kind words. Your experience here as you describe it is what we strive toward for all our customers.

July 13, 2009

Great Dealer! Very friendly, honest, and fair! Other dealers put much more pressure on us to get a deal done. Staff was extremely friendly, comical, and helpful! Wayne was a great salesman! Would defini More

by sebastien_poirier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne
Jul 16, 2009 -

Wellesley Mazda responded

Thank you so much for your kind words. This is exactly how we attempt to appease all our customers. Please do share your experience with others.

July 08, 2009

Overall I'm very happy with Wellesley Mazda. We were happy with the sales department when we purchased our car and I've been very pleased with the loyalty program and service department so far. The loa More

by katemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (Service dept).
Jul 16, 2009 -

Wellesley Mazda responded

Our Owner Loyalty Program is second to none. Thank you for mentioning it.

June 15, 2009

What a great dealership - honest salespeople, courteous service, great selection. What more can you ask for!!! I was on the lookout for a fun ride. I had been shopping around at a variety of dealerships an More

by PhilipDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sun, Joe Shaker, Daryl
Jul 16, 2009 -

Wellesley Mazda responded

We obviously love to hear words like this. Thank you once again!

June 18, 2008

After having bad experiences with local dealers and a bait and switch from a dealer outside of New England I emailed my lowest quote to Wellesley. They responded within an hour or so saying that they cou More

by LiamLunchTray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Higgins
Jul 16, 2009 -

Wellesley Mazda responded

A great example of our "Low Price Guarantee!"

January 02, 2008

I had a decent experience getting my car serviced (typical maintenance plus investigation for some faulty parts). The mechanic was very professional and courteous, and called me a few times to detai More

by Generic Auto Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service mechanic
Jul 16, 2009 -

Wellesley Mazda responded

Our service customer base has not stopped growing for years because of experiences such as yours. Thanks again!

October 28, 2007

I talked on the phone to this dealership. I knew what car I wanted and they quoted me a price but when I went down there they wouldn't honor the price! They had me sit there while they got the OK from the m More

by 4wheeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Flower
Jul 16, 2009 -

Wellesley Mazda responded

Obviously we cannot and do not please everyone but this seems like something else motivated this review. I am most willing to discuss this with you if you would like. rsilvestri@shakerautogroup.com

August 25, 2007

I wanted to buy an 07 3 hatch. I did this through the internet and they called me 2 days later. They had very good service and they were very upfront and honest. Unfortunately, I did not buy the car from More

by Gibson486
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Jul 16, 2009 -

Wellesley Mazda responded

How do you like that?! A good review from someone who did not buy from us but now wished they had! Probably and hopefully next time. Thanks

March 06, 2007

Researched the cars on the internet and knew where all the models and color were in MA. Through work had s-plan pricing and was setup with a certificate to use a Wellesley Mazda. They didn’t have the co More

by joejoe923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 16, 2009 -

Wellesley Mazda responded

Thank you, thank you, thank you! Incidentally, we have officially begun a million dollar renovation of our entire facility. We will soon be a Mazda "Retail Revolution Store". Also, your comments about pricing are another example of our 'Fair Price Doctrine' Please come again.

January 22, 2007

I had shopped on-line, selected a vehicle from their inventory and called to check it's availablility. The sales guy who answered the phone made the easiest sale of his career. When I showed up at the More

by jacksonman
Customer Service
Friendliness
Recommend Dealer
No
Jul 16, 2009 -

Wellesley Mazda responded

We are so sorry for having kept you waiting. Obviously we were busy because it was the end of the month when incentives are due to expire. We hope we can change your mind about us. We would like to try, please contact me if you would allow us to do this rsilvestri@shakerautogroup.com.

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