Wellesley Mazda

I twas a smooth and easy buying experience. Everyone I came into contact with at Wellesley Mazda was courteous, professional, and knowledgeable. Everyone I came into contact with at Wellesley Mazda was courteous, professional, and knowledgeable. More

I went into this dealership, had made an appt. online- walked in and immediately wasn't greeted by anyone for at least 10 mins while the staff continued to chat at the front desk. When finally get online- walked in and immediately wasn't greeted by anyone for at least 10 mins while the staff continued to chat at the front desk. When finally getting someone's attention- they had me waiting an additional 30 mins for my test drive that I again, had set up an appointment for. Finally, the salesman returned-AJ, and says they cant find the keys to the vehicle I am interested in that I had set up an appointment to test drive. I then asked can he physically show me it at the very least or can I see something else? To which he replied he would grab his manager, Cole. Cole came over and reiterated that they could not locate the keys and said AJ will reach out to me the following day to follow up and reschedule. I reached out to AJ this morning about setting up another time and still haven't heard anything- almost 5 hours later. I have a sales background and am all about positive customer service experiences and this truly was an embarrassing and disappointing display of operating a business. I wanted to buy that night and they sent me away without showing me ANYTHING else they had to offer BUT it must be because "they don't work on commission" according to AJ. They don't work on commission so therefore they disregard any sales leads. Corny. 10/10 do not recommend purchasing from this dealership. More

Bought a car last week from this dealer. My product specialist was Andrew Schiffer. He was very thorough, conscientious, respectful and (most of all) fun! I haven't bought a car in more My product specialist was Andrew Schiffer. He was very thorough, conscientious, respectful and (most of all) fun! I haven't bought a car in more than a decade and was pleasantly surprised that it went so smoothly. It was very busy at the dealership the day that I was there but I never felt rushed or pressured and got the whole thing wrapped up in one visit. If anyone wants a positive car buying experience I highly recommend Andrew. More

Excellent dealership experience! Andrew was extremely knowledgeable about Mazda & patient with all my questions during the buying process. Andrew was extremely knowledgeable about Mazda & patient with all my questions during the buying process. More

Andrew took the time to answer all of my questions and get me as much info as he could on the cars I wanted to see. Haven't made a purchase yet but I look forward to working with him to get the Mazda that get me as much info as he could on the cars I wanted to see. Haven't made a purchase yet but I look forward to working with him to get the Mazda that's right for me. More

Had an awesome time working with Andrew to figure out which options are right for me in a new vehicle. which options are right for me in a new vehicle. More

Just closed a deal when my current lease was ending. Andrew was very helpful, kind and patient. Cole helped me out with the paperwork. Made the transaction easy and smooth. Picking up next week! Thank y Andrew was very helpful, kind and patient. Cole helped me out with the paperwork. Made the transaction easy and smooth. Picking up next week! Thank you. More

When you walk into Wellesley Mazda, make sure to ask for Gerald. He was very informative showing me all the features of my new Cx-5. Very friendly and overall good experience. Gerald. He was very informative showing me all the features of my new Cx-5. Very friendly and overall good experience. More

We had an amazing experience at Wellesley Mazda to buy our first car! Andrew explained to us the whole process in detail and went to great lengths to get us a good deal! Glad we went to this dealership! our first car! Andrew explained to us the whole process in detail and went to great lengths to get us a good deal! Glad we went to this dealership! More

Terrible service. I sat there for over 6 hours. Was called a Karen by the GM because I told them I needed to leave by 4 for work. They couldn’t figure out how to do th I sat there for over 6 hours. Was called a Karen by the GM because I told them I needed to leave by 4 for work. They couldn’t figure out how to do the paperwork for a car being purchased under a business EIN. The car wasn’t even prepared for my appointment. The battery was even dead. DONT GIVE THIS DEALERSHIP YOUR BUSINESS. More