Wellesley Mazda

Best experience ever! This was by far the best buying experience I have ever had. Jared Berube was not only professional but I could tell he truly cared about our experienc This was by far the best buying experience I have ever had. Jared Berube was not only professional but I could tell he truly cared about our experience. I would whole hardly recommend you go see Jared Berube. Thank you so much for the smooth process Jared! More

Great Experience Overall! My husband and I went to Wellesley Mazda at the end of 2018 looking to test drive and possibly purchase a vehicle. Michaela Mulry greeted us immediate My husband and I went to Wellesley Mazda at the end of 2018 looking to test drive and possibly purchase a vehicle. Michaela Mulry greeted us immediately and we sat down with her an explained what we were looking for, although, we were not even 100% sure at the time. We could have not have had a better experience working with Michaela for a day and a half. She was knowledgeable and happy to have us test drive multiple vehicles as we got a feel for each of them. She was in no way pushy and answered all of our questions honestly and quickly. At no point did we feel pressured by Michaela to make a decision on the spot. If you are looking to purchase a Mazda and want to have a pleasant experience test driving and understanding the steps to purchase a vehicle, definitely see Michaela!! She was fantastic and definitely deserves a 5 star review!! While our experiences with Michaela are 5+ stars, I did not feel the same way about the rest of the Wellesley Mazda dealership. I probably heard 5+ times while I was there someone explain how they do “not work on commission”. I found this to be incredibly irritating to hear multiple times when, there is obviously some bonus structure associated with these purchases. Also, how you get paid should not affect my car purchase, regardless. Additionally, when we were settling down to sign papers for the car purchase, we were asked to sign forms prior to getting any information on the available loads or interest rates. This may have just been a mix up, but it was unclear and did make us feel a bit uneasy. We also had two issues with the service department, one, not giving us accurate time availability for roof rack installation and again, received roof racks that were bent, causing us to need to return to the dealership 3 times instead of once. Nothing major here, and could also just be the result of a first time new car purchase deal on my end, not knowing things to look out for. This will not prevent me from using Mazda Welesley again – but did want to address for others to be aware of should they end up in similar situations. More

First Car Purchase Alexandra was amazing during the process of purchasing my vehicle. I like how I really only had to deal with her up until it was time to start signi Alexandra was amazing during the process of purchasing my vehicle. I like how I really only had to deal with her up until it was time to start signing papers. She was able to answer all of my questions and i am very pleased with her assistance in the process of applying for financing. She gave me her cell phone number and told me to call or text if I had any questions. Furthermore, I am pleased with the way Wellesley Mazda treats their customers versus the other dealerships I visited. I looked at the exact same car at another dealership and was basically told it would be impossible for me to get financing for a car that old with my credit. I was set on this model and Wellesley Mazda was able to make that happen. Dealing with one salesperson made the process a lot less overwhelming and the dealership was willing to hold the car for me until I was able to get the entire down payment. Overall I am extremely pleased with the dealership. Wonderful staff, smooth process, dedicated salesmen, and most importantly a focus on customer satisfaction. I would like to thank Alexandra for making the process so smooth and look forward to returning for my vehicle maintenance and hopefully any future car purchases. More

Great people, great service Just purchased a new CX5 and love it! I worked with Michaela Mulry and she was very knowledgeable and friendly. Michaela and several folks I worked wi Just purchased a new CX5 and love it! I worked with Michaela Mulry and she was very knowledgeable and friendly. Michaela and several folks I worked with at the dealership were all very helpful and made the car buying experience very easy and enjoyable. So excited to have my new vehicle and be part of the Wellesley Mazda family! More

Good dealership with great people I worked with Michaela to get my 2018 CX-5 and the entire car purchasing experience couldn't have been more enjoyable. She laid out everything clearl I worked with Michaela to get my 2018 CX-5 and the entire car purchasing experience couldn't have been more enjoyable. She laid out everything clearly and I never felt pressured or pushed to get any extras that I didn't want or need. She stayed in touch and kept me updated through the entire process to even after picking up my car. More

very happy I just bought a2015 Lexus is 350 I was primarily helped by MICHAELA MULRY she was so amazing cant say enough good things about how helpful and patien I just bought a2015 Lexus is 350 I was primarily helped by MICHAELA MULRY she was so amazing cant say enough good things about how helpful and patient made the process very easy and in the financing department MARISSA C.SESTITO was also amazing and helpful ! and they took care of everything so we drove the car home same day couldn't be happier! More

A Comfortable Car Buying Experience I’ll start my review by saying that there are many reasons to be excited about buying a new car; however, the process of purchasing a car can also be I’ll start my review by saying that there are many reasons to be excited about buying a new car; however, the process of purchasing a car can also be a bit overwhelming. I am the type of person that drags this process out and proceeds with hesitation as I analyze every consumer review and performance spec. I had been browsing cars for a few months, and had narrowed my search down to the Mazda CX-5 after seeing the model repeatedly on “top 10” lists. I found a listing for a CX-5 at Wellesley Mazda and spoke to JEFF over the phone to confirm the availability of the car. He assured me that the car was at the dealership, and we arranged a time that I could stop by later in the day to have a look. Upon arriving to the dealership I was greeted and offered assistance by an employee. The employee let me know where I could find Jeff, but also gave me time to look around and browse. This interaction was the first sign that the Mazda staff respects the comfort and their potential consumer. I did not feel any pressure or aggressive sales efforts from the employees. The casual atmosphere continued when I met Jeff, and he showed me the CX-5 I had called about. I had also spotted another CX-5 while walking the dealership, and Jeff was quick to bring the car around to give me a closer look. I gave both cars a test drive, asked plenty of questions, and throughout the entire process I did not feel any pressure to commit to a transaction. My browsing did eventually turn into the purchase of a CX-5, but the decision to proceed with the sale was made at my pace. The positive experience continued when KRYSTAL helped me complete the transaction. Again, how Krystal handled my purchase demonstrated how Mazda clearly values customer satisfaction. Krystal was friendly, knowledgeable, and charismatic. She took the time to listen to how I use my car and tailored all of the information the she presented to my needs. No filler. No fluff. She personalized the package to suit me. What could have been a stressful process turned out to be very smooth and memorable. I can recommend Mazda to others (even with the brief time that I have owned my car) based on the sales experience and the feeling that my satisfaction is what Mazda equates to their success. Please give Jeff Baez and Krystal the recognition they deserve. More